They offer great services with a good interest rate on balance, no minimum balance required. Cash back, cover, payment plans, extra cashback with scores of businesses all for little to no fees depend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Koho is the easiest way to get and use a credit card. You can use it virtually, pay bills, have automatic withdrawal when they require a credit card. There are so many ways that Koho can make your dig... See more
Company replied
I enjoy everything about my account with KOHO. The hope very soon KOHO will have a mobile cheque deposit option, so I can close my separate account at a bank that offers it. Also being able to ha... See more
I had a hard time finding contact information and it would not let me live chat unless I logged in but it also wouldn't let me log in so there's that . Customer service was great they worked hard at f... See more
Company replied
Company details
- #13 of 21 best companies in Non-Bank Financial Service
- #17 of 25 best companies in Alternative Financial Service
- #17 of 20 best companies in Financial Consultant
- #10 of 15 best companies in Financial Institution
- #3 of 9 best companies in Money Transfer Service
Written by the company
KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.
Contact info
601 West Broadway, Suite 400, V5Z 4C2, Vancouver, Canada
- trustpilot@koho.ca
- www.koho.ca
GET AHEAD. STAY THERE.
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
May 18, 2026
Got my girlfriend to open an account…
Got my girlfriend to open an account and never received the promised bonus.
May 15, 2026
I just love the card with the $250.00…
I just love the card with the $250.00 limit but it would be very nice if the limit was $500.00.
May 18, 2026
Fantastic features
Fantastic features, fast processes, quick e-transfers, great credit building opportunities & makes me giddy when I see my payroll alert that it’s been deposited!
May 20, 2026
App is very intuitive and easy to use
App is very intuitive and easy to use, and I can close the ads easily so they don’t bother me, the transactions from my back to KOHO are super fast and easy, love the cashback too!
May 20, 2026
Reply from KOHO
Thank you so much for your wonderful review! We're thrilled to hear that you're finding the app intuitive and enjoying the fast transactions and cashback features. Your feedback means a lot to us!
My friend is using this company and…
My friend is using this company and they have taken $1,400 and said it's coming back to them and has not come back has been taken down and they say there is nothing he can do about it I do not recommend this company would you want to do business with them when they treat their customers this way
May 20, 2026
Unprompted review
saving money for something important
save money , cash back saved money for eye surgery in November 2024
May 20, 2025
Reply from KOHO
Thank you for sharing your story with us! We're honored that KOHO helped you save for your eye surgery. It means so much to know our cashback feature made a real difference in reaching such an important goal.
The tools and services that customers…
The tools and services that customers expect from a leading neobank!
May 15, 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Great bank
Koho is easy to use and it's online banking app is user friendly, having a physical card and a digital one makes shopping simple.
May 20, 2026
Reply from KOHO
Thank you for taking the time to share your positive feedback! We're delighted to hear that you're enjoying the ease of use of our app and finding both your physical and virtual cards convenient for shopping.
Really good bank but cover up doesn’t…
Really good bank but cover up doesn’t make sense kinda scam & you guys need boost cover up for customers plus have more things more customers get money
May 20, 2026
Reply from KOHO
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
To clarify, Cover functions as an overdraft feature. You can see the Cover amount you're currently eligible for in-app!
If you have any questions about how Cover works or would like more details about your specific account, please don't hesitate to reach out to our support team. We're here to help!
I love how it wworks not like other…
I love how it wworks not like other bank does. Easy to use. I love it!
May 11, 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Reply from KOHO
We love to hear it!
Give clients many ways to improve their…
Give clients many ways to improve their credit and help us to move forward in life
May 19, 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Absolutely terrible service
Absolutely terrible. I'm trying to withdraw my money, but all I get is AI customer service agents who refuse to connect me to anyone. Don't use KOHO if you care about your money...
May 4, 2026
Unprompted review
Reply from KOHO
Thank you for taking the time to share your feedback with us. An agent will respond to your chat open with our support team to further assist you with this. To clarify, you can always reach out to our support team via the KOHO app/website (https://www.koho.ca/contact/) or via email at support@koho.ca.
Ever since I got koho I haven't had any…
Ever since I got koho I haven't had any bad experience. It offers me more than an actual credit card does. But makes it easier
May 14, 2026
Reply from KOHO
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Koho and that our services are working well for you.
I dislike fees to take my own money out
I dislike fees to take my own money out 5.00 dollars is alot. And that I can't cancel a pending order.
May 14, 2026
Reply from KOHO
Thank you for taking the time to share your feedback. We understand the frustration with ATM fees. To clarify, you do not get charged any fees to e-transfer out your balance.
You can withdraw cash using your physical KOHO card at ATMs on the Cirrus network (which accept Mastercard). While KOHO doesn't own ATMs, most machines on this network charge around $2-3 as a standard out-of-network fee, which is set by the ATM operator.
For customers with our Extra or Everything plans, we offer one free international ATM withdrawal reimbursement per month!
It’s very safe and gets you to where…
It’s very safe and gets you to where you want to go and be. Only thing to be better at is driver’s saying that the don’t know we’re underground parking is even though they shop at same store’s and are aware of it but act like they don’t know.
May 18, 2026
Reply from KOHO
Thank you for the review!
Reply from KOHO
We love to hear it! Thanks for sharing this feedback about our Cover feature!
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