Looking4.com - Airport Parking Reviews 22,653

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the booking process to be easy, and many appreciate the prompt and professional responses received when contacting customer service via email or online chat. People often report quick resolutions to their issues, with some highlighting efficient handling of booking amendments and cancellations. However, some people were dissatisfied with the customer service, citing difficulties in reaching a human representative, long queue times for online agents, and unhelpful responses. There are also instances where customers experienced problems with booking recognition at the airport or found it challenging to amend bookings, sometimes being advised to cancel and rebook at a higher price.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with experiences ranging from efficient amendments to... See more

Service

Users describe ambiguous interactions with service. Many customers express satisfaction, highlighting helpful... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick and efficient... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers report difficulties reaching... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I booked the parking via Ryanair, I just needed a query on parking times. I needed to go around customer services of Ryan air..the 1st 2 agents of Ryanair are not helpful until I get to the 3rd agent.... See more

Rated 4 out of 5 stars

I needed to amend my parking booking, I found the website hard to get my booking changed so I emailed them to ask for help. I received an email back quickly leading me through the steps I needed to ta... See more

Company replied

Rated 4 out of 5 stars

Although easy to book I did have problems amending my booking when it asks for extra info after payment. I emailed customer support who came straight back to me and when I emailed them the details, am... See more

Company replied

Rated 5 out of 5 stars

I had an issue with not receiving confirmation of my parking slot. Although it would have been great to speak to someone about it and I had a bit of frustration trying to find who I should contact, th... See more

Company replied


Company details

  1. Parking Lot

Information provided by various external sources

We work hard to find the best prices for airport parking and transfers. Our easy-to-use website will help you compare prices for low cost airport parking and airport transfers across the UK and the world.

We're Looking4Parking and we know everything there is to know about airport parking comparison. We know every product and every provider at EVERY major UK air and seaport. We even know what the drivers have for their lunch. This knowledge and expertise allows us to bring you the best airport parking deals on the web. Every single day of the year.

Contact info

3.2

Average

TrustScore 3 out of 5

23K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Avoid using!

Made two bookings in for my husband and i. Husband arrived with the booking to be told it did not exist! called the help line, new number given which did not exist, email bounced back, now busy trying to resolve with bank and PayPal. we have had to book again and pay again! Husband had to run to the flight and just made it.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Airport parking for peace of mind

It is straightforward to book airport parking and always at competitive prices. I have never had any issue entering or exciting parking places and the instructions provided are always clear. Easy to make modifications to your booking if needed and their customer service is excellent. Thank you!

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

terrible experience

terrible experience. When booking, the website came up with “Technical Issue”. my payment showed in account as pending.
tried to book twice same technical issue.
As leaving fir airport, booked an alternative parking and got this confirmed.
On arrival at airport the booking had gone through despite the technical issues.
Tried to cancel as obviously not aware booking had gone through. no cancelled available and Looking4 parking refusing a refund.
Poor show if that’s good customer service i’m sorry it’s a disgrace.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

You will be delighted with Looking4Parking

I have used Looking4parking for a good number of years and I have had to make the odd change to my booking. I was able to adjust or change my booking or on occasion I have had to cancel altogether.
I am so impressed with the company on this occasion when I was involved in a serious single vehicle car crash on my way to the car park. I was in intensive care for over 2 weeks and it was nearly 3 weeks before I could ring or text Looking4parking. They almost immediately refunded me even though they were not technically responsible for the no show.
I would highly recommend this company for all your parking needs.
Thank you all at Looking4Parking.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

We have used L4P many times now and we have always been satisfied. Even when there was a problem with our booking they have been very helpful in sorting out the problem very efficiently. We will continue to use them.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

I am going through a lot of headache…

I am going through a lot of headache about looking4parking .
I made payment since yesterday, no confirmation email, no reference number, no one to call, and my flight is tomorrow early morning, I don't know what to do, this is frustrating.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great parking company

Brilliant service once again from Looking4.com when asked to deal with a change to my booked parking times and flight numbers. This was not the first time they have helped me in situations like this,with swift action and fantastic communication. I will never book parking with anyone else as they are first class.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Car parking.

Prompt response to my enquiry,
Resolved my issue to my satisfaction
gave excellent feedback.
Well done ladies 👍

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service that I have been using for many years

I have been using this website to book my airport parking and meet & greet service since having kids and needing to manage pushchairs, etc. After many years of using this company, I felt it was time to write a review, as I have never had a single issue. The system is very straightforward, with a smooth pickup and drop-off process, even when using different providers on the website (I always choose the best price available at the time of booking). Always on time, hassle-free, and offering the best pricing and deals I’ve found for meet & greet. Thanks for making my frequent long trips easier!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

No issues, good range of parking/price options

Came across this website on a Google search and it was easy to find what I wanted to book. The options/details available are straight forward and the prices are very good compared to others. Email booking confirmation came through straight away. All relevant information/receipt available and no problems.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

None existent customer service- money grabbing

Booked parking at Manchester Airport, flight details changed ( must happen alot) - only by a few hours- so we would arrive earlier. Wouldn't amend the booking. Told us to book again and wait for a refund of the parking, but not of the booking fee!
Good way to make money!
None existent customer service!
Plus the booking fee is not made clear enough in the first place so you can compare prices.
Edit: looking4 want to remove this review on the grounds it isn't about their service- YES IT IS!

February 5, 2025
Unprompted review
Looking4.com - Airport Parking logo

Reply from Looking4.com - Airport Parking

Dear Jane,

Looking4.com are an online only price comparison website and booking agent for car parking services that advertise through us globally. We do not own or operate the car parks or provide the services onsite. As per the terms and conditions of your booking your contract for the parking service is directly with the individual car park.

This review page is in relation to the booking services provided by Looking4.com rather than the car parking service you used and we have therefore requested that your review is removed as it has been posted on the incorrect company profile.

Since you haven’t left a booking reference number with your review, I have been unable to check this in our system. If you did book through our price comparison website, please send all of the details of your complaint and your booking reference to customer.service@looking4.com to enable us to advise how to progress your complaint.

If you did not book through Looking4.com, you would need to contact the booking agent or the car park you booked with directly. Please also remove your review from our page and ensure that it is posted on the profile for the car parking company you used.

Kind Regards

The Looking4.com Team

Rated 5 out of 5 stars

Very quick to reply

Very quick to reply, great communication, brilliant response time, shout out to Isabel & Valentina for helping me on my panic and confusion too! 🤩🤩🤩🤩🤩

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Booking a flight now can be total roulette - airlines make changes almost weekly, thankfully I have been able to change the times of my parking through looking4.com with a simple email. Great customer service !

January 27, 2025
Unprompted review

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