Lottoland Australia Reviews 1,086

I had a terrible experience with Playfina. The site looks promising at first, but once you deposit money, everything changes. Withdrawals are delayed or simply ignored, and customer support gives the same generic replies without actually solving anything. Feels like they only care about taking your money. Definitely nottrustworthy. I do not recommend this site to anyone.

They are complete cheaters don't play they are cheating in every country complete fake site

Lottoland is running a reckless and disgraceful operation through its Kenogo platform. On 4 May 2025, two fraudulent transactions totalling $600 were withdrawn from my bank account via Kenogo — a service I’ve NEVER signed up to, authorised, or used in my life.

I provided all documentation they asked for — proof of the charges, confirmation the card was cancelled. And then? They ghosted me. No investigation. No response. No confirmation whether my personal info was used. Just a flat refusal to help.

This isn’t just bad customer service — it’s wilful negligence. They’re either unable or unwilling to prevent financial fraud, and when it happens, they bury their heads and do nothing.

I’ve now filed complaints with the OAIC and ACCC. That should say everything.

If you value your money and privacy, avoid Lottoland and Kenogo like the plague. There are safer alternatives — this one is a liability and should be investigated at the highest level.

Update – 9 May 2025:
Since Trustpilot doesn’t allow me to directly reply to the company’s response, I’m posting this update here.

Let’s be clear — the only reason KenoGO (Lottoland) has now provided any useful information is because I was forced to escalate this through the OAIC, ACCC, and a public review. Prior to that, I was dismissed without explanation, denied access to information I was legally entitled to, and given generic, obstructive responses.

Yes, they’ve now clarified that no other personal details of mine were used, and I accept they are restricted from disclosing certain data. But that’s not the point.

The information they could have provided — and ultimately did — was refused until they were cornered. And this entire burden was placed on me, the victim of unauthorised transactions that their platform allowed to happen.

They facilitated the fraud, ignored me, and only acted when forced to. That is not “customer service” — it’s damage control. The fact that I had to lodge complaints, wait days, and call them out publicly to get any form of action is a disgrace.

If you value your money or your privacy, stay far away from Lottoland/Kenogo. They won’t protect you — and they won’t help you until they’re pressured into it.

KenoGo is an absolute farse.....stop giving these people money

Lottoland the ONLINE SCAMMERS
Lottoland are a first class criminal organization which has multiple affiliates

I have posted below and will continue to do so on every country they are in.

THEY ARE AN ON OINE CRIMINAL
ORGANISATION WHICH DOES NOT PAY OUT - THEY TAKE YOUR MONEY AND DO NOT PAY OUT - THEY ARE SCAMMERS

DO NOT USE THIS PLATFORM OR ANY OR THERE AFFILIATES.

Not one post below about the company which records positive reviews are bonified - or true, they have been written by the criminal organization.

They have not replied to my request for withdrawal
They do not respond
They have been fined hundreds of thousands of pounds due to their failures - approx £760,000 by the UK gambling Commission.

Fraudulent opperation
Cyber Criminals
They even have a gaming license no
Which I’m having revoked

They DO NOT PAY OUT

They are the worst kind of criminals.

ALL OF THE INFORMATION THEY HAVE MANAGED TO RECORD ON THE INTERNET IS TOTALLY FAKE

DO NOT SHARE YOUR CARD DETAILS OR SEND THEM 1p

They are the worst scum of the earth and proffesional scammers

They owe me £7,000
You cannot contact them by phone
No live chat

This is all fake

DONT USE THESE SCUM BAGS
Date of experience: 03 July 2024

The best fives star

If you fellow they rule there is no problem at all with payment people that have problems are people who are not doing something right with Lottoland terns of use and LottoLand is making it hard is for the winer own good so the payment doesn’t go to scammers

The prizes are too small, for the lowest level prizes. I had win on U.S. millions and I received $2.00. That verges on insulting. Lottoland is obviously prize gouging with payouts. Be more generous.

Lottoland do offer good discounts on tickets, including the Sunday bundle which provides quite a saving for a week's worth of entries. The odds of winning the major overseas weekly draws are lower than entries in the Australian lotteries, but that's to be expected for such large jackpots.

Very Good Mate

Spending hundreds in the last few months and the only amount i seem to win is a 1 dollar ridiculous. I win a lot more on the Australian official lottery.

Always keeps me up to date promptly with results

The site is easy to use and I have had no bad experiences!

The new way you have designed the system makes it almost impossible to win, I use to buy tickets every week but I rarely buy one a month because I don’t want to waste my money.

The online purchase process works like a dream. Easy and no glitches.

Apps clunky as Fuk.. interface is rubbish.. heaps better apps out there