Mahotel Reviews 2

Do not use!!!! the property was not Safe for children, there were nails sticking out of the wall in both sides of the double bed which had bits of wood just balancing on as a make shift table. The carpets throughout were stained and dirty. The child’s bed was next to a radiator which isn’t safe in the night and certainly not if it was on but I doubt it would come on as the room had no hot water, the hotel said there was nothing they could do about it and couldn’t change our room! The tv didn’t work either and no towels were provided.
As soon as we got to the hotel the entrance looked like it hasn’t seen a brush in months, the bar was closed but bottles and rubbish were piled on it. The staff were quite clearly residents on benefits and offered roles on staff in exchange for a bed, we had been told that the hotel had been bought suddenly and reopened straight away and contractors were bought in to do work while still having a full hotel!!! People were arriving and being told even though they booked a room (through booking.com) there were no rooms left! We paid for breakfast and we’re told it was only
Continental breakfast, I told them at check in I
Was gluten free yet at breakfast there were no gluten free options. We ended up paying to have breakfast at another hotel. My father who has a bad leg had to go up two floors to get to his room, the lift didn’t work. They didn't have towels and they had an ongoing noise in their room which they were told was a plumbing problem and there was nothing they could do. When we got our room keys we went to our room and there were workers in there and my parents room was wrong as they paid extra for a room with a view and balcony. We were told not to use the balcony as it wasn’t safe. We went to reception to tell them and they said to leave it with them to sort it. While we waited for them to sort the rooms we went to the pool to entertain the kids. The floors on the way to the pool were covered in plaster and the when you went inside there was no pool attendant. The pool was not heated enough for children. The lights in the changing rooms and shower area didn’t work. No one offered to change bed sheets during our stay, no one replenished the tea/coffee. No maids other than the people pulled in off the street to work in the hotel. Next to our room men who were
Obviously working for the hotel we’re smoking on their room and the smoke was entering the passageway where my children walked through. My son needed some medicine kept cold and we’re told to use a fridge in the ‘green room’ which was open to everyone all the time. The online website advertised a bar and restaurant and yet on arrival were told it was all closed. Outside our bedroom window was a view of two big skips. The floors throughout the hotel were filthy, not just dirty but clearly not hoovered. Walking around the hotel their were piles of towels on the floor that stayed for days, a bed headboard was leaning against a wall the whole time, cups and plates left on tables everywhere and not taken to be cleaned. All in all it was a very unpleasant holiday for us all and it impacted on the children. The reception worker even advised us that the hotel was crap and unsafe for children and we should have been told of this before we booked?!!! We tried to look for alternative accommodation but none were available for all of us as we were 4 adults and 2 children. I expect compensation for this terrible holiday we were
Forced to have.

1. Car Park - 12 tarmac places for 50 bedrooms. The ‘overflow’ car park is approached over a broken running culvert and around a pile of unmarked builder’s rubble. The anti slip matting is torn and sticking up in places, I saw people trip over it. We paid £210 upfront for the three nights (mistake)
2. The 1st room – two single beds, one horribly stained brown and the other had a mattress with nothing in it. Light fitting over the bed is dangerous.
The 2nd room – even smaller than the first, was approached up a further set of stairs, past a half full bucket of water that had come through the blackened, flaking ceiling. Inside the room, beige carpets badly stained, more so in the en-suite. Outside the grubby window the noise of the fans stopped after about 2130hrs but the sound of running water goes on all night, as did a, too close and too loud, pressure relief valve venting every ten to fifteen minutes.
3. The evening meal – limited choice from a poor menu. The waitress didn’t know which Bitter was on offer and after asking what came with the Tagliatelle she returned to tell us it was pasta. We first ordered fish and chips then waited to be told that the fish was off, then re-ordered scampi, to be told the fish was on again. When the fish finally arrived it was rancid. On complaining the manager gave us £3 off.
Later that evening, the approach to an empty bar was made more interesting by another bucket filled with water that was dripping through a stain on the ceiling.
4. The first morning, the ‘Restaurant’ resembled an explosion in a Pound shop, the Buffet tablecloth was dripping with brown overflowing coffee, the hot water was down to a dribble and the grapefruit in a murky looking bowl was noticeable by it’s absence. Nobody clearing up, setting fresh places.
5. The second morning, we were met with a warning from fellow inmates to’ Not expect any tea’, the machine was broken and a little chef could be seen, now and again, running back and fore to it with a kettle. Two men wandering forlornly looking for a teaspoon. We surrendered, and had breakfast in a little eatery on Shanklin front.
6. The day we were leaving, our bank account told us that the hotel had taken an extra £140 from our account. On querying the transaction the Receptionist said sorry and promptly took another £140; eventually they refunded us £280, which the bank then said we couldn’t use for 5 days until it went in… two days later the hotel refunded us another further £280 !! no, I am not, repeat not, making any of this up.

During the whole of this fiasco we spoke to and overheard other poor souls with similar and worse tales of woe, no hot water for days, mould and mildew, the unsafe roof in the pool and staff not being paid, a burnt out clutch and the girl serving behind the bar proudly telling a customer that she had just been down in the cellar for nearly an hour repairing a lever in the pipework with bluetack and some sticks so that said customer could, at last, after two days, have hot water, cheers all round. Where, Oh where, are Health and Safety Inspectors when you need them.
I overheard a man in Reception telling his ‘oppo’ after seeing off two women complaining of bad service ‘I can’t give in to them, see, or I’d have to give the others their money back’
Caveat Emptor – read Trip Advisor, we didn’t!