Master of Malt Reviews 41,535

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 7,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and the wide selection of products available. Many highlight the speedy and secure delivery, noting that items arrive well-packaged and in perfect condition. People appreciate the ease of the ordering process and the overall efficiency of their experience. However, some customers also noted issues with international shipping, specifically regarding unexpected import fees and how items were listed on customs declarations, leading to additional charges. A few others mentioned that the original delivery date was not always met.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service. Customers consistently praise the speedy and... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the quality of the products,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy and quick... See more

Service

Users describe positive interactions with service, consistently praising its speed, friendliness, and... See more

Price

Clients share positive opinions on price, often highlighting competitive pricing, great deals, and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of spirits at competitive prices. If I'm not buying directly from the distillery I always come here. The drinks by the dram option is great for presents and trying new things without sp... See more

Rated 5 out of 5 stars

Great place to find those unusual spirits at a good price. Bottles are well packed to make sure they turn up in one piece & quickly dispatched. If you go for Master Of Malt prime service that gives fr... See more

Rated 5 out of 5 stars

Brilliant service from master of malts. I ordered and realised my friend would not be home and had to change delivery. One 3 minute phone call at 7pm on a Friday night and Rosie resolved my issue imme... See more

Rated 5 out of 5 stars

I like to buy my son something special on his birthday so I turn to Master of Malt to provide that treat. This time it was a rum which my son is delighted with. I always know that, whatever I order,... See more


Company details

  1. Liquor Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beverage Distributor
  5. Wine Store

About Master of Malt

Written by the company

Want to buy whisky online? Well Master of Malt's whisky shop is the place for you!

We’ve got a huge selection of Scotch malt whisky, bourbon, Irish whiskey, Japanese whisky and whiskies from around the world. You’ll find everything, from big names like Jack Daniels, Johnnie Walker and Glenfiddich, to small artisan whisky distilleries.

If you love Lagavulin, or you’re gleeful for the Glens, you can browse thousands of bottles of whisky, and whiskey, on our online whisky shop. At our site we offer UK fast delivery (often next day) on almost every bottle, as well as international delivery in just a few days.

If you’ve a penchant for peat or a soft spot for sweet Speyside Scotch, you’ll find it here. We stock malts from every Scottish Whisky region, including Islay, Speyside, the Highlands, Islands, Lowlands and Campbeltown. In fact, we sell rare whisky and popular single malts from all over the UK, even England!

At our online shop we sell everything liquor related. We’ve got a huge selection of drinks including vodka, cognac, rum, gin and more. Perhaps you’re after a vintage whisky or whisky gift (if so, we’d recommend you browse our selection of whisky gifts, or check out our 30, 40 and 50 year old whisky).

We provide as much information as possible, for the ultimate whisky experience. We’ve got facts and figures for hundreds of distilleries and brands. We’ve got info on everything from rum to vodka and Scotch to bourbon, from Absolut and Smirnoff to Bacardi and Havana Club, from Talisker and Ballantines to Nikka and Woodford Reserve!

We also offer whisky samples to try before you buy. We have samples of spirits including rum samples, cognac samples, whiskey samples and more. We’re keen to offer the best price and we also run great competitions, so if you’re lucky you might get something for free! Make Master of Malt your first choice for buying drinks online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

42K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

First class service

Clear, informative website, easy to navigate. Good choice of products. Delivery on time. Items securely wrapped but packaging not excessive. Gifts very well received. Thank you Master of Malt.

February 22, 2026
Master of Malt logo

Reply from Master of Malt

Hello there,

Thank you for taking the time to leave a review,

I am so glad you are pleased with our easy to navigate website, wide variety of products and speedy delivery!

Please do let me know what we can do to hit that 5 star mark.

Best Wishes,

Isabel - Customer Services Advisor

Rated 5 out of 5 stars

good

just a fab product, taken a while to do this review, just found email but i think delivery was quick and efficient and all v good thanks

September 9, 2025
Rated 5 out of 5 stars

6* customer service

Had many wonderful bottles from MoM on the past.

Recently had a bottle that I thought had an off flavor. They organised collection, checked it, confirmed that it was fine, but still offered me a voucher to get something else.

Just wish that more companies did customer services like these guys!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I placed an order for 2 bottles of Whisky at Master of Malt, but forgot to enter my flat number! When the delivery was sent back to them by Royal Mail, Master of Malt made it super easy to organise it to be sent out again, with the correct address. The order was re-dispatched within 2 hours of it being returned! And upon arrival, I was pleasantly surprised to see the quality of packaging used. I was worried about damage after the package had been up and down the country a couple of times unnecessarily, so I was very pleased that the Whisky bottles and their display boxes were as good as new thanks to the quality bubble packaging. On top of all this, the prices seem to be extremely competitive. I will definitely be ordering from Master of Malt again!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

You have been brilliant

You have been brilliant, however Royal Mail have been completely inept and are incapable of following a simple set of instructions for delivery and after failing to make a delivery to my safe space yesterday; just dumped your package at my front door this morning; where anyone could have taken it, rant over, I am overjoyed with your service and will use you again.

February 20, 2026
Unprompted review
Rated 3 out of 5 stars

Get ready to wait 2 extra weeks from…

Get ready to wait 2 extra weeks from the date they say it will be delivered by , if your ok with that it’s all good , also I don’t understand why a package addressed to Southern California would end up going through customs in NY which is 3000 miles away and extends ups delivery by another week , even if the customs would do their job in a timely matter

February 18, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Hi Paul,

Thank you for taking the time to share your feedback.

We completely understand how frustrating delivery delays can be, especially when you’re expecting an order by a certain date. In this instance, the delay was caused by processing within US Customs, which is unfortunately outside of our control and can occasionally add additional time to international shipments.

We always provide estimated delivery timeframes based on the courier’s guidance, but customs inspections can sometimes extend beyond those estimates.

That said, we’re very pleased to see that your parcel is now due for delivery shortly, and we truly appreciate your patience while it made its way through the clearance process.

If there’s ever anything we can assist with regarding tracking or updates, our team is always happy to help.

Kind regards,
Jemima - Customer Service

Rated 5 out of 5 stars

Very good!!!

Very good! A massive selection of whisky 🥃. I ordered the Glenfiddich 15 year Old Solera - Limited Edition Design and it arrived fast and was very well packaged and delivered with care! Love the design and colours of the casing! Great communication throughout the whole process and was kept up to date. I've been enjoying my Single Malt Whisky recently and I got this for my ski trip away and I am really looking forward to trying it! All in all excellent! 👌👍🥃😃

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

A great range of often unique products…

A great range of often unique products and competitive pricing. I bought 2 bottles of St Lucia rum when they were on special offer. They arrived promptly with good shipping updates and were excellently packaged.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from the team

Outstanding service from the team! My package went astray with the courier, but thankfully they located it and retrieved it. Meanwhile, they proactively sent a replacement and offered compensation. They kept me informed throughout without me needing to follow up. I will definitely return as a customer.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Ok Ok.

Ok. Ok. Ok. Ok. Ok.

October 10, 2025
Master of Malt logo

Reply from Master of Malt

Hello there,

Thank you for taking the time to leave a review!

We truly appreciate all feedback and I am so happy to hear you enjoyed your experience.

Please do let me know if there is anything we can do to hit that 5 star mark.

Best Wishes,

Isabel- Customer Service

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