Missguided Reviews 812

My order got lost in transit but Sithabile was able to aid me on a Missguided Chat and I got a refund. She was very respectful and professional. I got a code and will continue to shop with Missguided.

I chatted with Sithabile and she was very friendly and could help me perfectly. I appreciate this kind of customer service, perfect 5 stars, thank you :)

really appreciate with how quick service is to help out! There’s always someone to assist with any issues you’re having which I love

My item lost two buttons the first wear and they offered me a full refund or to ship the item again. Very impressed.

Nkosenhle provided fantastic customer service! Continuously ensured we remained connected via chat service. Immediate action and resolve with my refund and account query :)

Mandisa was extremely helpful with making a decision on sizing. Prompt professional reply. Thanks mandisa

very helpful with my refund, excellent customer service and got it sorted within 5-10 minutes.

Great help from SINETHEMBE. The chat was easy and very responsive. It it unfortunate that Missguided is using eRetailLogisitics in Australia. They are useless.

Amazing help in the live chat from Nkosenhle today as I contacted about missing items as this is my first time shopping on missguided and turns out my parcel is in two! Very quick and straight to the solution!

My first order with Missguided, I had an issue with applying a promo code. I started a live chat and there was less than 1 minute waiting time! My chat advisor was Sithabile and she was very friendly, helpful and understanding. She resolved my issue very quickly. Thank you for excellent service!

Super helpful live chat. I was helped by Ashveer and was super kind and quick responses!

System Error occurred with my purchased, miss guided was professional and great service refunded my purchase and delivery fee . And gifted myself a credit note

Noxolo helped me process my return which I hadn't received a refund for. Within a few minutes it was all sorted out and I got the refund. Thanks again!

Sithabile was very helpful!

I had a unique ask and Sithabile helped quickly and with a great attitude.

I was helped by Noxolo!
Absolutely amazing I got sent the wrong size and was quickly sorted out and the replace my of the correct size with the fast shipping was done! Thankyou

It was my first time ordering from Misguided on April 10th and I haven’t received my package yet ( April 26) because of covid delay, however, I expressed that to customer care “Sithabile” and they were so helpful and told me to wait until this week ends and if I haven’t received my items they would refund me or send out a replacement order with express shipping and I am very very very pleased and happy that they would be willing to do either of those options since my package was a big package! I am a first time customer and although the process is a bit frustrating, I feel so much better knowing that they are willing to send the items again or refund me! Thanks Sithabile! Thanks Misguided!

Postage was longer than expected but had really good dealing with Andile. Good customer service and helped me out!