Mitre Sports International Reviews 870

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and excellent value for the price. Many appreciate the efficient and super-fast delivery service, with items arriving promptly and well-packaged. The ordering process is generally described as easy, and people are happy with the overall experience. However, some reviewers were not happy with issues related to personalized items, where names peeled off shortly after use or arrived with errors. There were also occasional complaints about missing items from orders, faulty valves in balls, or products not lasting as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the high quality and great value of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of footballs and other... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Price

Customers generally express satisfaction with the pricing, often highlighting good sale prices and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Soccer Store

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

870 reviews

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1-star

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Rated 5 out of 5 stars

Item as described and came on time

Item as described and came on time, thank you 😊

June 3, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Vanessa,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 1 out of 5 stars

Terrible Football. Worst I’ve purchased.

Purchased $1500 worth of mid range balls.. within 2 weeks they started to peel and split. Within 4 weeks unrecognisable. Appalling quality. Terrible!! Buy elsewhere.

September 2, 2025
Unprompted review
Mitre Sports International logo

Reply from Mitre Sports International

Hi Georgios,

Thank you for your review!

We appreciate you bringing this to our attention. We're very sorry to hear the balls you purchased deteriorated so quickly.

Unfortunately we are unable to locate your order in our system. If you placed an order directly from us, please do reach out to our customer service team and we can help advise further.

We can assure you that all of our balls are quality tested continuously to ensure that we only provide absolute best.

As always, we would like to thank you for your feedback.

Kind Regards
The Mitre Team

Rated 3 out of 5 stars

I have used the mitre indoor size 4…

I have used the mitre indoor size 4 footballs for over two decades.

I’m very sorry to say that the overall quality of the “yellow felt” indoor balls has dramatically reduced over recent years.

Previously, the balls would hold their shape and integrity far longer than the newer models. It is disappointing that whilst the price of the product seems to be steadily increasing the quality of what is being provided has dropped significantly. Unfortunately for us, there are few viable alternatives on the market although we are now looking further afield for other options.

Do better Mitre!!

October 8, 2025
Unprompted review
Mitre Sports International logo

Reply from Mitre Sports International

Hi Danny,

Thank you for your review!

We appreciate your long-standing loyalty. We're sorry to hear that the indoor football's quality hasn't met your expectations recently. We value your feedback regarding the product's durability and price.

Your comments will be shared with our team as we continually work to improve our products.

If you are unsatisfied with the quality, we would advise to reach out to the place of purchase to organize a return.

Once again, thank you for your feedback.

Kind Regards,
The Mitre Team.

Rated 5 out of 5 stars

Purchased a personal name embossed…

Purchased a personal name embossed football. A present for my grandson, and took advantage of the sale price. The item arrived extremely quickly, it was well packaged and a quality football made even more special having his name on it. The football is going in his trophy cabinet, and will make a quality addition to his trophies.and signed footballs.
A well rated company, who I would use again. Thank you!

November 18, 2025
Unprompted review
Mitre Sports International logo

Reply from Mitre Sports International

Hi Pete,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Absolutely wonderful

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Janey,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Good football

September 3, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Jack,
Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.
Please feel free to get in touch if you require any further assistance. We are always here to help.
Thank You,
The Mitre Team!

Rated 1 out of 5 stars

I ordered some training gears for my…

I ordered some training gears for my son. Still have not received the full order only received a portion of the order which was odd. After I left my previous review I was asked to leave my details but no one has been in contact yet. I have sent them my order number as well. I would not buy stuffs online from here again.

September 9, 2025
Unprompted review
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sumeet,

Thank you for your review!

We are disappointed to hear that you have only received part of your order.

However, one of our customer advisors will be in touch shortly to help provide some assistance.

If you have any questions, please do let us know,

Kind Regards
The Mitre Team

Rated 1 out of 5 stars

Bad customer service

Ordered two balls, one for a kids' party. Got only one ball delivered (took a week), which I thought was odd, as both were in stock. Waited a few days then emailed customer service. First, they couldn't find my account, so I sent in my order number. Then the next email was a refund. No email as to why it hasn't been delivered, no reason why I'm suddenly getting a refund, and now they just ignore my emails asking what's going on? I didn't ask for a refund, as I still need the ball.

October 3, 2025
Unprompted review
Mitre Sports International logo

Reply from Mitre Sports International

Hi Andy,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mr Mihejevs,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Great customer service

September 4, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Helen,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great product and price

August 14, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Paul,

Thank you for your review!

We are thrilled to hear that you are satisfied with the quality and the value of the products.

Our delivery service is one of a kind.

Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch.

We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

The site has no coupons

The site has no coupons, no taxes are removed, and the cost of the purchase becomes high. depressed

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Han ,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience didn’t meet your expectations.

While we don’t always have coupons available, we regularly review promotions and offers to provide better value for our customers.

Regarding taxes, these are applied according to local regulations and are unfortunately not something we can remove.

We truly appreciate your input, as it helps us improve.

If you’d like, please reach out to our support team so we can look into your order in detail and see if there’s anything we can do to make things better.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

A pleasurable shop

An informative and responsive website.

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi ALP,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 4 out of 5 stars

Still best around but loyalty and quality are slipping.

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best.
However they don’t show much loyalty, returning customers are not given any reward at all. I have bought over 100 footballs in the last 3 years and you don’t even get a discount for returning. I have had a few discounts from other companies so might be worth trying something new.

September 5, 2025
Rated 1 out of 5 stars

Poor quality

These indoor Mitre balls never last long before they go out of shape. However, this one was even worse as it had a faulty valve which meant that it lost air as soon as was pumped up! No amount of fiddling with the valve helped, so we never even used the ball 😢

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Rich,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Good value and fast service

Hello, Well done

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Onur,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

5 a side balls

5 a side balls. Bought 3. Many a year ago we would get months out of a ball.

2 used so far. One lasted 4 games before becoming misshaped and hollow feeling. The second only lasted one game before bursting.

What’s going on. Bring back the old cyclones

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Andrew,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Items turned up on time

Items turned up on time, real quality long lasting products for our team, lads love pinging the balls

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mark,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 5 out of 5 stars

👍good balls so far

September 1, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Daniel,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

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