Mitre Sports International Reviews 870

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and excellent value for the price. Many appreciate the efficient and super-fast delivery service, with items arriving promptly and well-packaged. The ordering process is generally described as easy, and people are happy with the overall experience. However, some reviewers were not happy with issues related to personalized items, where names peeled off shortly after use or arrived with errors. There were also occasional complaints about missing items from orders, faulty valves in balls, or products not lasting as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the high quality and great value of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of footballs and other... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Price

Customers generally express satisfaction with the pricing, often highlighting good sale prices and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Soccer Store

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

870 reviews

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Rated 5 out of 5 stars

Footballs delivered on time and as…

Footballs delivered on time and as advertised.

July 25, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Robert,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 4 out of 5 stars

Generally good experience s and…

Generally good experience s and delivery was great. A little disappointed that the weight of footballs is not given, and the Ultimatch range no longer seems to have the IMS rating.

July 21, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,

The Mitre Team!

Rated 1 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Malc,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Good light weight breathable gaurd …

Good light weight breathable gaurd with ankle support - the ankle supports are stitched through the soft part of the rear of the gaurd - foam the first pair party company after a season - could be improved by sticking or anchoring to plastic part of gaurd - a little more protective padding around upper part of ankle.gaurd too..not lower as it will clash with boot!

July 21, 2025
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Reply from Mitre Sports International

Hi Paul,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 2 out of 5 stars

I ordered a personalised ball with my…

I ordered a personalised ball with my son's name on it but the message was missing

July 7, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi J M,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Super fast delivery and good quality…

Super fast delivery and good quality football. Easy to order online and plenty of choice and good prices too

July 18, 2025
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Reply from Mitre Sports International

HI Mr Voo,

Thank you for your review!

We're happy to hear that you had a great experience! It's wonderful you found our online ordering easy, with a good selection and prices, plus super fast delivery.

Please do not hesitate to get in touch if you require any further assistance.

Kind Regards,
The Mitre Team.

Rated 5 out of 5 stars

Perfect

Perfect product, quick delivery

July 18, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Lee,

Thank you for your review!

We're happy to hear that you had a satisfying customer experience, from the quality of our products through to our quick delivery service.

If you require any further assistance, please do get in touch.

Kind Regards,
The Mitre Team.

Rated 5 out of 5 stars

Been impressed by customer service

Been impressed by customer service. Well done!

July 18, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Patrick,

Thank you for taking the time to leave such a lovely review!

Our customer service team provides the ultimate customer experience, so we are thrilled that your overall interaction with Mitre has been brilliant.

We value and appreciate all our customers and always aim to provide resolution to any issues that are brought to our attention.

Here at Mitre, the customer is valued.

Please always feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 5 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mr ODywer,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Old School

These old school classic replicas balls are everything. You need to make more of these. Let’s have a Cosmic next please. Top drawer CS as always

July 17, 2025
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Reply from Mitre Sports International

HI Justin,

Thank you for your review!

We're happy to hear that you love the classic replica balls! It's great to know they meet your expectations.

We appreciate your suggestion for a Cosmic ball and would be happy to forward your feedback on internally.

Thanks for the feedback!

Kind Regards,
The Mitre Team.

Rated 5 out of 5 stars

Everything was excellent simple and…

Everything was excellent simple and transparent

July 16, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Leon,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Top customer service.

Top customer service.

Was initially disappointed at recieving one ball instead of the two ordered... Jack was amazing at immediately getting another ball dispatched for express delivery. Happy lad at home, after the initial disappointment.

July 16, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi MT ,

Thank you for your wonderful review!!

We are happy to hear that your interaction with our customer service team was a stellar experience.

We shall certainly forward your lovely words to Jack, who went above and beyond to provide a resolution in a timely and efficient manner. Here at Mitre, the customer is valued.

Please do not hesitate to get in touch if you require any further assistance.

Thank you for choosing Mitre.
The Mitre Team

Rated 5 out of 5 stars

Footie Fan

Great quality product at good price

July 15, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Anthony,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 1 out of 5 stars

I placed my order for next day delivery…

I placed my order for next day delivery after 2days contacted Mitre through their website told someone will call me back within the hour waited for 4 days no contact finally found a phone number to call someone they said my order had been lost in transit reordered for me delivered next day

July 16, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Jason,

Thank you for your review.

We are very sorry your order was lost in transit and for the delay in communication. We'll review what happened to prevent similar issues in the future.

However we are delighted that the replacement order was delivered successfully.

Thank you for your feedback.

Thank you for choosing Mitre.
The Mitre Team.

Rated 4 out of 5 stars

Wasn't totally happy I phoned ones up…to

Wasn't totally happy I phoned ones up for bags of balls at a reduced price but guy said they hadn't got any so I had to buy 20 individual balls at 29pound each which was far more than I wanted to pay for the balls but the guy didn't even put ball bags in so I have balls but nothing to carry them about in not the best of service in fact reduce the 4 I gave to a 3 also bought 5 mitre pro and 6 delta one for the juniors so spent a lot of money but gut couldn't even put ball nets in not happy Edwin Skinner invergordon football club

July 15, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Edwin,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.

The Mitre Team

Rated 5 out of 5 stars

Super fast answer to my question.

Super fast answer to my question.

July 14, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Denise,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,

The Mitre Team!

Rated 5 out of 5 stars

Socks and Balls

Easy to use website for ordering. Kept up to date for the delivery by email and there's never been any problems for any order I've placed. Items delivered undamaged and on time.

July 14, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Ally,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 5 out of 5 stars

Replacement of faulty football

Faulty indoor football was quickly replaced with no hassle. The new ball is performing perfectly. Thanks.

July 11, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi NW Aberdeen,

Thank you for your review!

We're happy to hear that the replacement process was smooth and that the new ball is working well for you. If there are any issues, we always implore our customers to reach out so we can offer a swift resolution.

Thank you for your positive feedback; we appreciate it greatly!

Please do not hesitate to get in touch if you require any further assistance.

Thank you for choosing Mitre.
The Mitre Team.

Rated 5 out of 5 stars

Good price, decent delivery time

Good price compared to competitors for some indoor footballs, fairly swift delivery, no issues to call out

July 14, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Andrew

We're happy to hear that you found our indoor footballs at a good price and that the delivery was swift.

Thank you for your positive feedback; we appreciate it!

Kind regards
The Mitre Team

Rated 5 out of 5 stars

Good quality bought these for the kids…

Good quality bought these for the kids on the estate where I live they are football mad. One was inflated the other flat so I did have to buy a football pump just to warn you if you're buying as a pressy
Anyway the kids were very happy that's the main thing

July 10, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mel,

Thank you for your review!!

We're happy to hear that the kids enjoyed the footballs! We appreciate you letting us know about the flat ball and the need for a pump. We'll look into this to ensure better quality control in the future. Thanks for your feedback!

If you have any further issue, please do not hesitate to get in touch.

Thank you for choosing Mitre!
The Mitre Team!

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