My Parcel Delivery Reviews 11,551

Taken double money from me compared to others.
Received no emails, no tracking & wouldn't pick item up.

Buy elsewhere people !!!!!

ONLY USE COURIERS THAT BRING A LABEL BECAUSE THE DOWNLOAD PRINT LABEL LINK WON'T WORK & I DON'T THINK MOST COURIERS CAN READ A NORMAL ADDRESS !

Last Friday I booked a collection of seven parcels by Hermes for Monday. It was scheduled for 8 am to 8 pm. They didn't come so I contacted them on Tuesday morning. I couldn't rebook for that day because "Hermes don't do same-day collections." I pointed out that it wasn't the same day as I had booked it on Friday but they weren't listening. I was told I could reschedule or take it to a collection point. As I am shielding I chose to rebook for Wednesday. They didn't come. This time I contacted them that evening. I was offered a refund but it's getting too close to Christmas so I rebooked for Thursday. They didn't come. So I took the parcels to a collection point on Friday morning even though I'm supposed to be shielding. It's a good job I'm not going out or I would have waited in unnecessarily for three days. Their customer services is pretty useless - they just blame Hermes.

I'm still waiting for an order that I ordered on the 27th November, its still not been dispatched yet!

I am only giving one star as it's the minimum you can give. I've booked a collection/delivery on line on Sunday, the money has gone out of my bank account and yet my parcel is still waiting to be picked up and it's now Tuesday afternoon. On top of that after an initial response to my emails, trying to understand what has gone wrong, even Customer Service are now ignoring me. Would not use again, but happy to update this review if the problem is rectified.

This has been rather a shambles. I'm not sure if it's My Parcel Delivery or Parcel Force. The parcels weren't picked up as they didn't have the promised labels. This was on a Friday. They said they would come back Monday had some of the wrong labels. They said they would pick up the rest on Wednesday but turned up on Tuesday but at least picked them up. Now one parcel seems to be missing, The tracking and My Parcel Delivery say that it wasn't picked up but I have a receipt. I keep getting emails from this company with all the wrong reference numbers, so I don't know where I am. I just hope they can find my parcel.

Cheapest rates I could find and really easy to use, highly recommended

Good fast service, even though we’re in the lead up to Christmas

Very good service. Easy and shall definitely use them again. Very quick and reliable delivery.

Choosing My Parcel Delivery was a great choice for me. The website was easy to navigate for me to arrange the delivery of my parcel and the parcel itself was delivered safely and within the time specified. I will use My Parcel Delivery again.

All went OK & the site is really informative & easy to use.
One small niggle, the labels they give you to print have myparceldelivery instead of your own name!

Very impressed, had a parcel to send to USA, post office quoted £65. Came home and got a quote from my parcel delivery after hearing about it from Martin Lewis tv show. Parcel was £48, courier picked up the parcel within an hour of payment, and was delivered within 48 hours.
Brilliant service and would definitely use again!

I had a problem with not being able to print out the label. The Hermes driver was very helpful and although I had to get 2 buses to the nearest agent the guy in the shop was very helpful and printed out the label for me.
Well done Framwdllgate Premier

Very efficient drop off at our local post office and a rapid delivery to Cheshire, well done in these difficult times.

Great service and price, very fast delivery.

Arrived when they advised, parcel delivered to Europe within one day......brilliant!!

Kept informed with easy tracking. Reasonably priced

One place to find the most suitable delivery service(s), easy to operate, the cheapest not always the right option especially for different types of delivery address - some companies charge more for domestic addresses!

I’m glad some customers received a decent service. This is not my experience. Used these for the first time yesterday to collect and deliver a parcel. Had a no-show for collection yesterday (after waiting in all day). Had to reschedule for today, but another no-show. This must be their fundamental service offering, if they can’t do this, what is their service offering?