Nuffield Health Reviews 6,387

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and attentiveness, making them feel at ease and well-cared for. The overall service is frequently described as excellent, with many appreciating the smooth user experience and the high quality of care received. However, some people were dissatisfied with the facilities, noting issues such as slow maintenance for broken equipment and occasional closures of amenities like the pool or sauna. Additionally, some reviewers were not happy with customer service, citing poor communication, slow responses, and difficulties in resolving billing disputes or appointment changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and caring... See more

Service

Users describe positive interactions with service. Many customers praise the exceptional care, with staff... See more

Facilities

Reviewers highlight ambiguous aspects of facilities. Many customers praise the well-equipped, clean, and... See more

User experience

Clients share positive opinions on user experience. Many describe it as enjoyable, educational, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had hip replacement surgery at Nuffield Bournemouth. My surgeon was Mr Michael Kent. I can't speak highly enough of Mr Kent. From the first meeting, everything was explained to me to make a... See more

Rated 5 out of 5 stars

Due to my personal circumstances I am spending time near the Nuffield Health gym in Didsbury, away from my home gym in south Wales. The staff at Didsbury have been incredibly helpful, especially those... See more

Rated 5 out of 5 stars

I had my surgery at Parkside Hospital Wimbledon. I’m so grateful I chose to have the surgery there. The whole entire team that cared for my day appointment were amazing, compassionate and carin... See more

Rated 5 out of 5 stars

My recent surgery & short stay was made really comfortable due to the staff being helpful & friendly (from the surgeon down). The room was well equipped & clean. The hygiene standards were high. Altho... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Choose Nuffield - especially if you're a more private person.

A fantastic experience given the personal circumstances of course.
Top Consultants, fabulous anaesthetist.
Would highly recommend to anyone given The Nuffield as a choice of hospital! Private room and bathroom {with wet room}.
Absolutely amazing, caring staff. Your own day nurse and night nurse.
Brilliant physios! -Wonderful staff all- round!
Fabulous catering.
Immaculately clean everywhere. Great with hygiene and tops with infection prevention
Follow up call from a staff nurse on the ward to see how getting on.
Can't praise them all enough.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Recent stay at the Nuffield HH

Recent stay at the Nuffield HH with overnight stay included. Was delighted with the way I was treated by everyone from reception to discharge. The care i received was second to none, i felt really well looked after. The room was very nice, spacious, clean, and comfortable. The food was lovely, and plenty of options also. All in all a great place to have your treatment. Would highly recommend

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The best decision ever!

My positive outcomes:
- a massive reduction in needing strong analgesics
- the ability to use stairs as an adult rather than crawling up like a child
- a loss of 5 kg in weight and the impetus to continue by following a healthy eating plan
- making new, lasting friends
-Probably THE BEST Rehabilitation Trainer on your books

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

On Tuesday 12th of May I had a Carpel…

On Tuesday 12th of May I had a Carpel tunnel operation my right hand. I had also my left hand done last year.
The consultant was Mr Auplish. He is brilliant. He is friendly and funny as well as being extremely good at his profession. Such a nice man.
Every one is the staff from going in to coming home we’re brilliant. All made you feel at ease and had a very good cup of tea.
Thank you to every one.

May 12, 2026
Rated 5 out of 5 stars

I wanted to say how much I appreciate aqua classes with Alex

I wanted to say how much I appreciate aqua boxing classes with Alex Fawbert at Nuffield Sheffield. She is absolutely amazing. I only wish there were more classes available with Alex as afterwards I always feel like I've had such a good work out and feel mentally lighter and more able to deal with what life has to throw at me. Alex - you are a legend!

May 13, 2026
Unprompted review
Rated 4 out of 5 stars

Nuffiels Bournemouth

A very professional operating theatre team. The only downside is that some of the nursing staff have very poor spoken English and they are difficult to understand.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

It may looks good gym but the prices…

It may looks good gym but the prices are very exaggerated, I understand some people can afford but still expensive for the majority... More than £100 / month... Crazy
Look for something cheaper... A gym is a gym at the end...

May 2, 2026
Unprompted review
Nuffield Health logo

Reply from Nuffield Health

Dear Yamato,

Thank you for taking the time to share your feedback on Trustpilot.

We completely understand that gym pricing can feel like a significant commitment, and we appreciate your honesty. Our aim is to provide more than just a standard gym experience, we focus on high-quality facilities, expert support, and a premium environment that many of our members value as part of their overall wellbeing.

That said, we recognise that what works for one person may not suit everyone’s budget, and there are indeed different options available to meet varying needs.

We truly appreciate your perspective and wish you all the best in finding a gym that works for you.

Best regards,

Ben
Nuffield Health

Rated 5 out of 5 stars

Excellent Staff at Nuffield Didsbury

Due to my personal circumstances I am spending time near the Nuffield Health gym in Didsbury, away from my home gym in south Wales. The staff at Didsbury have been incredibly helpful, especially those on reception and Matt from the Membership Team. Didsbury has a great gym and pool with an excellent cafe. But what really makes the difference is the kindness and support from the excellent staff.

May 7, 2026
Unprompted review
Rated 3 out of 5 stars

The teachers are very encouraging and…

The teachers are very encouraging and friendly. I would score more highly but I feel that the communication of progress through the app is lacking along with the speed of progression in the higher classes.
This is a shame as my child loves her swimming and this is all down to the wonderful teachers at Chigwell swim Nuffield.

May 9, 2026
Rated 5 out of 5 stars

I couldn't fault anything

I couldn't fault anything. A short stay of three nights but nonetheless a very good experience. All the staff I met were wonderful. Plenty of variety with the food and it was served piping hot. Hot drinks were plentiful as well. All areas definitely get a 10/10 from me 👍👍

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing new facilities in Nuffield…

Amazing new facilities in Nuffield Central gym. The changing rooms are all clean and new.

Also the welcome received when entering the facility is outstanding. The staff are all very helpful and ready to answer any questions. Joseph James has been especially helpful in terms of updating myself and other members on the massive changes in the facilitates, so thank you and always appreciated. 👍🏻

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

My recent short stay for surgery was…

My recent short stay for surgery was made all the better for the friendliness of all the staff , the hospital room itself was clean,tidy and private. I never felt a bother to them,.. I really could not of asked for more from my stay and care from them. I was kept well informed of treatment from start to finish and my mind kept at ease.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

My whole experience at the Nuffield

My whole experience at the Nuffield, from the pre op appointments to the surgery and after car was superb.
The staff are friendly and kind, the environment clean and pleasant and everyone seemed busy but not stressed, which is conducive for patient to feel safe and make good progress with their recovery.

There was consistency in the level of care, compassionate approach from most staff, from the surgeon, the theatre team, the nursing staff, the kitchen and cleaners, the lovely pharmacist and the physios, though some were exceptional and some a little less so.

I am delighted with my experience and can't believe I got the care I received on the NHS!!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Physiotherapy Department

I went to the Woking Nuffield Physiotherapy department to have a fitting for an Aircast boot. I arrived early and was greeted by the receptionist Sharon Rowsell who was cheerful and very welcoming. The fitting for the boot was done by the physiotherapist Abbie Clark who was also welcoming and very professional. An excellent service making me feel comfortable and respected

March 26, 2026
Unprompted review

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