Obitus Reviews 498

Ordering online is easy, and staff will go out of their way to help source and unusual request, or trim down a track specifically.

Amazing. All throughout the pandemic the service has been incredible. Our much preferred music and tribute platform!

Always there at the end of a phone when needed.

You’ve been a lifesaver during the pandemic guys.

A great service:
Always managed to find the tracks that I have requested, no matter how obscure!
On the rare occasions when a family have requested a last minute change, it has been dealt with efficiently and with understanding.
Visual tributes are very good.
A couple of bugbears:
When there are several versions of a piece of music and I need to listen to excerpts in order to be sure to get what the family would like - the excerpts are too short. I am aware that I can repeatedly click on the play button but I would rather be in the position of stopping the music when I had heard enough. This is especially frustrating when there is a long introduction to a track.
When there is a visual tribute, this needs to be able to be faded out on the rare occasions when the service is running over due to family tributes taking longer than expected during the service. At the moment it can only be stopped - not a very satisfactory way of curtailing it should the need arise.
Overall though, a very efficient, helpful and understanding service.

Easy to use. Not so easy to add new venues, however.

Fast and Intuitive Booking Process
Easy to make amendments to bookings and Obitus are quick to respond to enquiries. The functionality of the site is reliable and comprehensive. Thoroughly recommend it

Great media service that I use several times a week for my job as a funeral celebrant. Easy to order music, photo tributes and webcasts for my services.
If they don’t have a piece of music, they can generally order it.
Upload system seems simple as my clients rarely have a problem. Staff always helpful and have sorted any issues quickly and efficiently. The photo tributes are put together beautifully too.

Overall, I find this service to be easy to use and efficient. My one issue, is that I wish it was possible for us to re-open a service, if a family member requests a USB, or download etc after the service date (within 28 days). Currently, we have to email separately which often gets missed and needs chasing from our end.

Good company and better than last music supplier, but can improve. The main place where they are lacking is on sites at crematoriums. During the time of committal a minister would usually walk over to the catafalque and bless the coffin, they would then like either the committal music or retiral music played. This is not available to do at some crematoriums and has to be done by the chapel attendant, which sometimes is not competent can cause an awkward delay, where the minister is stood nodding to signal to press play. Also if the minister or celebrant moves away from the lectern, there are no microphones situated around the front. It would also be nice if there would be a camera at the front gates to pick the hearse pulling in for those who are paying a lot of money for the webcast or recorded service. I can understand this isn't feasible for a live webcast, but would be nice to add when they can access the 28-day playback or download.

It would also be nice if the family could choose the picture to show on the front screen. Obviously if they want something specific they pay, but you could provide a few landscape pics or candles, music etc to have as a still during the service. Would be a nice touch.

Always helpful. Great when trying to source something out of the ordinary.

We have worked with Obitus for a number of years now and have always found their service extreemly helpful and efficient.

From the point of view of a celebrant, I have always found Obitus easy to use and the staff are brilliant, thank you.

The staff at Obitus are always helpful, and sensitive. The service has transformed the process of organising a funeral and removed so much stress from bereaved families.

Great organisation can always be relied upon to delivery accurately and on time.
Chris Skinner, Willow Celebrants Basingstoke

The Obitus system is excellent and your staff are always helpful at all times
Thanks you
Shannon Jenkins
RSJ Funeral Directors

Thank you for your highly professional and conscientious care of our account. It is most reassuring to know that your team are there for us, under sometimes very difficult circumstances and tight time constraints. Good to know also that your like-minded team are more likely to say yes, to our sometimes extreme requests, means that we can carry on looking after our bereaved relatives with one less thing to be worried about. On their behalf - thank you and don't stop!

Good service. And sort out any problems as quick as they can

We work closely with obitus and we have always found them very helpful, they never appear impatient when we ask for help and nothing appears to be too much trouble. 5 stars from us.