PayBright has been an awesome partner to work with. Working with Lois, Miranda, Jesse, Nick, Steve, & Josh on the partner support side of the business has been an absolute pleasure. They are respo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At a time when I couldn't afford to put out all the money for a decent tablet for my son , PayBright was great help for me .. I fully recommend this service , but as everything don't get in over your... See more
First pre-auth was refused. Contacted client service they told me to try again on a different device and a private web session. It worked. My transaction at Lasik MD went smoothly. Very satisfied wit... See more
The response time was good however the problem I had using my CC wasn't fixed. I kept getting a message that my CC wasn't a Canadian CC even tho it was. I had to use a different source to make paymen... See more
Company replied
Company details
Written by the company
PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.
Contact info
650 California Street, 12th fl., 94108, San Francisco, United States
- marketing_tp@affirm.com
- www.paybright.com
4.4
Excellent
9K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very simple and easy to do
Very simple and easy to do. Only concern it was not clear to me how subsequent payments were to be made. I had to phone and found it was very simple.I thikn yo ushould make that clearer, otherwise top notvh service
May 6, 2023
very easy to set up
May 8, 2023
It was fast and easy..
May 7, 2023
You can’t bet the interest rate
May 7, 2023
Credit card glitch - country of origin
The transaction was very smooth. Would have given 5 stars except that it would not accept my preferred credit card and kept telling me they did not accept US credit cards even though I was using a CIBC Mastercard.
May 6, 2023
It was very easy and hassle-free
May 5, 2023
Easy and fast approval
May 5, 2023
I do not speak english
May 5, 2023
I had ordered the wrong phone on apple
I had ordered the wrong phone on apple, when I called the customer service eat pay bright, the guy on the phone was so rude, basically said my fault and still had to pay the loan and extra charges - the manager at the apple store spoke with him and also told him to help more- he said the call volume was high and to call back, not again will I use pay bright! and warned others, no help, no support- thank goodness for apple, they reversed things on their side.
May 5, 2023
Reply from PayBright
Hi there. We are always looking to improve the experience for our users. If there is anything specific we can look into, please contact us at customercare@affirm.com. -JS, Customer Care
excellent and very fast
May 4, 2023
Disappointed
I have purchased a few products through PayBright before and have had no issues.
However when I tried to purchase a pair of shoes through Foot Locker for my daughter, the order would not process due to stock issues in her size. The order was never completed & was never confirmed to PayBright. Yet I have since had 2 payments for a non existent order deducted from my bank account.
I contacted Footlocker who confirmed there was no order to cancel & then contacted PayBright. Paybright themselves confirmed through Footlocker that there was no order and yet here we are 3 wks later, my money has not been refunded and they continue to take payments from my bank knowing full well there was never an order placed with this merchant to begin with.
I continue to get the run around when I contact their customer service. They keep telling me its been "escalated" to their technical team for investigation. WHY does this still need to be investigated further? The merchant has already confirmed there WAS NO ORDER. And fully knowing that, are STILL taking money from me? Make it make sense!
If my money is not refunded to me soon, and payments continue to be debited from my bank, I will contact the Better Business Bureau.
Reply: THERE WAS NO ORDER!! How can a merchant refund money PAYBRIGHT took??
April 29, 2023
Unprompted review
Reply from PayBright
Apologies for any inconvenience. It's important to point out that we only handle the financial side of the purchase. The merchant is usually the expert on returns, cancellations, missing orders, and damaged or defective items within their policy. You're welcome to open a dispute online here: https://helpcenter.affirm.ca/s/article/dispute-a-purchase-ca?language=en_US
Very easy to make a claim and the date…
Very easy to make a claim and the date payment is clear
Merci
May 2, 2023
Super simple to set up an account and…
Super simple to set up an account and quick! Thanks for this fabulous option with our purchase No fees, no interest & automatic withdrawals so don’t have to worry about missing a payment
May 1, 2023
Too fast and professional service
May 1, 2023
Highly recommended
I bought a phone and watch. Tje process was so simple and easy. I highly recommend it
April 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.