Paysafe Reviews 1,188

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting issues with frozen accounts, withheld funds, and difficulties accessing their money. Customers also frequently encountered unhelpful and unresponsive customer service, with many experiencing long wait times, unanswered emails, and dropped calls when seeking assistance for refunds or account issues. The refund process was a major source of frustration, as many struggled to get their money back, even after their accounts were closed or payments were frozen. Reviewers also noted poor response times and a general lack of communication from the company, making it difficult to resolve problems.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting issues such as hidden charges, unexpected... See more

Customer service

Consumers find customer service to be negative. Many reviewers report extreme difficulty reaching customer... See more

Refund

Reviewers express significant frustration and dissatisfaction regarding refunds. Many customers report... See more

Response time

People report negative experiences with response times. Many customers express frustration over the lack of... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 1 out of 5 stars

there 100% scammers to a point 2 different scammers i would say same office , shed , port a cabin or back bedroom sent me twice to loans , u never pay up front even with bad credit , they make it sou... See more

Company replied

Rated 1 out of 5 stars

THEY ARE DOING EVERYTHING POSSIBLE TO AVOID RETURNING MY OWN MONEY! IT IS ILLOGICAL. SCAMMERS, EIGHT WEEKS WITHOUT A SOLUTION. THEY REFUSE TO REFUND MY MONEY, IGNORING EMAILS, AND DISCONNECTING AFTER... See more

Company replied

Rated 1 out of 5 stars

This is an absolute joke. Over a week ago, I topped up my account with a €150 Paysafecard. Shortly after, Paysafe froze my account without any apparent reason, and I can no longer access my mon... See more

Company replied

Rated 1 out of 5 stars

My business has been closed for five months now. I'm still being charged a monthly fee that I cannot get lifted for whatever reason, costing me returned and overdraft fees until my bank finally closes... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Paysafe is a global payments platform powering the experience economy, helping businesses and consumers send, receive and manage money with confidence. Designed to handle complexity at scale, we make payments easier, faster and safer—reducing friction, lifting performance and enabling better experiences at every touchpoint


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

Stay away!

What kind of an app is this? I can't even authenticate, constant redirects and a bunch of nonsense... I deleted everything immediately after reading the comments here.

July 6, 2025
Unprompted review
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Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We appreciate your feedback and have taken note. For any further account questions, please get in touch through our support page: https://utm.io/uhDww

Rated 1 out of 5 stars

I made a Skrill to bKash withdrawal on…

I made a Skrill to bKash withdrawal on 28 June 2025. The amount was deducted from my Skrill account, but after several days, the funds have not reached my bKash wallet.

I contacted Skrill Support and Paysafe multiple times with all details, including transaction ID and case references. Still, no resolution or update.

This is unacceptable for a licensed financial service. I’m extremely disappointed and would not recommend Skrill for remittance to Bangladesh.

Transaction ID: 6337802310
Amount: USD 25.22

June 28, 2025
Unprompted review
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Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns, but we have passed this information along to the relevant team. Apologies for any inconvenience caused.

Rated 1 out of 5 stars

I can’t believe I have fallen for this…

I can’t believe I have fallen for this scam and they will happily lie to you down the phone even when you advise them that you now believe this to be a scam. I spoke to Dennis the manager who assured me that after the £150 payment I will get my loan, now reading all the comments especially the private investigators I clearly won’t be.

You have 24hrs to return my £125 prior to advising the police that you are scammers.

Please do not respond with the usual we can’t discuss private information - I don’t want to discuss I just want my £125 back in my account.

July 2, 2025
Unprompted review
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Reply from Paysafe

Hi Jo Bradley, sorry to hear your experience. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDwT

Rated 1 out of 5 stars

It is what it is

It is what it is. This company has been bad for me. It let you use gift cards to gamble with costly amount. I wish I had not ever met this company. And I'm glad I decided not to use my money online anymore. Sometimes I lost money to gift card scams through this company. Wish I could get my money back

June 30, 2024
Unprompted review
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Reply from Paysafe

Hi there, as mentioned before, we're unable to provide account help here due to security concerns. If you have an open support case, please check the status in your account. Otherwise, please visit the paysafecard support page for further assistance: https://utm.io/uhDww

Rated 1 out of 5 stars

No Trust in paysafe

I joined paysafe online...I've made numerous deposits unknown to me that I could only deposit a certain amount...I kept making deposits but did not get added to my account. When I asked where has my deposits gone. They replied as to saying I had exceeded my limit. When I asked for my money to be put back into my bank account they said they can't. I have to use it on there online shops...I only used this for online gaming... very angry at all the run around for nothing..so just imagine how much people they have scammed 😡😡😡

May 25, 2025
Unprompted review
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Reply from Paysafe

Hi Constance, sorry to hear your experience. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDwT

Rated 1 out of 5 stars

i keep getting the same offer from…

i keep getting the same offer from various companies about a loan that has been approved

June 25, 2025
Unprompted review
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Reply from Paysafe

Thank you for your submission. Please provide your contact information where you received offers from Paysafe for further review of this matter.

Rated 1 out of 5 stars

This guys are scammers

This guys are scammers, I received an email saying my loan application has been approved and that i am required to make a payment of 25 pound as insurance fee, after paying the 25 pound I was again asked to pay another 100 pound for bank charges, which they claimed will be paid back to me when disbursing the loan amount. After paying the 100 pound they now asking me to pay another 150 pound as legal fee before I can be the loan. Can some please advice if this a scam or not.

June 23, 2025
Unprompted review
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Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Am getting asked to pay £25 to get a…

Am getting asked to pay £25 to get a loan from paysafe finance is this a legit company or not? Am asking if paysafe asks for £25 to get a loan the loan company is called paysafe finance.

June 17, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Paysafe is Fraudulent and needs to be Investigated

As a licensed private investigator and small business owner, I feel obligated to warn others about the disgusting, deceptive, and outright fraudulent practices of Paysafe.

I was intentionally misled by their representative into signing up for their services under false promises, only to have my business funds unjustly withheld with zero transparency or legitimate justification. I complied with every request, submitted every document, and received nothing but vague responses, stalling tactics, and complete silence when it came to releasing money that was rightfully mine.

Paysafe preys on small businesses, using misleading sales pitches to onboard customers and then turning around and freezing or stealing funds once transactions are processed. These are not isolated errors; they are systemic, deliberate actions aimed at controlling and confiscating merchant money under the guise of "compliance."

As a Licensed PI, I have personally contacted every executive at their residences and through personal channels to demand accountability. I’ve also filed formal complaints with the CFPB, FTC, and the Arizona Attorney General, and I will not stop until Paysafe is fully exposed for the fraud it is.

If you're a business owner considering Paysafe, RUN. There is nothing safe about this company. They are dishonest, unaccountable, and dangerous to work with. I will continue telling everyone I can, online and offline, to stay far away from Paysafe.

June 16, 2025
Unprompted review
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Reply from Paysafe

Thank you for your submission. Unfortunately, we were unable to locate a matching record based on the information provided. If you have additional details that could help us locate your file, please update the information and resubmit.

Thank you.

Rated 3 out of 5 stars

this is more of a suggestion than a…

this is more of a suggestion than a complaint, they should really add a way to transfer money from paysafe to other banks/sites, for example paypal, since not all online shops support paysafe

June 15, 2025
Unprompted review
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Reply from Paysafe

Thank you for your feedback it's greatly appreciated. Your suggestion has been shared with our management team.

Rated 1 out of 5 stars

Complete fraud, stole 2136€

Complete fraud, not legit service, I made an account and transfered 2136€ from skrill to it. They blocked account and hold my funds without any reason, they ignore my all mails and contact attemtps. avoid these dirty scammers..

June 13, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Account Closed Without Explanation – $1,580.45 USD Withheld

On 12/06/2025, my NETELLER account was closed without warning, and my balance of $1,580.45 USD was frozen. I was given no explanation or chance to withdraw my funds. I contacted Neteller with no reply and have since submitted complaints to the UK Financial Ombudsman, eConsumer.gov, ACCC, and AFCA. I am a dual resident of Australia and Vietnam. This is unacceptable behaviour from a financial service provider and I urge others to be cautious. I will continue to escalate this issue through all available legal and regulatory channels until my funds are returned.

June 12, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDwT

Rated 1 out of 5 stars

Worst experience ever

Paysafe keeps telling me to “contact Paysafe” “check the status on your ongoing case” for my refund.. umm how?
No one reply’s to me? I’ve got the same non English speaking call centre and then I get robot emails? I just asked someone in your call centre to put me through to his boss and he said “sorry we don’t have one” wanna know why? Because it’s an outbound call centre it’s not in Europe! They don’t even speak English! So again no help? AGAIN!

You never actually have anyone that can actually help me contact me? None ones helping the situation and I keep getting emails/messages on all my social media accounts (with 500k followers on IG and over 1 million followers on TikTok) from so many others who you’ve done this too as well

I will be leaving a trust pilot review everyday until you take me seriously and contact me properly and give my refund

And I will keep updating all my followers too

June 5, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns, but we have passed this information along to the relevant team. Apologies for any inconvenience caused.

Thank you.

Rated 1 out of 5 stars

No rules,they just take what they want…

No rules,they just take what they want from your acct. We spoke to a very persistent salesman of there's who called texted andbl emailed all day til we talked to him. He said no fees paid by us. All paid by customer. That they would send a sign saying cash customers save money by not paying fees. We never got sign. But we did get charged a $40 fee the first 3 months, plus fees they charged our customers. The 4th month thye took $145.01 as their fee. Just random. And when questioned, they said that was the monthly fee. Just emailed them to have in writing to cancel at end of June. Amd to not take another dime from us. But also to deposit all charges we make from customers to our acct. Will see how that plays out.

June 4, 2025
Unprompted review
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Reply from Paysafe

Thank you for your review. We have contacted you directly through Trustpilot to gather more information regarding your issue. We look forward in hearing from you.

Thank you,
Paysafe

Rated 1 out of 5 stars

DO NOT GO NEAR CaseRef15863373209

CaseRef15863373209
This company is a scam, I mistakenly had £100 deposited instead of a Monzo bank card by a WH Smith employee (who legitimise and endorse this company by having their machines inside shops)
I have spent a month trying to recover money with no response, they have no customer service just false printed promises saying we will get back to you in 3 days etc. I am going to suggest to my friends in Tv that this firm needs exposure as trustpilot reviews show this is happening on a global scale with companies and individuals having money frozen.

June 3, 2025
Unprompted review
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Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns, but we have passed this information along to the relevant team. Apologies for any inconvenience caused.

Rated 1 out of 5 stars

SCAM ARTISTS STILL CONTINUE TO BS ME!!!!!!

I have an ongoing issue with this company since May 14th, 2025 regarding my Merchant Credit Card processing Account(s) with this sorry excuse of a Company. I wasn't even aware that I had TWO accounts with them, and they were stealing MONEY from my Bank Account each and every month on BOTH these accounts since August 2024. I have ITEMISED proof of ALL the money this garbage company stole from me during this time. Customer Service on 5/31/2025 informs me that UPPER MANAGEMENT is reviewing my case. WTF???????? That just means bigger crooks higher up in the food chain. I want ALL my money back, you bottom-feeding thieves. I wish I had seen your godawful 1.2 Rating before I signed up with you! Almost a thousand negative reviews! And that's ONLY on Trustpilot! You guys are thieves and a disgrace to the Banking community and you all need to be locked up! I cannot believe you guys are still NOT in jail! YUP I will continue to blast you all over the Internet until you do me right and refund me ALL my money and not just some of it!!!!!!!!!!!

May 31, 2025
Unprompted review
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Reply from Paysafe

We tried calling you but received your voicemail, we left a voice message. We also sent you a direct email on or around May 4,2025 that gives a full break down of the fees that was refunded. On the merchant account that you utilized we reviewed your signed merchant agreement all fees charged are valid. If you feel you were charged any other fees by Paysafe please respond to our direct email with the requested documents for further review.

Thank you

Rated 1 out of 5 stars

Scammers

Scammers, rubbish customer service , took my money and now asking me millions of questions for refund

May 21, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Paysafe’s Skrill Platform Charged My Business Inactivity Fees While Blocking Access

One of Paysafe’s platforms — Skrill — has been charging my business, Flaunt7, €100/month in so-called “inactivity fees.” The irony? I wasn’t inactive. I was actively trying to access my funds, but Skrill misconfigured my payout name in a way that violates Indian banking rules, causing all withdrawal attempts to fail.

Indian banks require exact name matching for sole proprietorships, something other gateways like Razorpay, PayPal, and Cashfree handle correctly. Skrill does not. As a result, my bank rejected the payments — and then Skrill penalized me with fees for “inactivity” that they themselves caused.

Paysafe’s refusal to intervene or refund the charges shows a serious lack of compliance, accountability, and merchant support.

I am now escalating this to:

The Reserve Bank of India (RBI)

The UK Financial Ombudsman

The Indian Consumer Forum

If you are an Indian business or freelancer, be extremely careful before trusting Skrill or any part of the Paysafe Group. Their systems are not compatible with Indian payment regulations, and their customer support ignores legitimate technical issues.

May 19, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there,

We're sorry to hear that your experience hasn't been up to 5-star standards. Due to security concerns, we can't assist with account-related issues here. For any account information or questions, please visit the paysafecard support page: https://utm.io/uhDww.

Thank you.

Rated 1 out of 5 stars

This is bullshit I spent 20 dollars on…

This is bullshit I spent 20 dollars on this and it didn’t even work I basically spent 20 dollars on cardboard🤬

May 17, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

PAYSAFE BAD EXPERIENCE

UPDATE ON PAYSAFE !!! I DID RECEIVED MY MONEY BACK AFTER ONE MONTH AND 1000.EMAILS, 50 PHONE CALLS TO CUSTOMER SERVICE, POST THEM ON SOCIAL MEDIA AND ALL. THIS IS WHAT YOU ARE GOING THROUGH. IT WAS NOT HUGE AMMOUNT BUT IT WAS MY MONEY. SO I ADVICE EVERYONE TO KEEP GOING. DO WHAT YOU HAVE TO DO AND GET YOUR MONEY BACK ! OTHERWISE THIS COMPANY SHOULD NOT EXIST AND AUTHORITIES SHOULD TAKE ACTION OF THIS MATTER AND PAYSAFE AS WELL IF THEY ARE A TRUE COMPANY SHOULD TAKE ACTIONS OF THIS AND TREAT CUSTOMERS THE RIGHT WAY.

April 17, 2025
Unprompted review
Paysafe logo

Reply from Paysafe

We are pleased to hear that you received your money back. We are committed to improving our services. For further questions, please contact us through our support page. Apologies for any inconvenience caused.

Thank you.

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