The company input the address incorrectly, and our check still has not arrived after 10 days. I even paid for overnight shipping.
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I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.... See more
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
Cannot track payment. While sent and received icons are shown, it never shows received, only sent and deposited. Timing is critical for us. There was only one day leeway for payments to be received... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.7
Bad
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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The process is somewhat disjointed and…
The process is somewhat disjointed and I could not process it on my I-pat. I had to do it on my laptop. ???
April 10, 2022
Was charged an expedited delivery fee…
Was charged an expedited delivery fee when I didn’t ask for it and hadn’t in the past. When I asked them, all they said was we delivered it quickly.
April 9, 2022
your fees are not as published and…
your fees are not as published and inconsistent. I will avoid your service if at all possible.
April 9, 2022
Reply from Plastiq
Hi there, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
Every time I make a payment to any…
Every time I make a payment to any company it gets canceled.
DON'T USE PLASTIQ!
April 8, 2022
Reply from Plastiq
Hi there, our Account Services team determined the we were unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision, you can reach out directly to: accountservices@plastiq.com. Sincerely the Plastiq Support Team
It’s embarrassing this site cannot…
It’s embarrassing this site cannot accept capital one credit cards. Horrendous merchant that overcharges.
April 8, 2022
Reply from Plastiq
Hi James, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
I have only good things to say about…
I have only good things to say about Plastiq... The customer service is great.
April 7, 2022
You’ve always done great but this time…
You’ve always done great but this time I didnt get an email confirmation that my payment has been confirmed. Thx.
April 7, 2022
Excellent!!!
April 6, 2022
Makes it very easy to pay bills
April 6, 2022
The fact that your charges on payment…
The fact that your charges on payment are so high is ridiculous I wouldn’t recommend you to no one.
April 6, 2022
Reply from Plastiq
Hi Dylan, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
Doesn’t adhere to their own guidelines
Was told a purchase was accepted per the guidelines then plastiq declined it. Payment was due on the 1st no one got back to me then I was sent an email that I cant even use the card for 3-5 days waiting on a refund now payment will be late. Do not recommend.
April 3, 2022
Reply from Plastiq
Hi there, our Account Services team determined the we were unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision, you can reach out directly to: accountservices@plastiq.com. Sincerely the Plastiq Support Team
Plastiq fees to come down
April 3, 2022
Best Western Hotel Points
They're WONDERFUL!!! I get a lot of Best Western hotel points.
April 3, 2022
Watch for hidden fees. A little scammy.
Setting up was easy enough, but they hide extra fees for services you didn’t request. For example: My first transaction was ach. Plastiq defaulted to “expedited” and was charged an extra fee. Help in getting it back is non-existent. Poor customer service.
April 2, 2022
Reply from Plastiq
Hi Gregory,
Thank you for this feedback, all delivery dates are available on our calendar and expedited dates are highlighted with their added price. Apologies for any confusion.
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