The company input the address incorrectly, and our check still has not arrived after 10 days. I even paid for overnight shipping.
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I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.... See more
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
Cannot track payment. While sent and received icons are shown, it never shows received, only sent and deposited. Timing is critical for us. There was only one day leeway for payments to be received... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.7
Bad
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Reply from Plastiq
Hi Melika, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
It's good most times but the one time…
It's good most times but the one time it failed to credit my payroll deductions on time, because of which I lost the quarterly remittance privilege. I also feel the service charge is a bit steep.
March 30, 2022
Very good services
March 30, 2022
I will never use this service again
I will never use this service again. I will never recommend this website. I will write a million reviews to make sure no one has to deal with the long wait and unanswered emails of wiring thousands of money and can’t get a resolution !!!
March 29, 2022
Unprompted review
Reply from Plastiq
Hi there, we are sorry to hear about your experience. Our team has been trying to locate your enquiry in order to assist you, but has been unable to without any identifying information. Please contact us via Live Chat or send us your contact details to support@plastiq.com so that a team member can reach out and help resolve your issue. Sincerely the Plastiq Support Team
Very easy to use
Very happy with your services offered
Would have been more useful if accepted by more bank and card types.
March 29, 2022
Can't get in touch with customer…
Can't get in touch with customer service to see if I can pause a payment that's supposed to be delivered in a few days. Repeat NO WAY to get in touch with customer service. Worse than Zelle even!
March 28, 2022
Reply from Plastiq
Hi there, we are sorry to hear about your experience. Please contact us via Live Chat or send us your contact details to support@plastiq.com so that a team member can reach out and help resolve your issue. Sincerely the Plastiq Support Team
Great source for establishing value!
Love the website just having a little trouble navigating. Also have not been able to find actual sold comps that are used to establish the ARV. Very happy I joined.
March 27, 2022
What happened to sending a confirmation…
What happened to sending a confirmation email?? With the recent changes I was unsure that I had actually made the payment and then I never received a confirmation email. I do not like the recent changes.
March 27, 2022
Too many rules on how you can use the…
Too many rules on how you can use the platform. When I used plastiq years ago the credit cards could be used to pay everything, now it is very limited on how you can use the cards.
Also, the plastiq fee is too high. The fee used to be more reasonable so the rewards rate would cancel out the plastiq fee. I do like the concept and plastiq is helpful if you want to hold on to your liquid capital for various reasons but there is too many stipulations on how each credit card can be used especially if you have your own business.
March 24, 2022
Great service by Plastiq
Good, quality service done in a timely manner. Thanks Plastiq-
Randy Wall
March 24, 2022
does what it says
does what it says. there are fees i could avoid through paying thru my bank but i get points for using my cards. it's a good option to have at least. no issues after ish years
March 24, 2022
Tripled price overnight
Nice service, but they change rates with no warning. One day I pay a bill for 1% with my debit card, next day it costs 2.85%. Almost triple! How’s that for inflation.
March 24, 2022
Reply from Plastiq
Hi Thomas, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
The wire transfer process was simple…
The wire transfer process was simple and delivered the next day as promised. The communication and customer support were excellent.
March 21, 2022
Quite expensive if used long term
I use US cards often, and i dont understand why US cards cost more. Since I use Plastiq all the time, i think plastiq should give me a discount on that also for loyalty purpose
March 20, 2022
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