Preston Baker Reviews 824

We sold our house with Preston Baker in November, after previously being disappointed with Manning Stainton.

Andrew at Preston Baker was a breath of fresh air – proactive, strategic, and genuinely driven to get results. He ultimately secured a sale on our property where the other, more lacklustre agent had failed.

The team were also excellent after the offer was accepted, handling any issues fairly, efficiently, and with clear communication throughout.

I can’t recommend Preston Baker highly enough and have already recommended them to family and friends.

Simply excellant service on a property sale. Jayne Tomlinson (Doncaster) oversaw the process from start to finish which went very smoothly. She was thoroughly professional and responsive throughout - always available when needed either immediately or via a very prompt call back.

Andrew's service was exceptional - we have one viewing and sold our house to the first viewer, at a price we were happy with, and the process from there on in was managed brilliantly.

We had a great experience with Preston Baker from start to finish on the sale of our property on our onward purchase. Our estate agent, Rachel Lansdell, was fantastic throughout! She helped us achieve an above asking price outcome for our sale and was professional, friendly and communicative throughout the process, ever since the very first valuation right through to post-completion. We would highly recommend Rachel for anyone looking to sell their house in the Leeds area!

I recently purchased a property listed with Preston Baker, where Gemma Carter guided me through the initial viewing. Gemma provided exceptional support from that first day right up until I received the keys, keeping me consistently updated throughout the entire transaction. I am incredibly pleased with her professionalism and dedicated service.

Working with Gemma Duxbury at Preston Baker Leeds was an outstanding experience from start to finish. She was professional, responsive, knowledgeable, and genuinely cared about making the process as smooth and stress-free as possible. Her communication was excellent throughout, and she went above and beyond to make sure everything stayed on track. I always felt supported and well informed. I wouldn’t hesitate to recommend them to anyone looking for an estate agent who truly delivers exceptional service.

Preston Baker were amazing throughout the sale of my late Mum's property. Gemma was professional, efficient and competent. She dealt with any issues quickly and effectively. Within three weeks of the property being on the market, we received offers. Gemma has a wealth of experience and knowledge and advised on the best option. She was right. The sale went smoothly and Gemma was happy to nudge solicitors when all went quiet. We completed in less than three months.
I wouldn't hesitate to use this estate agent again and would highly recommend them.

After all the ups and downs of buying and selling, I honestly cannot thank Anna and Zoe at Preston Baker enough.

From start to finish they have been absolutely amazing — always there 24/7, keeping everyone in the loop, keeping things moving and somehow managing to keep everyone happy throughout such a stressful process.

They truly went above and beyond for us and genuinely made miracles happen. Not only did they sell our house, but they also helped us secure our dream home.

At times they felt like our estate agents, solicitors and therapists all rolled into one!

Thank you both so much for all your hard work, support, reassurance and dedication. We couldn’t have done it without you and will forever be grateful. Highly recommend Preston Baker, especially Anna and Zoe!

I would recommend Preston and baker to anyone and specifically Gemma Carter after having a not so good experience with other agents Gemma Carter was extremely personable, she was in constant contact throughout the process and was a real help so a special thank you to Gemma carter for helping me and my Mrs with our first house

A smooth and friendly experience! After booking my viewing with Archie, he gave me some helpful advice and sent me details of similar properties, helpful service with a smile

Our house move took over a year, thanks to 2 sets of committed buyers withdrawing for personal reasons. We chose Preston Baker at Oakwood, Leeds because of the single point of contact Gemma Duxbury, who formed a WhatsApp group with us. She was warm, supportive and approachable throughout especially when having to deliver 'bad news', which she always did via a phone call. We had little contact therefore with the office, but Gemma was always responsive when needed. Each of the three times that our house went on market, Gemma and the office had plenty of viewers lined up and we sold quite quickly on each occasion.

There were a couple of times during the process when we felt that little progress was being made and we had to be proactive ourselves, forming a relationship with our vendors and our buyers. However, the fact that we are finally in our last 'forever home' is largely due to Gemma holding our hands on our tortuous journey. We would recommend Preston Baker and, particularly, Gemma.

We had the absolute pleasure of dealing with Gemma Carter of the Oakwood Branch Leeds
From the valuation appointment when we first met Gemma, right through to completion Gemma was always present, professional and trustworthy, her experience and knowledge was very abundant and although as expected sometimes things don't go to plan when selling a house we could always rely on Gemma to help us and resolve any issues
Thank you Gemma Carter so much, our appreciation is valid!!
Lisa Osborne and Paul 🥰

We had a fantastic experience with Preston Baker from start to finish. After initially speaking with Rachel Lansdell, we were really impressed by how accommodating and flexible she was. She went out of her way to fit us into the viewing schedule around several other appointments we already had, which made the whole process so much easier.
At the viewing itself, we were greeted by Gemma Duxbury, whose positive energy was genuinely infectious. She was incredibly knowledgeable about both the property and the local area, and she took the time to address our concerns about the location - particularly whether it might feel too far from a high street or local amenities. Her insight and reassurance made a real difference.
We left the viewing feeling uplifted, well‑informed, and genuinely excited about the property. Thank you for such a warm, smooth, and enjoyable experience!

Awful company!!!

They DO NOT respect privacy laws. Once they have your details they will contact and hound you daily with calls, emails, text messages, even WHATSAPP!

They do not remove you from their lists.

Gemma Duxbury recently sold our Mums house. She found us a buyer quickly, and was always available to answer any questions that we had. We had various delays with the sale and Gemma kept us informed as things evolved. It was a difficult situation for us as our mother is very ill and we were selling on her behalf, and Gemma was very sensitive to this. She was polite, diligent and professional throughout the whole process.

Our agent was amazing, photos were great and the sale was relatively quick. When we were passed on to the after sales team there were lots of problems.

1 - Pushing wrong dates into the chain for completion without consulting the CONVEYANCERS first. This caused a homeowner to remove his tenant too early and his house stood empty for 3 months.
2 - Tried to get us to PAY the buyer at the bottom of the chain’s rent because they moved out of their rented property too quickly because they thought the sale was going to happen really quickly. See point 1.
3 - Didn’t really care about the move or the people involved in the chain. All they wanted was the thousands of pounds in fees when the move completed. This became apparent at Christmas when there was an attempt to make the move happen before the new year (to recognise the revenue).

Once our agent left - under suspicious circumstances - with no communication from Preston Baker to us, the whole thing just fell apart. Our home move never completed. After 2 years of selling and collapsing chains, we gave up.

We had a very positive experience with Preston Baker during our purchase in Leeds.

Shawn was responsive, professional and proactive throughout the process. Viewings were arranged quickly and flexibly, and communication was always clear and straightforward.

The transaction itself progressed smoothly from the agency side, and the handover of the property was handled efficiently. We particularly appreciated the reliability and willingness to assist when timings were tight.

A trustworthy and well-organised team, happy to recommend!

From the minute we viewed the property with Rachel, she has been informative and knowledgeable. Her communication has been brilliant and I was really pleased that when our offer was accepted, it is Rachel dealing with the sale. Already she has been firmly 'on it' which has helped ease my anxiety as a first time buyer! Would highly recommend on the basis of the service we have received so far!

Best cake around, had several and all have been absolutely delicious

Angela is the safest pair of hands you could put your sale into. She’s professional, friendly, insightful and really knows her onions. We had to accelerate our sale as we found our onward purchase sooner than expected. Angel was nothing but supportive, and turned the most unremarkable viewing into an asking price over. Challenges followed but she met each with dedication and determination. Her comms were flawless. Can’t recommend her enough 🙏🏻⭐️⭐️⭐️⭐️⭐️🙏🏻