Quickline Broadband UK Reviews 5,140

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,920 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and efficiency during installations. The installation process is frequently described as smooth, straightforward, and tidy, with engineers taking care to explain everything and ensure satisfaction before leaving. People appreciate the excellent customer service, quick response times, and the overall ease of switching to this provider. However, some customers experienced issues with service outages and a lack of communication regarding resolutions, leading to frustration. A few reviewers also reported difficulties with customer support, citing slow responses or conflicting information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Customers generally report positive experiences with the user experience, often highlighting the ease and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and friendly interactions from... See more

Website

Users describe positive interactions with the website, finding it easy to apply and sort things out online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Changing our Internet to Quickline has been really easy and straight forward. A few people have recommended to us so we decided to switch to them. Only just installed today so unsure how much faster i... See more

Company replied

Rated 5 out of 5 stars

The two installers, Liam Freear and Kyle Tell, were professional, friendly, courteous and polite. They explained where the equipment could be fitted, which resulted in a change of plan for us. (Just a... See more

Company replied

Rated 5 out of 5 stars

I switched to Quickline online a couple of weeks before the connection install, easy process with good email comms. Quickline arrived the next morning and laid the cable from the street to where the... See more

Company replied

Rated 5 out of 5 stars

From the prompt arrival through the excellent installation to the way that they checked that we were comfortable with using the kit before they left Dave B and Harrison could not have been better. The... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I have been a customer of Quickline for…

I have been a customer of Quickline for a month now and have nothing but good things to say about them. The speed is what you pay for and the customer service is excellent. I would have no hesitation in recommending Quickline. They are far better in every respect to my previous provider.

June 6, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Great Service

Great Service!
Efficient & professional.
Peter Watson did our installation and would highly recommended him and the whole Quickline process. It’s five stars from us.

June 5, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Great to hear 🌟 thanks for sharing your experience.
Team Q

Rated 5 out of 5 stars

Professional Installation

Dave B patient and professional when discussing installation options.
Attention to detail throughout.

June 5, 2026
Unprompted review
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Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Great to deal with

From start to finish, Tom the engineer is friendly and efficient. The broadband is very cost competitive as well. Great experience.

June 4, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Peter Watson put mine quickline today

Peter Watson put mine quickline today
He was respectful and helpful answering questions when asked and telling me what was happening and how things worked

June 4, 2026
Unprompted review
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Reply from Quickline Broadband UK

Thank you 😊 we really appreciate your review.
Team Q

Rated 5 out of 5 stars

Quickline Impressions A+++++

Great rapport, comfortable experience, knowledgeable without being overwhelming or technical, easily understood, incredible service breakdown, concise and direct, no hassles, highly recommend my installer Dan D and Kyle T

June 5, 2026
Unprompted review
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Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Outstanding service from Sam S at South…

Outstanding service from Sam S at South Cliff Holiday Park

Sam S has just installed our broadband at the caravan, and I can’t praise him highly enough. From start to finish, he was professional, friendly, knowledgeable, and incredibly helpful.

Nothing was too much trouble for him. He took the time to make sure everything was set up properly, answered all of our questions, and went above and beyond to ensure we were completely happy before he left.

It’s rare these days to come across someone who genuinely cares about providing excellent customer service, but Sam is exactly that person. He is a fantastic advertisement for the company and a real credit to the team.

Thank you, Sam, for making the whole process straightforward and stress-free. Highly recommended!

June 5, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Great to hear 🌟 thanks for sharing your experience.
Team Q

Rated 5 out of 5 stars

Very happy with personal service!

I inherited Boundless when I moved in and found it extremely good - this continued with the handover to Quickline, with someone available to talk, in the same county, when I had a question and when I arranged to move house. Very good!

June 5, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you 😊 we really appreciate your review.
Team Q

Rated 5 out of 5 stars

Owen B came due to our internet only…

Owen B came due to our internet only working 6 days after being fitted he did a thorough check found the fault and he repaired it.He was very pleasant and helpful can't thank him enough.

June 5, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Easy to apply and sort out online

Easy to apply and sort out online

Install was super, Nathan was really knowledgeable, friendly and lovely person.

Got me setup in no time! Thanks!

June 5, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Great initial experience with the sales…

Great initial experience with the sales rep (Mark)

We got a knock at the door by a salesman for quickline, they have just rolled out their fibre network in our area. I said to Mark that I wasn't interested as im holding out for openreach to finish their fibre rollout in the next few weeks- im with sky broadband current, so upgrading through sky seemed the obvious choice. Mark said thats absolutely fine, he never pushed the usual hard sale, he just left me a card with his number and said to call him if I change my mind.
Later that evening I looked at my current package with sky, I was shocked to see that I was paying £47 a month for broadband and a phone line (that i don't use). quickline was offering me a package that was 20 times faster and £17 a month cheaper.
The next day I called Mark using the number he left me, he was extremely helpful and sorted everything out for me. Mark is an asset the quickline. Hopefully the product is as good as the sign up process.
Karl
Roos, East Yorkshire

June 2, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Great to hear 🌟 thanks for sharing your experience.
Team Q

Rated 5 out of 5 stars

Installer NATHAN

Installer NATHAN. M was very polite and talked me through the whole process.
Internet is working great and the transfer went well

June 4, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you 😊 we really appreciate your review.
Team Q

Rated 5 out of 5 stars

Tom did his stuff!

Tom the engineer was on time. He explained the work he was to do and how long it would take. Questions about using the app and router were answered. Good stuff all around.

June 3, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Easy, Cheap, Fast!

From start to finish everything was very easy and now have much faster and cheaper internet. Shout out to Bobby too who done a great job on installation.

June 4, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

The engineer was on time

The engineer was on time , polite , considerate did an excellent job.Checked the speed over the house. Most importantly left the areas he worked in as he found them. 👍👍👍👍. Tom

June 2, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Great to hear 🌟 thanks for sharing your experience.
Team Q

Rated 5 out of 5 stars

Owen.B came to fit our new broadband

Owen.B came to fit our new broadband, he was really helpful and friendly and would go the extra mile to help you. Fab service, thank you

June 4, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you 😊 we really appreciate your review.
Team Q

Rated 5 out of 5 stars

Impressed

Was a lovely bloke that came was so easy going and was understanding

June 4, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you kindly 🙏 we’re grateful for your support.
Team Q

Rated 5 out of 5 stars

Everything went smoothly

Everything relating to the installation went smoothly and as planed.
Whilst doing the installation Nathan took his time to explained all. This was very helpful and much appreciated.
On completion, Nathan check everything to ensure we were up and running.
Excellent service.

June 2, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Really appreciate your review. Thanks for choosing us.

Team Q

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