Raisin Reviews 11,861

They dont respond to emails.I suggest before anyone opens an account, send them an email and see how long they take to reply. Will gives a very good indication how they will deal with problems when they occur.

If you see any positive review about this bank, its family or something. I regret ever putting my penny with these people. A real definition of a pain in the ass. They will frustrate you hopping that u give up and leave them ur money. So the bank I had linked closed my acc because my account was compromised. They told me to link another external account after my closed bank couldnt receive my money so they told me to provide another bank. Up to now I have not received my money It is almost a month. They will take u round and round as if u are a stranger just to link another bank. Horrible management.

The bank closed my account in error and could not redeposit the money. or that's what they said. I called no answer for one hour on hold. finally, they made me get several documents, travel across town and spend hours on phone and email to straighten out something they did in error- they made the process 100 x more difficult, and it seemed like they did not want to give me my money back. I would not bank with them ever ! they make every step-in the banking process was way more difficult and they made it almost impossible to get you money out. DO NOT BANK HERE

Horrible customer service. beyond horrible. They give you the runaround and make it difficult to do anything. They will tell you to do the same thing over and over. Adding a bank account for transferring funds is like rocket science to them they're so incompetent. I am about to close my account and move my money out of there because they suck big time. Not worth the extra 1% in interest to deal with their garbage customer service.

Update 02/10/2023

After additional iterations and my negative review on Trustpilot, the customer service found a solution to let me access the account. I have therefore adjusted my rating upwards.

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Original review:

Extremely bad customer service. I have been trying unsuccessfully for weeks to access my savings account and, while the customer service answers rather quickly my emails, they never provide a solution and in the last emails they just started to repeat that the log-in attempts are recorded as successful on their side. A pity that the mobile application (as well as the website from desktop) does not agree and keeps recording an error on my side, preventing me from logging in. This is very unprofessional and a shame.

Experiencia totalmente constructiva , efectiva y recomendable

Straight forward.
I needed to wait a few days with the registration process to complete.
All is good so far.

No one answers the phone, emails take days. I have called the FDIC and asked if these accounts are insured and they told me to be safe go with a real bank.

Great platform to deposit money through various banks in Europe.

This is the worst institution I have to deal with. Their customer service is confused, useless. No one return your calls or the support zenDesk. I have been trying to access my savings account since Aug 28th. I asked to change the account linked to raisin. I sent all the documents requested many times. No one responds the chat, updates anything. If I had an emergency, I wouldn’t be able to access my money. I just called again. Another 1h call, and no resolution. Do yourself a favor, and go to an institution that provides you with assistance.

Only one point of sense: please make visual on the dashboard screen the status of the Raisin account ikzelf.

I completed an application for a CD, which of course included my having shared a lot of confidential information. At the end of the application, repeatedly, Raisin denied my application because, as the online app said, they could not confirm my identity. I was instructed to call to clear this up. But no one ever answers, and instead you're directed to request a call-back. Since I'm a teacher and don't pick up my phone during school hours, I asked by email for another way to confirm my identity, but Raisin claims to not be able to confirm identities unless they call you back. So now I ask by email for Raisin to delete my application and any of my personal information. Do you think they responded?

No problems at all. Easy transfers in and out, though it takes a few days. Made for those who want simplicity with high yields.
That said, the web and app interfaces are very bare bones. But not hard to find the info you want.
The one support call I made was to change email address. Was done easily, but I wish they wouldn't use email addresses as user names. Not secure to my thinking.

Opening the account is easy but when I checked reviews on trustpilot I decided to steer clear I'd rather suffer low interest rates ,they seem to treat Irish customers with contempt ,with no replies to reviews but in the UK at least they answer all reviews mostly with feeble excuses but at least they acknowledge.

Customer service number just hangs up. Very slow to respond to emails. Would not accept proof of address. Takes forever to sort anything out. The video sign up staff were very abrupt and just hang up before you can ask any questions. Raisin do not care about there customers.

When it works, it is fine, but when something goes wrong the company has no systems in place to support its customers. I went through the identification procedure conducted by IDNOW (the service provider of WeltSparen), and they assured me that everything was fine, but suddenly I get an email from Weltsparen customer service saying that the bank where I intended to deposit my money does not accept my ID picture (taken by IDNOW) because it is a bit blurry. I was told that sending a copy of my ID is not possible and that I must go through yet another identification procedure. I am not happy to waste 20 min, but I can live with this. The problem is that my account verification link does not work anymore and the customer service is simply clueless and cannot offer any solution. They tell me that they do not have technical support to forward me to! How is this possible??? It has now been a week, two calls to customer service, two emails, and they still can't get their act together. They recommended that I download their app and start the verification procedure from there. Guess what? It doesn't work from there either! Then they tell you to get yourself identified at a post office, but this is only possible in Germany and I am based in Austria. I guess I have to go for a lower interest rate but a service provider who understands how to treat its customers.

Update a year later - still one star, because customer service is still unbelievably bad. Last year they couldn't find a way (did they really try?) to actually fix their identification workflow in coordination with IDNOW, so they simply said that my documents were suddenly legible and they could open an account for me. They have aggressively asked me to correct my original one-star rating. I replied that I would consider doing so if they reimbursed me, at least partially, for the lost interest for 1 month. I suggested that they pay me an opening account bonus of EUR 100 instead of EUR 50 (the lost interest was substantially more!), and I got an answer that this decision needed to be approved by "top management" - which they never did. How about this top management, and in particular Mr. Andreas Wiethölter who is in charge of customer service, takes a hard look at themselves and asks how can they earn their (rather high I am sure) salaries if the customer service is so poor and doesn't improve?

Short update: trying to re-invest my money. The site shows numerous offers, I answer KYC questions and then get an error message time and again. Extremely frustrating! This has been going on for weeks. So one star stays since I can't give zero.

I have just made a fairly sizeable deposit with Raisin.
I had worries about the fact that they neither have a premises in Ireland or a phone number.
So I rang the Central Bank (who regulates them)
They assured me that they were happy to approve Raisin as a bank in Ireland even if they have neither phone nor office in the country. Your savings are guaranteed up to €100,000 by the ECB.

Tried to set up joint account online with my wife. Sent in the application. Both received confirmation emails for account logins and to click link to finish enrollment. Done, click, "Verification Failure" call customer service. **Advice don't wait on hold use the callback feature.**

Customer service reset the application, said it happens but should go through. Nope-verification failure. Customer service said they aren't able to tell why it is failing, reset again and again said it should go through. Nope-verification failure. Decided to wait a few weeks before trying again.

Called back. Customer service rep- Since verification failed 3 times I can't help you. Okay, who do I talk too? NO ONE, verification failed 3 times so the application can't be reset again and you cannot start the application process over. Wait, what? So there is no one in the entire company I can talk to to help me get verified to open an account? NO. There is no one I send a copy of my license, a void check and a bank statement to so they can verify me like other banks do? NO, NO ONE, we only do online verification. So what you're saying is I'm banned for life because your system doesn't work? NO you're not banned. Okay so how do I open an account? YOU CANNOT OPEN AN ACCOUNT because you failed verification 3 times. So I'm banned? NO but I can't reset the application and you can't re-apply. I would like to talk to a supervisor.

Manager- So I talked to the Rep and I understand you failed the verification process 3 times, is that right? Yes. THERE IS NOTHING I can do to help you. So who can help me? NO ONE. So I'm banned for life because your system doesn't work? NO you're not banned for life because at some point, some time in the future, the company may add or change the verification process and you can re-apply. What? When is that going to happen? I DON'T know if it will happen or not but it could so you're not banned for life. So you're telling me there is not one single person in the entire company that I can talk with to resolve this and open an account? NO NO ONE. Can you give me contact information for your coroporate office? NO we only give the customer service phone number and email to customers.

The rates are top notch but if my experience is any indication of how the rest of the company is run, I'd be very cautious using them.

BBB complaint filed. Hopefully I can get someone from Corporate to look in to the issue (as others have had the same "verification" issue) and call me back.

Raisin.com offers very good rates. Creating my account and depositing the money went pretty well.
The problem arose when I wanted to make another deposit from a 2nd account. You are limited to a single linked account, and changing it is more painful than a root canal (and takes days).
You are also limited to $10,000 daily withdrawals. So if this is your emergency cash fund, you'd better not have an emergency costing more than $10,000.
Their phone customer service is nearly non-existent; after 20 minutes of listening to their horrible "hold" muzak, I hung up (which I suppose was their intent all along).
Their e-mail customer service is equally frustrating. It took more than a day for them to send me a boilerplate message, and their instructions didn't work.
It's not that hard to find other investments with nearly identical interest rates. Do yourself a big favor -- do NOT send your money to raisin.com.