REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

A fantastic first purchase-Love my Birkin!

I was a bit nervous spending so much on a Hermes bag for my first purchase from ReDeluxe but I'm so glad I did it! Item came very quickly, was exactly as described (authentic, exact condition specified) and I even got a little coupon code from Hunter for my first purchase. I'm currently looking at their website and Instagram all the time in search of my next bag. Highly, highly recommend! I know I'll be back!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

🌟Trustworthy 🌟

Georgia & the REDELUXE team deliver on promises. Exceptional quality, fast delivery and a truly beautiful presentation. The entire process is transparent, communication is excellent. Seamless transactions as both a buyer and seller. Unbeatable experience and REDELUXE is my number 1 go-to in the US for 🍊 Obrigada, adorei minha boisa!

January 4, 2026
Unprompted review
Rated 4 out of 5 stars

Advent calendar

I purchased the advent calendar on launch day. The good items were Really good and useful, but the bad ones were unpleasant. I hope that next year those less enjoyable items will be replaced with better selections to further improve the overall offering.
What really stood out to me was their amazing customer service—they consistently go above and beyond to ensure customers are happy with their purchases. I also love that this is a family-owned local business, always willing to help and dedicated to giving their best. Supporting them feels great

November 27, 2025
Unprompted review
Rated 3 out of 5 stars

Underwhelming! Disappointing!

The packaging was beautiful on the calendars however the gifts were lackluster and cheap! The quick promotions that expired quickly and were small were insulting. I was very disappointed with these items (especially since they were purchased as gifts!)

December 26, 2025
Unprompted review
REDELUXE | Luxury Pre Owned Designer Handbags logo

Reply from REDELUXE | Luxury Pre Owned Designer Handbags

Hi Mardell! I sent 3 follow up emails but haven’t heard back (perhaps it got caught in spam). I wanted to follow up one more time as perhaps you weren’t happy with my solution of refunding and issuing some gift cards. If so, I’d really like to hear from you how we could turn this 3 star experience into a 4 or hopefully even 5 star experience for you? Please let me know how we can make this right.

Look forward to hearing from you.

Rated 5 out of 5 stars

Best Handbag Reseller

I have bought several bags from Redeluxe. The quality of their bags and prices are amazing. Each bag came in lovely packaging. Customer service is unmatched. Best reseller to purchase from.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with my first…

Absolutely in love with my first Mother’s Day gift — a stunning Celine bag! Redeluxe made the experience so special: the packaging was flawless, the bag arrived in perfect condition, and I felt like a queen opening it.

This was my first purchase, but definitely not my last — can’t wait for more! 💖 Highly recommend!

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Redeluxe - The ultimate experience!

Redeluxe gave me an excellent customer service. Hunter personally reached out to assist me and this made me feel valued as a customer. This is my 4th bag from Redeluxe and surely not my last. I highly recommend Redeluxe for your luxury pre-loved purchases!!! X

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love this bag

Absolutely love this bag! It was exactly as described and shown in the photos. Customer service was stellar. The personal email thanking me for my purchase was a stand out winner as well.
I would definitely purchase from Redeluxe again with no hesitation. Thank you for going above and beyond. Very refreshing in today’s world.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I had such a great experience…

I had such a great experience purchasing from this store , the bag was even better in person condition was pristine ! Even though it said it had minor scratches, but I didn’t find any flaws it was literally brand new ! Will definitely be purchasing more !

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

A DREAM COME TRUE!

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days in other companies-online and/or store(s) for luxury goods. Hunter has gone above & beyond for the entire process. I highly recommend Redeluxe to make your luxury dreams come true! Tysm w/all my heart! PS Redeluxe packaging is beyond elegant & memorable/shipping is lightening speed too! I’m SO grateful.. I’m so filled w/emotion! Ty Georgia & Hunter…MUCH SUCCESS ALWAYS, GOD BLESS!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my…

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient, attentive, and on top of every detail, helping me secure not one but two pristine Hermès bags. And Georgia? She makes you fall in love with every piece she reveals—her curation is next-level. Every bag arrived in unbelievable condition with Impeccable packaging. The customer service is truly best-in-class. Honestly, skip the big-name consignment companies—you won’t get this kind of service there. You simply can’t go wrong with REDELUXE.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Always a perfect experience

This was my third order from Georgia and Hunter at Redeluxe — and once again, they were absolutely amazing! 🩷
Their service is always professional, quick, and super friendly, and they truly go above and beyond every single time.
My bag arrived beautifully packaged, in perfect condition, and so fast — just like always!
I really appreciate their honesty, kindness, and outstanding customer care.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

This was my fourth purchase from…

This was my fourth purchase from Redeluxe. It just shows how much trust and value I have in the company to purchase four times. They are always available 24/7, literally speaking even on Sundays, I still get a response. Their customer service is top notch as with their luxury items. Their grading system on their prelove items is pretty high so you can rest assured their products are high quality. Thank you Redeluxe for a wonderful experience!!!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I love my new Chanel 18S mini square…

I love my new Chanel 18S mini square evening bag! This girl has wow factor. She's absolutely gorgeous, like an emerald jewel. Thank you, Georgia, for the beautiful handbag and the outstanding service! You can't beat either anywhere!!!

Teri 🥰

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

This was my 3rd Chanel purse fr…

This was my 3rd Chanel purse fr Redeluxe. The quality of bags that they carry is topnotch. And nothing beats Redeluxe customer service. I will be back for more.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive!

I just opened my Gold Reissue WOC! Oh my! It’s gorgeous! I have to say I was skeptical about ordering from REDELUXE because I have never ordered from anyone but FashionPhile, or purchased directly from the Chanel Boutique. I am SO impressed. It’s perfect as far as I am concerned. I will never be concerned about the “Excellent” rating REDELUX gives items. I hope to buy from REDELUX again. By the way, the box was packaged so well I didn’t think I was going to be able to get into it!!!!! LOL!!! Thank you so much for your quality standards, it’s so rare!

October 8, 2025
Unprompted review

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