REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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Rated 5 out of 5 stars

Thank you so much Georgia

Thank you so much Georgia! From the overnight delivery to the beautiful wrapping and presentation for Mother’s Day you definitely went above and beyond to make this purchase so special! The bag looks practically new to me and I’m in love with it!!! Will purchase again from you in the future!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Best luxury reseller HANDS DOWN!

I’ve been a loyal Redeluxe customer for years and have purchased several bags from them. NEVER a disappointment! The quality is consistently excellent, the customer service is truly phenomenal, and their inventory is always on point. They have the best selection of bags, hands down. Payment plans are available (which is a huge plus), and the prices are honestly hard to believe for what you’re getting. Redeluxe is my go-to EVERY. SINGLE. TIME. Highly recommend!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with personable experience at Redeluxe

I do business in an old school manner; face-to-face, small/local business, people I know and trust. I had been seeing Georgia's videos and something about her made me think "this does not seem like a scam company." Many reasons why, but I will say quirky and sweet, which I can relate to. I had a BAD experience trying to buy a "looks like" bag from a company in China, so I was wary about online sales. I found out that Redeluxe is in Texas and that I could call them. Hunter picked up right away and I believe I rambled on to him for a good while. He was so nice and helpful. By the end of our conversation, I felt like I knew them a bit. I felt that I could trust in taking that leap and buying a bag that I have been dreaming of for a long time. I knew what size, hardware and leather(s) that I wanted. When Georgia made a video of a green 35 Birkin in one of my preferred leathers, it was like a little sign. I text back and forth with them and they sent me some photos in addition to what was on the website. I especially liked that I could ask a few questions and Hunter was literally holding the exact bag and telling me details about it. I bought it and they made sure it got to me in NC via DHL company in just few days. (I had a great experience with DHL, too). I received my bag and buckled her into my patrol car for her first day of work the following morning! I have even named the bag; Cheval de Guerre, which means Horse of War. I picked this name for many reasons. It is made of Ardennes leather and that region of France was the site of major battles in both World Wars. The Battle of the Bulge, December 1944 (20 degrees Fahrenheit) took place there. They used war horses to fight. Ardennes horses are known for their strength and resilience. I used to be a barn manager and horse trainer and I love horses. And as a city cop, and Army combat veteran, I realize the impacts and strains of war. Also, I have been through some personal "wars" and my determination and (especially) God has carried me through it all.
So, I am very glad that I "met" and took a chance on Georgia and Hunter's company, Redeluxe. I am very happy with my bag and it was represented accurately by them. It is vintage, but in very nice condition. I know I will enjoy it for many years.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible experience

Incredible experience! My bag is absolutely stunning, and it shipped and delivered so quickly. The bag came beautifully packaged! Will definitely be a repeat customer!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Redeluxe are doing it right

Redeluxe are doing it right! Everything about the experience felt luxurious and I felt secure about selling AND purchasing their bags. I think their selection is truly unique and would buy from them again.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, excellent description of the products, so you know the exact condition of the item you’re purchasing. A personalized service that makes you feel special. Xx

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience again with Redeluxe ❤️

My second experience with Redeluxe was an excellent one. They have fulfilled all my requests and the bag arrived very quickly. My second purchase was a Lady Dior Medium în black. The bag is perfect...I love it.
I can't wait to buy another one from Redeluxe. ❤️

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

I 100% recommend Redeluxe

I 100% recommend Redeluxe. Professional, fast shipping, beautifully packaged and great value. Their online selection and quality of bags supersedes any of their competitors. I will be a return customer.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

You are simply fantastic!!!

I just received the bag( very quickly)
I want to say a huge thank you. I still can't believe that there are such honest people (correspondence and answers to questions and assistance) It's a rarity. The bag is in perfect condition. It's my first Chanel bag. Tears in my eyes. A dream come true. THANK YOU♥️

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow. Just the best reseller out there - Georgia, Hunter and team absolutely wonderful.So amazingly responsive and friendly and quick! Buying/selling process just effortless and a great experience every time. Having received my 4th bag from Redeluxe, and perfection again. Advice and shipping is excellent
Love them!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Georgia and Hunter are wonderful

Georgia and Hunter are wonderful. They will answer questions and go out of their way to make everything perfect. The product is A+ and the items arrived packaged like they came straight from the boutique. Don’t hesitate to work with them!

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

REDELUXE is AMAZING!

REDELUXE is amazing. I actually sold an item and have also bought from them and both experiences were amazing. The item i purchased was basically in perfect condition. I would definitely be making future purchases from them. Shipping was also quick!

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time purchasing a…

This was my first time purchasing a beautiful bag from Redelux. I can’t believe how quickly my bag was shipped and it arrived so fast, beautifully packed with a lovely note today! I had emailed some queries and Redelux responded swiftly with all the information I asked for. My kelly bag was even better in reality and I am delighted with the customer service. I will definitely purchase from Redelux again. I couldn’t be happier!

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Super 5 stars service from Georgia

Super 5 stars service from Georgia, my bag was shipped next day to the uk and I got it within 5 days from order date including weekend. The wrapping was beautiful and her private message made me feel special.
I would say this is better than buying from Chanel for sure.
My Chanel bag was better than what I expected.
Looking forward to more purchases.
Big thanks to Reduluxe

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Birkin

Birkin as described. It arrived fast and beautifully wrapped with a hand written note! I’ve ordered twice and happy each time.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

The most fabulous selection of bags and incredible service

The most fabulous experience with RedeLuxe!!
Obsessed with their website and Instagram, they select the most beautiful bags and showcase them better than ANY other well known preloved website. Also, they are so easy to contact. I have purchased a stunning Vintage Chanel Medium CF in Navy & a 19s iridescent pink WOC recently, both times I asked to see close ups on Instagram DM and they replied swiftly and were so helpful! I am from the UK so had questions about shipping which again they answered so helpfully. Both occasions I received my bag after 2 days of ordering which is amazing!!!!✨💫✨

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Tier Experience

From the amazing customer service with great pricing to the fast shipping and unforgettable unboxing experience. Georgia has surpassed the bar for quality luxury unboxing and is truly redefining the luxury preloved experience. Purchasing from boutiques is nice but purchasing from Redeluxe is truly top-tier. CONTINUED SUCCESS and I will continue to be a repeat customer.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t wait to wear this bag

Once again I have chosen Redeluxe and did a great job. This is my first Hermès. The color is very bright and beautiful. I can’t wait for the next spring and summer.

January 12, 2025
Unprompted review

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