ReglazeGlassesDirect Reviews 7

TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

7 reviews

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Rated 5 out of 5 stars

I have used this company many times…

I have used this company many times over several years and always had excellent and prompt service.
I have had varifocals, reading glasses and polarised sun glasses done.
Normally it takes no longer than a week to get the reglazed frames back.
If I have had a query I have always had helpful and cheerful response on the phone.
This last time they repaired a pair of broken sun glasses and they came back as new.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Getting my lenses made was such an easy…

Getting my lenses made was such an easy and seamless process! Everything was done online – I just sent through my script and was guided step-by-step through what to do next. I couriered my frames, and about 3 weeks later, I had brand new glasses delivered back to me. So convenient, professional, and hassle-free. I’ll definitely be ordering another pair ASAP! Highly recommend. 👓✨

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the service and…

Very disappointed with the service and costumer service.
It took so long and did not take longer because I was chasing all the time. If I didn’t contact them to ask for my glasses I think they would still there. One month to reglaze glasses when paid for fast service. I sent emails and nothing back. When they replied was the most rude answers back.
There are competitors with much better service and not more expensive.
Surely I will not use this company anymore.

March 31, 2025
Unprompted review
Rated 4 out of 5 stars

Hooray!! Finally a NZ based optician that works!

Hooray!!! An online glasses optician reglazer actually in New Zealand - AND actually able to produce the results. One star down - quoted 2 day turn around but it took nearer 2 weeks but super responsive when I contacted them. Not so bad really compared Optically took 4 months (lab in Australia) and then did a rubbish job. Will use Reglaze again (especially as they cheaper than specsavers by a far chunk!)

November 25, 2022
Unprompted review

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