If I could give this service negative stars I would. Absolutely the most ridiculous and cumbersome process, and they actually charge you to tour their homes. This has got to be illegal. As a longtim... See more
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See what reviewers are saying
Easy to use app and no issues getting into any of the homes. Able to view houses immediately.
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... See more
Company replied
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... See more
Company replied
Company details
Written by the company
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Contact info
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, United States
- (888) 340-6340
- support@rently.com
- www.rently.com
3.5
Average
119 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rently
Love to hear that your experience was easy breezy 😎! Thanks for the ⭐️⭐️⭐️⭐️⭐️ review!!!
I'm person that like knowledgeable…
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw the property and the website. He was my reason for deciding to go with Legend Homes in Splendora. I also would like to thank Carla for her profisoncity with the website and made it possible for me to go even further with my search please keep up the good work.And thank you very much.
June 4, 2025
Unprompted review
Reply from Rently
We're glad you have a good experieince and found an awesome place to live. Thanks for the 5 🌟 review!!!
It was quick. I didn't have to wait on anyone
It was quick. I didn't have to wait on anyone to let me view the property. Beautiful home and the price is very affordable
May 16, 2025
Unprompted review
Reply from Rently
We are so glad you had a great experience Scott! Thank you for your 5 star review!
Saw 7 Homes in one day
Saw 7 Homes in one day. All simple directions to the location and entering. Made our search a breeze.
May 4, 2025
Unprompted review
Reply from Rently
7 homes in one day! Wow! You really made the most of your self guided touring experience! Thank you for the 5 star review! ⭐️
Is a scam!!
Is a scam!!! We live in Jacksonville and we were considering moving to Tampa so we were viewing properties locally during the week and Tampa on the weekend. Every week the account was "paused". We're a multi year tenant with one of the national wall street hedge fund slumlords. It was considered suspicious that we were considering moving. Yet these companies and rently operate everywhere pricing people into homelessness. The hypocrisy of these criminal enterpriseses to consider anything suspicious is laughable. Just be careful because they take your money then block your account! REPLYING to their statement. This is a scam, when you're offered a service for a fee and the service is not provided. I paid the entire fee so I should be able to look at homes in the entire network. If I want to fly from coast to coast daily to view homes for my amusement, it doesn't violate the policy. There are no scam concerns because they have my DL bank card and scan my face at every property. Scammers simply lift the pics from zillow and put them on Craigslist. If you want to limit the experience then say you are paying for views in x city ONLY
April 4, 2025
Unprompted review
Reply from Rently
Hello, and thank you for sharing your feedback. Respectfully, Rently is not a scam and does not manage any properties or pricing of rentals. Our company is responsible for facilitating secure self guided tours in partnership with many property managers across the country.
While Rently requires an initial security verification to authorize users for self tours, there may be additional measures that help us provide ongoing security to ensure property managers feel safe allowing these self guided tours.
Unfortunately we were unable to locate any details related to your account, but we would be happy to take a look and see if there were any other specific issues affecting your ability to tour.
Please feel free to contact us anytime via email at support@rently.com, or phone at 888-340-6340.
I loved my experience and loved the…
I loved my experience and loved the home I toured. Applying today! ❤️
April 4, 2025
Unprompted review
Reply from Rently
Hello Stuart! Thank you so much for sharing your experience! We're so glad your tour went well! Thank you for using Rently!
This company is a scam
This company is a scam. They take your money to view homes and then refuse to let you view homes. They use to be a great company. Easy viewing, no hassle. Now AFTER you pay, when you want to view a home, they give you an identity quiz with questions that do not even pertain to you. Then they pull up your credit score and will tell you that you can not look at a house.
We will never rent from a company that uses rently.
March 29, 2025
Unprompted review
Reply from Rently
Thank you for your feedback. Rently partners with property managers to enable secure property showings. The requirements for viewing a home, including any additional identity verification or credit checks, are typically set by the individual property management company, not Rently. These are their specific criteria for allowing access to their properties.
If you are experiencing difficulties viewing a property due to these requirements, we recommend contacting the property manager directly for more information. You may also find alternative viewing options with different property management companies on the Rently platform.
For further clarification on Rently's role and how we work with property managers, please contact us at support@rently.com or 888-340-6340.
Went to house twice couldn't get smart…
Went to house twice couldn't get smart lock didn't work call customer service they have call me back
this looks and feel like a scam what happen to real people and even if we get the home how i no they cant
get in it
March 15, 2025
Unprompted review
Reply from Rently
Dear Ernest,
We apologize for the smart lock malfunction and delayed callback. We understand your concern. Rently provides the software and facilitates tours, including remote troubleshooting for smart locks. When a lock has physical hardware issues, like the one you experienced, the property manager is responsible for repairs and access.
As we don't have your tour details, please send us the property address and time of your attempted showing to support@rently.com or (888)340-6340. We will then follow up with the property manager on your behalf. We can assist with software or account issues, but physical lock problems require the property manager's attention.
We understand this experience was frustrating, and we're working to improve communication between Rently, property managers, and users.
Sincerely,
The Rently Team
Love being able to self-view…
Love being able to self-view properties. One smart lock did not work at all. One lock box was very difficult to use. Keys were not working well. Otherwise, it was great.
March 16, 2025
Unprompted review
Reply from Rently
Thank you for your 4-star review! We're glad you enjoyed the self-viewing feature. We apologize for the issues with the smart lock, lockbox, and keys. If you experience this in the future, feel free to report these to us at support@rently.com or call us (888)340-6340. This helps us inform property managers about the touring experience. We appreciate your feedback and hope to provide a smoother experience next time.
Customer support was very helpful when…
Customer support was very helpful when we had issues with the lock
March 2, 2025
Unprompted review
Reply from Rently
Thank you for the feedback! We are so happy to hear that you had a great experience from our team helping with your lock. If you ever need help with anything else, don't hesitate to reach out!
The efficiency when I arrived at the…
The efficiency when I arrived at the property and was unable to get in…how pleasant and patient the representative was with me.
February 22, 2025
Unprompted review
Reply from Rently
We appreciate your 5 star review! 🌟
Asks for WAY too much personal info + paywall
Asks for WAY too much personal info. You don’t need my dl. Also, for anyone that looks at this. There is a paywall, don’t waste your time on this scam.
February 11, 2025
Unprompted review
Reply from Rently
In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent. Additionally, our thorough identity verification process provides top tier renter and owner safety/security.
Despite the above benefits, we recognize some Renters may prefer agent led touring without verifying their identity. Fortunately, numerous properties offer agent led touring free of charge!
We appreciate your understanding of our intended business model.
I really Love it
February 8, 2025
Unprompted review
Reply from Rently
We appreciate your 5 star review! 🌟
I love the convenience
January 27, 2025
Unprompted review
Reply from Rently
Thanks for your 5 star review! 🌟
No problems here…
We had no hiccups getting into the 3 homes we toured.
January 19, 2025
Unprompted review
Reply from Rently
Thanks for your 5 star review! 🌟
I was supposed to be able to look at I…
I was supposed to be able to look at I could not find the lock box. Waste of my time other than that everything’s good.
January 18, 2025
Unprompted review
Reply from Rently
We appreciate the feedback. Please note, Rently does not serve as the owner/operator of a property, therefore, we do not place the lockbox. Rather, Rently is the conduit by which owners/operators may advertise their homes and leverage self guided touring solutions (including lockboxes). If there is a specific address you're referring to, please share via hello@rently.com and we will pass this feedback along to the owner/operator.
What a horrible app
What a horrible app. You have to give way too much personal information. The app is glitchy. It took about 15 minutes of refreshing and resetting the app to get it to work. The sales individual from the building even said it doesn't work very well. Lost connection during the tour so couldn't even finish the tour. If another building asks me to use this app I would just walk out.
January 5, 2025
Unprompted review
Reply from Rently
We are sorry to hear of the frustrating experience. Your feedback has been reviewed and shared with our Development team.
Please note, personal information about visitors to our Website and users of our Services is collected or stored only when knowingly and voluntarily submitted. For further details on Rently's Privacy Policy, please visit https://use.rently.com/privacy-policy/.
Should you need additional support, please contact hello@rently.com.
Reply from Rently
We appreciate your 5 star review! 🌟
You should advise that the app works…
You should advise that the app works better
December 30, 2024
Unprompted review
Reply from Rently
We appreciate the feedback. If there are specific examples in which our app could have worked better, please share via hello@rently.com.
Do not recommend
Do not recommend. Unprofessional, sloppy, poorly documented. Find a different provider. Paid for the service AND bought the special Rently lock because you can’t use any but theirs, and weeks later self-showing is still not available for my property.
December 27, 2024
Unprompted review
Reply from Rently
We are incredibly sorry to hear Rently's offerings did not meet your needs. Your Client Success Manager (CSM) has reached out to discuss a pathway forward. Should you wish to consider alternative options to a Rently lockbox, we encourage you to discuss Rently's "Bring Your Own Box" offering with your CSM.
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