If I could give this service negative stars I would. Absolutely the most ridiculous and cumbersome process, and they actually charge you to tour their homes. This has got to be illegal. As a longtim... See more
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See what reviewers are saying
Easy to use app and no issues getting into any of the homes. Able to view houses immediately.
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... See more
Company replied
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... See more
Company replied
Company details
Written by the company
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Contact info
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, United States
- (888) 340-6340
- support@rently.com
- www.rently.com
3.5
Average
119 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rently provides a user friendly…
Rently provides a user friendly interface as well as accessibility.
July 31, 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review! 🌟
Your home was very nice inside and clean and looked like a house to call your own
Your home was very nice inside and out very spacious clean and looks like the home I want to rent I am impressed
July 29, 2024
Unprompted review
Reply from Rently
Thanks for your 5 star review! 🌟
Scam of the century
Scam of the century! No one should have to pay to view homes! Especially self guided. I have reported to BBB. Do not trust! They require personal information and do not explain you have to PAY to view.
What has this world come to????
Very disappointed
July 11, 2024
Unprompted review
Reply from Rently
In order to provide ongoing feature & security updates for the prospective renter, the Rently Tours app does charge a small fee similar to other apps. Property owners who utilize Rently's software pay a fee as well. We assure you all personal information requested is utilized to better support the renter experience and stored securely. Should you need additional assistance to solve a specific issue, please contact hello@rently.com.
Reply from Rently
Thanks for your feedback. We are sorry to hear of the trouble.
For additional assistance please contact hello@rently.com.
Reply from Rently
Thanks for your 5 star review!
I like the safety check
Some great property just haven’t find my match yet
July 4, 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review! Happy house hunting!
Reply from Rently
Thanks for your feedback. We are sorry to hear of the trouble.
For additional assistance please contact hello@rently.com.
It's easy... Well... not so much.
It looks easy but it's not.
I wanted to view a property. The management company linked me to Rently. I typed in my phone number. I was already registered. But my password didn't work. I had to reset it. That involved e-mail, clicking links and verifying a text message.
After that, I could log in which required more verification. After that, I get to yet another page of verification requirements. Didn't I already have an account? Why do I have to verify again? The "easy steps" are three annoying, very personal verification components, such as photo ID.
I gave up for now. I don't feel like there was anything easy about this experience. Plus, I don't know how much I can trust this company with very sensitive information.
June 20, 2024
Unprompted review
Reply from Rently
Your review has been received.
Rently is committed to a safe and secure experience, for both the Renter and property owner. Part of the safety and security process entails account verification utilizing personal info. We appreciate your understanding! To learn more, please visit: https://use.rently.com/blog/how-rently-makes-self-guided-tours-safe-for-renters/.
Fortunately, for those uninterested in completing our Renter verification process, agent led tours are available at most locations! Wishing you all the best in your home search!
Always easy to navigate the site
June 17, 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review!
Scam to pay to tour property
I called Rently to tour a house in my area listed for First Key Homes. I received a confirmation email with someone else's name and received no explanation as to whose name that was. I was then told to give my card information for a charge to physically tour the property. Total SCAM!
June 7, 2024
Unprompted review
Reply from Rently
Your review has been received. We are sorry to hear of your experience.
Our Security Team believes you may have been part of a sophisticated scam operated by an entity posing as Rently. As scam behaviors are increasingly on the rise in all facets of our industry, Rently continually strives to combat fraudulent behavior via partnerships with reputable owners/operators.
For further assistance, please contact hello@rently.com with your full name, email, and phone number associated with your account.
Loved rently
Loved rently, it allowed my family to conveniently tour homes on a Saturday.
June 1, 2024
Unprompted review
Reply from Rently
Thanks for your 5 star review!
They try to scam your data
They try to scam your data. Pay every time. They block account for nothing. Dont use this sarvice, dont pay for it.
May 30, 2024
Unprompted review
Reply from Rently
Your review has been received. We are sorry to hear of your experience.
As scam behaviors are increasingly on the rise in all facets of our world, Rently continually strives to combat fraudulent behavior. Please know, Rently aims to partner with reputable home owners/operators and sometimes bad actors do slip through the cracks.
For further assistance, please contact hello@rently.com with your full name, email, and phone number associated with your account.
Entering the premises with no problem…
Entering the premises with no problem and the homes being update. Nice area
May 22, 2024
Unprompted review
Reply from Rently
We appreciate your 5 star review!
Reply from Rently
We appreciate your 5 star review!
Reply from Rently
Thanks for using Rently!
Easy tool to use
Easy tool to use, and availability is always a must and you all are great
May 11, 2024
Unprompted review
Reply from Rently
Thanks for using Rently! Team Rently appreciates your feedback. Wishing you all the best in your home search!
The app is easy to use
The app is easy to use. It makes it convenient to tour homes when you have the time.
May 11, 2024
Unprompted review
Reply from Rently
Thanks for using Rently! We are happy to hear our offering is convenient and easy to use.
Easy to use the system…
Easy to use the system and view the houses. Dumb that you have to pay to use it. People will just go view houses they don’t have to pay for.
April 26, 2024
Unprompted review
Reply from Rently
Thanks for your feedback. Self-guided touring is a hassle-free option that gives you the freedom to tour a vacant home on your own time without the presence of a real estate agent. In order to provide quality services, the Rently app does charge a small fee similar to other apps.
We appreciate your understanding and are glad to hear our platform simplified home viewing overall!
It was very intuitive and I was happy…
It was very intuitive and I was happy using the app for the self guided tour.
May 9, 2024
Unprompted review
Reply from Rently
Thanks for using Rently! Wishing you all the best as you find your next home.
Reply from Rently
Thank you for using Rently! Happy house hunting!
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