Rently Reviews 119

The ability to independently inspect the object is super convenient, plus you can do this until 8 pm.

It was great overall!

The serial number was not on the front of the lockbox

This company collects personal information that's none of its business in exchange for allowing a prospective tenant to see a property. I tried to view a property through this awful company, and was denied because I refused to supply my birthday or the day I signed up for Rently. The chat agent claimed it was for security purposes. What security purposes does a person need to make an appointment to view a property? Stay away from these tech scammers.

I have signed up repeatedly for two homes, no one ever calls me back. Immediately after I sign up house no longer available. Hour or so later house available, sign up again for tour, notified shortly no longer available. I think it’s a scam they use pictures of houses that are lovely and garner a lot of clicks, but not available. To get you to look at the other houses they feed you that actually do exist. If you do look at one of those houses they are filthy. I myself own property that I rent out and one I would never use Rently due to my experience with them and two I would never show my house in such a disgraceful condition.

Aweful, the code I received didn’t work on the lock box. Tried to contact them and they were unable to help. Then I received a message saying if I didn’t return the key (which I never got) I would be charged for it.

I have utilized Rently in the past for viewing properties, but unfortunately Rently does not supply a great customer service environment to allow prospective renters to follow-up on inquiries or questions.

Sometimes it’s beneficial and sometimes not. Score of 2.5

Only 2 of our scheduled tours out of 12 through a rently product were able to be viewed. We had a tight schedule since we are moving 2,000 miles away. We wasted many hours driving house to house to find we cannot get in. One thing to note it wasn’t always directly through rently but it was their padlock product that malfunctioned for many reasons. Not only that but this product eliminates any person to person interaction. This product has made finding a new home one of the worst experiences I’ve had, and it cost us money to use!! Luckily we were able to find a company that had agent led tours and we signed with them.

Tried to view a home, got run through some automated id system that didn't work. Called the phone number, no answer. Guess you don't want to rent your homes.

We were able to view the home but I had a question and left SEVERAL messages. Ernesto, the manager NEVER replied, and we kept getting the same automated message through email and text all weekend. Very unprofessional.
We applied and were considered "not qualified". I tried to contact them again to tell them we had filled the application out wrong and I needed to clarify co-applicants (our children), Still no response.
Again very unprofessional!
I feel sorry for the owners of the homes that use them! Don't use them!

My account was permanently paused by the internal server for an unknown reason. I was told there was nothing they could do aside from giving me a refund for the tours I had purchased. I was also told I could no longer use Rently.

In the past I actually never had a problem until yesterday. I went to view a property at 9am and had no issue. I drove 11mins to the next property and couldn't get in because my account had been paused. I called, emailed and chatted with Rently support only to be told there is nothing they can do. Not only that they can't tell me why it was paused AND basically its a permanent thing. Oh and i still had 5 tours left. So you basically suspended my account with no legitimate reason, can't tell me why and still charged my card.

Anyone renting a house using Rently will take longer to rent. You sign up pay. Go to the house and your account is paused. Happen 3 times for same house. Drove 22 miles just to waste our time and money.

My boyfriend and I have BOTH had our accounts paused. Emailed their security team multiple times and received a very vague response stating our accounts violated their guidelines. If I could give this 0 stars I would. This third party app saturates the rental market so our accounts being paused makes it even harder to find a home. These big management companies SHOULD NOT be using this app. Absolutely horrible. Every time I call I ask to speak to someone with some type of authority and its like their management team disappears into thin air. No one at this company knows whats going on ever. The biggest scam there is

My account as well as my wife's account or paused without any explanation. I tried to contact them and they said they had no way to unpause it and to email the support staff who never returned our multiple replies. The self-touring was awesome until it wasn't.

89% of the listing now are of properties that are not even available or that will say " coming soon " for months and if you call to inquire, it's been rented already. Scammers sometimes have access to the link and will try to email you leases with tons of grammatical errors.

If it's not that, you will view properties that are dirty/damaged and have dead bugs lying around or sometimes serial numbers don't even work. You will waste time and gas driving to a viewing THAT allowed you to schedule a tour, you verify your identity AND it's listed "available" all day until you arrive and try to enter the code... then an error signs pops up saying it's not available to tour, when you refresh the listing it will then show "not available." It seems so low class now like who is running this and overseeing it.

It seems anyone can list a property in any condition and rently will never update it so you will waste precious time. Most of their website listings are unavailable.
My best advice is call the management companies directly and visit their sites directly for up-to-date listings.

I am from the UK and tried to set up verification with Rently but was unable to because the system only allows people with a bank account registered in the US - needed a zip code match. Was asked to find out if i knew an American or family member (living in the US) who would put their card details online for me. Not helpful and a flawed system only fit for local rentals.