Rio Moving Reviews 108

I’m not a person who even writes reviews but I needed to do this.
I just had a horrible experience recently with RIO! It’s way too much to type out but I told myself I wouldn’t forget to make this negative review! Shawn Kahn wasn’t being honest about his dealings, nor did he deal justly with me and my family. His movers delayed my items for a whole day and did not compensate me for it ! My family and I were almost homeless because of them being careless. Do not utilize RIO for your move!

HORRIBLE HORRIBLE COMPANY! Paid them 500 dollars for them to not show up at scheduled NoT flexible time then they rescheduled twice more just to NEVER SHOW UP AND CANCEL LAST MINUTE!!! They hung up on me twice and were completely unprofessional!!!!!!!!! DO NOT TRUST THIS COMPANY!!!!!!!!

I DO NOT RECOMMEND Rio Movers. Greatly underestimated the proposal which caused an additional 8 HOURS in additional charges. A 3 bedroom house took 12 HOURS to load and unload. at the 12 hour mark they left half the truck load in the garage. They had to come back 2 days later to finish the job (at no cost). Homes were 20 mins from each other. They left deep scratches on wood floors and scratches on multiple pieces of furniture. Crew work hard but were not efficient at all. Rio has made no effort to compensate for the damaged floors or furniture.

Do not use
They sent me two kids to move a house full of heavy furniture.
Complained when asked to take stuff upstairs. Did not reassemble all and I did not go upstairs to check before they left. Was asked to use my drill and drill came up missing.
Scraped and gashed on brand new walls/doors

Dispatch is in Wyoming so they don’t care once they have the funds.

This has to be one of the most unprofessional business transactions I’ve ever encountered. On September 14th, I was approved for my new home and promptly began searching for a moving service. I contacted Rio Moving and scheduled a move for September 30th. However, on September 29th, they reached out to reschedule to Thursday, which is a nightmare scenario for anyone familiar with the moving process and the potential fallout from property managers. They assured me they could stick to the original date, yet on September 30th, no movers showed up, and they made no attempt to contact me.

When I reached out, they suggested moving me on Wednesday, October 2nd. I insisted on an earlier date since they had already failed to honor our agreement. Finally, on October 1st, they promised movers at 5 PM. That time came and went without any communication from them. They then rescheduled for 8 PM, but once again, no one arrived. I was told 10 PM would be the latest. Yet again, there was no show and no contact.

On October 2nd, I called Rio Moving to find out what was going on. Shawn, the dispatcher, seemed completely unaware that my move hadn’t been completed. He claimed he needed to reach his mover, Robert, but couldn’t. After much effort, I finally connected with Robert, who assured me that Ronald would finish the job, which was now three days overdue. Ronald eventually contacted me after multiple attempts on my end, only to inform me he couldn’t help due to sudden family issues.

At this point, I had already hired another moving company to complete the job. Under no circumstances would I ever recommend doing business with this dishonest company. They epitomize unprofessionalism and can leave you in a dire situation. It’s clear they are likely understaffed but chose to mislead customers to secure sales, delaying services until they finally had workers available. Honesty should be fundamental in any business, and your money is better spent elsewhere. Beware!

The movers came to my house in a small U Haul branded truck. They brought no dolly and lacked proper tools to do the job. Because they lack proper equipment, the move took long then it needed too. When there movers went 15 minutes over the time, thet tried to say they were done without tell us the total cost. Had I not spoken up they would have charged me for 4 hours, but left after we 3.25 hours.

Speaking with their office after the disappointing service was a waste of time. They used excuses for their employees poor performance, blamed me for their staff not having a dolly and tried to make excuse as to why they didn’t need a dolly.

Won’t be using again.

Rio Moving provided us with exceptional service, thanks to Mason and Wyatt! Their professionalism and expertise were evident from the start. Mason's attention to detail ensured our belongings were packed securely, while Wyatt's strength and efficiency made our move effortless. Choosing Rio Moving was the best decision we made, and Mason and Wyatt's hard work and dedication made the experience stress-free. Highly recommend!

Company 2 hours late even though booked months in advance. Stopped to get gas on my time when clock was started. Items were broken.

I just tried casually without much expectation,thereafter the service was excellent till my doorstep, they deserve a five star rating

Excellent service and polite crew and punctual

We were thoroughly impressed by Rio Moving from start to finish. Every interaction throughout the process was impeccably timed. Communication was consistently polite and professional. The crews were punctual, courteous, respectful, and handled our furnishings with care. Working with them was a pleasure, and I wholeheartedly recommend this company and its team to anyone undertaking a self-move.

Rio Moving claims to offer reliable moving services, but my experience with them was nothing short of a nightmare. Despite booking them a month in advance, they had the audacity to cancel my move just an hour before they were supposed to show up. Their lack of professionalism and disregard for their customers' time is utterly appalling. To make matters worse, they offered no alternative solutions or even a semblance of apology for their incompetence. Save yourself the headache and avoid Rio Moving at all costs unless you enjoy dealing with rude and unreliable service.

Don't use they are Scammers and liars. Look up the reviews on Yelp and other apps.All 1 star reviews. Also look at BBB reports, nothing but complaints about how they lie and Scam. Run as fast as you can

Rio movers subcontracts jobs out to companies that will steal your stuff. I recently paid over $2,000 to Rio Movers and my experience was terrible. Not only did the movers break my furniture they also left behind most items. At least I think they left them behind or all items were stolen. In short Rio Movers is not liable for hiring sub contractors to steal and break your items. I suggest hiring movers that are trustworthy and Rio Movers is not. I'm beyond upset, I feel violated

I normally never leave bad reviews for businesses, but I had a very very poor experience with Rio Moving. My movers showed up 2 hours late and took over 5 hours to move a small studio apartment, which should not have taken as long. After moving to the new apartment, I realized that some valuables were missing, and the Rio Moving team has done nothing to cover the damages and losses that they are legally responsible for, per the contract that was signed prior to booking.

I moved with Rio Moving in July 1st. Everything seemed to be going well, even with delays since the movers notified me, until we were headed to the 2nd place. I specifically asked the movers if they would like confirmation of the drop off location and they said no. Half an hour later (new place was 15 minutes away) I had to ask where they were and they said they would be another 10 minutes since GPS sent them the wrong way. They unloaded and said the move was longer than it actually was, but I felt bad as they moved me in the rain and down a terrible flight of stairs from my pick up location. So I paid them more knowingly, and did not report this or the extra time it took them to get to my drop off location since I thought it was just an irritating mistake.

However, later I realized the movers had taken my landlords moving mat, and also 4 shelves that go inside of one of my bookcases. I contacted the moving persons and was told they would bring the mat the next day. I still haven’t gotten my landlords mat back.

I ended up emailing rio moving’s email and they refused to believe me about the bookcase shelves being missing. They confirmed with the movers that their truck was empty at the end of the move, but my shelves are no where to be found. My old landlord even did two walk throughs through my old place to confirm!! I even had to send pictures of my things packed up (lucky I did this) and sent them a video of my empty old apartment showing the movers had them in their truck for the move at some point.

I have still been trying to contact the movers themselves and rio moving about these for a refund, with no responses. Please do not use them at all.

I booked my moving on 30th and 1 day before they cancelled saying that moving guys has issue on permit so they can not give service. In hurry I booked other movers for that i have to pay extra money as i booked last min. They are truly unprofessional and do not believe on those guys. Beware of those fraud company.

I purchased two movers for two hours to move my most valuable furniture- seven items in all. They sent one person who was doing is best to get it done in two hours appreciated but not fully completed. In the end he dragged and tossed items in the pod he left gaps and made spaces inaccessible. He took my moving pads off and said he had to take out the drawers to move the items. Not necessary with two people. He damaged the runners when taking the drawers out and eventually was tired and careless. I asked him to leave at time because it was clear to me he was not concerned with my items. Not trained movers but eager.

False advertisement, horrible, terrible company, there are somany things that went wrong. I WOULD NEVER USE THIS COMPANY AGAIN. After payingthe driver $750.00 to RIO Movers, I noticed that all my moving 15 blankets thatthe Crew Manager nicely packed up and put back into his truck was stolen. RIOMOVER refused to accept any responsibility, Mike tries to threaten me andclaims that it was a mistake, how is taking 15 blankets a mistake? I was notgiven any receipt at the end of the move. I'm not even going to write my entireexperience because it was a nightmare. PLEASE STAY AWAY FROM THIS COMPANY!! I DONOT RECOMMEND THIS COMPANY AT ALL MAY 2023 you will be sorry, and it will costyou a lot of money TRUST ME DO YOUR HOMEWORK RESEARCH OTHER MOVING COMPANIES.

Shawn helped us to schedule and and arrange the movers. Robert was the manager in the mover team. He and his crew arrived 5 min earlier. They did a fantastic job. By the way, Robert was very strong and powerful.