Robert Dyas Reviews 52,338

Purchased the outsunny gazebo in grey, which was the cheapest on tge Web for same gazebo, delivery arrived a day earlier, straightforward to put up but needs 2 persons, fills up the area nicely.

Quick and efficient

Some good prices, and friendly staff, but let down when things go wrong. Ordered for in-store collection, received confirmation that dispatched to store, but had to visit store after a week to highlight order still not received in-store. 4 days later, customer services finally instigated replacement order. 3 weeks after order, finally able to pick-up.

i ordered a product on line collected from wokingham store and was handed product unwrapped when i went to use it when i got home the thing was broken. Not my fault but after a very long time wasted on phone calls I had to waste money on petrol and car parking just to get a refund. Although i was promised o one phone call that broken item would be collected and a new one delivered to me. What a lie

Used the sun loungers for the first time today very comfy and the sun canopy is great for keeping the sun off my head

The sales assistant was very helpful when I had lost my receipt. Very friendly and knowledgeable.

Staff very helpful and showed me what I was looking for.

The little chain saw works well. Delivery delayed twice; Evri was used as the courier.

I was able to locate the products I wanted quickly and paid for my transaction easily. The staff were friendly and welcoming

The description of the plastic crates that I bought was 10cm too short on the Robert Dyas website and, therefore, they did not fit into my wardrobe. I had to drive back into town and pay to park again in order to return them. Worse still, I noticed when I checked the website, that the same thing had happened to someone else and Robert Dyas hadn't bothered to correct the length measurement even after it had been pointed out to them that it was incorrect.

Ordered toaster. Easy ordering, good selection, collected from local store the following day altho there was option to collect in one hour! Fast, efficient, impressive.

Great service, knowledgeable staff, competitive price, maybe not the cheapest! Will shop there again.

I have not even received an email on whether the product is now delivered to the store. When I first ordered it online, it said it’s available the next day. Then as soon as I ordered, I received an email saying that the delivery was delayed due to no stock. It shouldn’t have said the product was available in the store from the beginning!

Price ok and efficient.not happy with delivery.left out in rain.no knock.heavy to lift in.wr arr 80 and79

Always very helpful and friendly at our local store on Barnet High Street. If what I need isn't in stock they check the website for us whilst there and can order.

Ordered 3 weeks ago. Incorrect item delivered and despite repeated emails to customer services I just keep being told ‘we are liaising with our trusted suppliers’ and being asked to wait (another) 24-48 hours for an update which never comes. I have now asked for a refund as no delivery information has been forthcoming but it has so far been ignored. Disappointing service. And the correct item continues to appear as for sale and available on the website.

This is not me how many more times do I have to ask u to sort out your notes. Whoever is buying goods is not receiving their statements

Overy good service nice people good quality! I glad it is store!
Thanks a lot!

Wrong item was delivered, and seven days later the issue still isn’t resolved. I ordered garden chairs, but they were delivered in the wrong colour. The box is giagantic, blocking an exit and I’m stuck waiting for Robert Dyas to coordinate with a delivery partner to pick up the wrong item before they’ll even send or reserve the right items. I’ve called customer service and their only response is wait another 24-48 hours (last said three days ago).

Product I wanted was available and a good price. Pleasant cashier