Rome & Vatican card Reviews 238

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

We arrived late Saturday. But they gave us the opportunity of collect our cards on morning Sunday. So we had our cards during all the days we spent in Rome. People were very kind and they explained us... See more

Rated 5 out of 5 stars

I purchased the tickets for travelling to Rome and Vatican city and my experience was good. Though i am looking forward to travel to these beautiful cities in summer vacations. The support team is q... See more

Rated 2 out of 5 stars

Limited places to pick the card. We wrote for help but never received answering. If visiting the main 4 places this card doesn't really means an advantage for accessing as colosseum, vaticano you will... See more

Rated 1 out of 5 stars

Really bad. With the Omnia card, they are happy to accept money before you can check if there are available visit times for the 3 days you visit Rome. So basically you pay and they provide no visits e... See more

Company details

  1. Cultural Tours Provider

Information provided by various external sources

Rivenditore Ufficiale di Omnia card e biglietti per le migliori attrazioni della Roma Cristiana e laica.


Contact info

3.0

Average

TrustScore 3 out of 5

238 reviews

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1-star

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Rated 4 out of 5 stars

The city guide is no use

The city guide is basically no use. When I opened it, there are only tours showing the price. I was given the user name and password, but for what? Or I don't know how to use it for free?

The subway and bus from Romepass is convenient.

May 17, 2022
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Reply from Rome & Vatican card

Dear,

why you cannot be able to use the Vox City App? We're sorry for the inconvenience.

The Coliseum booking is the only fee you have to pay after the Omnia Card 72 purchase.

Anyway, thanks for your review!

romevaticancard.com Staff

Rated 1 out of 5 stars

Close to a rip off

Close to a rip off! Sounds good to have a hop-on hop off bus to visit the town but nobody tells you that the Vatican (the yellow bus) uses only 2 buses. They give you a time table when the bus will arrive but looks like the bus driver does not get that time table. First time we waited about 45 min for a bus, second time close to an hour while we could watch the other lines (green, red) coming and going. The entrance to Vatican Museum with omnia card was working but at the colosseum where we arrived at 9.30 in the morning we were told that we need to make a reservation first for entrance. There was nothing available before 4 pm. Of course, we could pay 35 €, join a guided group and go in straight away. Obviously it was not a problem of having to many people in the colosseum. By the way, the guided tour was very good! If you are in Rom for the first time be aware that many of the interesting places are in walking distance to each other and you will most probably visit not as many museums as you think. For st. peter‘s basilica, pantheon, fontana di trevi or piazza venezia you do not pay entrance fee. My advice - save your money for a beer or coffee at a piazza and don‘t waste it on the omnia card.

May 15, 2022
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Reply from Rome & Vatican card

We are sorry that you have had a bad experience with the Omnia Card.

The reservation at the Colosseum is mandatory, and we communicate it both via the email at the confirmation of the order, and from the account of your site, with the link that refers to the Coopculture site where to book the visit.

We are however happy that you were able to have an overall positive experience with the Omnia Card 72 hours, and we are sorry you have given only one star for the misunderstanding for the Colosseum.

Best regards,

romevaticancard.com Staff

Rated 1 out of 5 stars

Card too expensive

First , you have to know that St Peter's Basilic is free and concerning the Coliseum , it's impossible to book a date .

April 23, 2022
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Reply from Rome & Vatican card

Dear,

yes, the visits to all the Vatican and Rome Basilics and Church are free.
The Omnia Card allow you to download the audioguide app for the St. Peter's Basilic.

Best,

romevaticancard.com Staff

Rated 3 out of 5 stars

We sera waiting for the last bus at…

We sera waiting for the last bus at 17.30 at the good place and no bus come!!!!!!

April 22, 2022
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Reply from Rome & Vatican card

Dear,

we're sorry you had a bad experience with the Open Bus.

In our order confirmation email there's the link to the Open Bus Map with the route and the time

https://www.romevaticancard.com/wp-content/uploads/2019/06/MAPPAopenbus.jpg

The last OpenBus starts its route at 17.00

Best,

romevaticancard.com Staff

Rated 1 out of 5 stars

impossible to validate the reservation…

impossible to validate the reservation on the official site due to the fact that your are not the official reseller
I think I've been swindled

April 18, 2022
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Reply from Rome & Vatican card

Good morning,

we are sorry you are having a bad experience with the Omnia Card.

Please contact our customer service at

support@romevaticancard.com

we will solve your problem as soon as possible.

We are an official dealer authorized by Opera Romana Pellegrinaggi for the sale of Omnia Cards.

We look forward to your reply as soon as possible, thank you.

Romevaticancard.com Staff

Rated 1 out of 5 stars

Poor handling of the Omnicard with the…

Poor handling of the Omnicard with the Omnicard App. Uncommon file formats are used. Poor advice and information from info sheets in Italian.

April 16, 2022
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Reply from Rome & Vatican card

Good morning,

we are sorry about your experience with the Omnia Card.

Reservations are received based on the language chosen on our site, it seems strange to us that they have been received in Italian.

If you need any other information, do not hesitate to contact us.

Best regards,

romevaticancard.com Staff

(message translated automatically)

Rated 3 out of 5 stars

Too spensive for what includes...

It's no valid for the Basilica... it's near to be a joke...😈

April 14, 2022
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Reply from Rome & Vatican card

Dear,

we're sorry for your bad experience with the Omnia Card.

The access to St. Peter's Basilica is free. The Omnia Card includes the Audioguide for it.
The priority access to the Basilica - due to the pandemic - is temporary suspended, as written in the page of the Omnia Card. However, the waiting time is short.

romevaticancard.com Staff

Rated 1 out of 5 stars

I was asking for getting my command…

I was asking for getting my command order (for omniacard+ romapass ID : XZCGEGEAI) and I haven't got it

March 27, 2022
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Reply from Rome & Vatican card

Hi Stéphane, unfortunately we didn't receive any email from you yet. Please check you email account, our customer service provided to send you an email.

We apologize for the inconvenience.

Best regards,

romevaticancard.com Staff

Rated 5 out of 5 stars

we bought this thinking we were going…

we bought this thinking we were going to be. using transport daily to get us around but when we got to our hotel we realised that we were right in the thick of places with the colosseum and Forum just around the corner. But getting in to places for free or with a discount still made it useful. Would recommend buying one if you are not in the centre and the hop on bus was good to see where the places were.

March 26, 2022
Rated 1 out of 5 stars

A few days before arriving early April

A few days before arriving early April, still not possible to book tickets for Vatican

March 22, 2022
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Reply from Rome & Vatican card

Dear,

at now the Vatican Museums and Sistine Chapel reservation slots for the month of April are not activated yet.

Your access to the Museums is guaranteed with your Omnia Card.

Please try to place your booking in the next days, thank you.

Best regards,

romevaticancard.com Staff

Rated 5 out of 5 stars

My purchase was made more interesting…

My purchase was made more interesting by the Italian language, but my phone translated the words I needed to succeed. Thank you for the availability of this card. My daughter and I look forward to using it in June when we fly into Rome.

March 21, 2022
Rated 3 out of 5 stars

No bus stops have the omnia sign so…

No bus stops have the omnia sign so until you actually catch the bus it’s unsure what is your one. The lady on the bus was not very happy. The attractions were perfect but you needed to take ID with you. Should have been told this when picking up tickets bit late after queuing for an hour. We had the Vatican tour and the lady that took us had perfect English and was very knowledgeable and passionate.

March 5, 2022
Rated 1 out of 5 stars

Two weeks ago

Two weeks ago, my girlfriend and me went to Rome to spend a few days. The trip was booked last december but we get the Omnia card that includes the Roma Pass a few days before.
The thing is we could enjoy most of the monuments and places with those cards but the last day every single museum was closed so we can not see such important things as "Capilla Sixtina" for example. In adiction to this, i lost my Roma Pass.
So on Monday 09th of March, we decided to go to Omnia office near to Panteon. There was a man who, when we told him our situation, did not care at all and not propose any other plan to see or to do. His only answer was that if we wantend to get Roma Pass back, we should go to another information point near Fontana de Trevi. We get this point by 12 pm and we had the most awfull situation we could have. We were "assisted" by a woman who told us that it was not her responsability and that she appreciated if we go back to the Omnia Office to tell them that making a copy of Roma Pass or put a stamp in a paper to use ir one day its not her job. She was not professional at all and showing any passion of her job. We were impressed by the city but unfortunatelly, very dissapointed by people who are in charged of caring Roman tourism.
Due to this inconvenients we want to know if any compensation is possible.
We wait for your response.
Thanks in advance.

Kind regards

March 19, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, the pass helped us get around the city very easily and into all the places without any hassle.

February 13, 2020
Unprompted review
Rated 5 out of 5 stars

Happy so far.....

My review is about only about the purchase, we have not used the card yet.
But from ordering to receiving has been very prompt. Thank you

February 2, 2020
Unprompted review
Rated 1 out of 5 stars

Awful never again

Awful never again, lost my Roma card on the 2nd day of 5 in Rome, couldn’t get a replacement anywhere. Never using again. Joke..... lucky to get one star.

February 2, 2020
Unprompted review
Rome & Vatican card logo

Reply from Rome & Vatican card

Dear,

we're really sorry for your inconvenience.

Why you didn't tried to contact us?
We would tried to solve this problem with Opera Romana Pellegrinaggi.

Regards,

romevaticancard.com Staff

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