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Rated 1 out of 5 stars

cost me a tenner to try it and its rubbish, you cant stage photos for estate agency selling as it doesn't let you give it an idea of room size so sticks a bed in that makes the room look much bigger t... See more

Rated 1 out of 5 stars

Prices Echoing the comments of an earlier poster. All previous reviews need to be declared null and void. They referred to a service that cost £299 that has now increased to £699. If the £699 i... See more

Company replied

Rated 1 out of 5 stars

I am sad to write this review but unfortunately had a very frustrating experience with RoomLab. The design experience was great but the overall customer service has been appalling. This meant that I h... See more

Company replied

Rated 2 out of 5 stars

Disappointing. Probably not the solution for smaller projects or those wanting value for money. My experience started out with energy and excitement, but progress became slow and communication wit... See more

Company details

  1. Interior Designer
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Living Room Furniture Store

Written by the company

Imagine an interior design service that was affordable, fun, creative and fast. Where you get to work with top-of-their-game designers who have been featured in top publications such as Elle Decoration. That’s what we’ve created with RoomLab. An online tech platform that matches homeowners, developers and anyone that needs great design - with designers - for a full design service much like you’d get with a traditional interior designer but easier and much faster. You’ll get floor plans, 2D visualisations and a shopping list just as you would with traditional design service.We offer a best price guarantee on everything you buy thanks to our trade relationships and we will store and deliver everything to you in one go - on a day that suits you. Take a look, I think you’ll love us.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

88 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My experience with RoomLab was…Fantastic!

My experience with RoomLab was fantastic. Weronika was so patient, listening to me and making helpful suggestions, even accommodating last minute changes. Thank you Weronika for making this a wonderful experience with RoomLab. She helped change my living room and conservatory space into a child friendly yet modern space. Really happy with the end result and this definitely won’t be the last time I will be using RoomLab.

April 20, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Maya,

Thank you for taking the time to write this wonderful review! We are very happy to hear that you got the best of both worlds, and had a positive experience with us. We will certainly pass the message on to Weronika. We look forward to working with you again.

All the best,

Team Roomlab

Rated 5 out of 5 stars

Had a great experience working w Rabia

Had a great experience working w Rabia! She did a fabulous job translating my style into the space and made our smallish flat look and feel much bigger! She found great pieces of high quality that were well within our budget. We love our place now and couldn’t be happier with the results!

April 9, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Sarah,

We appreciate you taking the time to write this review, and will notify Rabia about it. This made our day because that is really what we aim to do, interior design needs to be accessible for all budgets and at good quality and prices. Furthermore, we are pleased that your space now feels bigger! We hope to work with you again in the future.

Enjoy your new space,

Team Roomlab

Rated 5 out of 5 stars

Excellent service!

My experience with RoomLab has been outstanding! The whole process was great. From the point I got matched with my designer Nicole to the point I received the furniture pieces to my home. The shopping service they provide makes it such a hassle-free process. I'll definitely recommend to friends and family. Thanks again!

March 19, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Carolina,

We are grateful for your kind words and recommendation! Glad to hear that you enjoyed your experience with Nicole and had a stress free experience throughout the whole process. Feel free to reach out again, we would also love to work with you again.

Enjoy your space

Team Roomlab

Rated 5 out of 5 stars

We’ve had a fantastic experience

We’ve had a fantastic experience with Room Lab. Sarah and Nathalie are both lovely, helpful, talented and nothing is a trouble. Sarah created an amazing design for our master bedroom and it looks so beautiful- All we asked for and more. Amazing designs for a small price. I would definitely recommend it to everyone as Room Lab exceeded our expectations.

January 27, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Joanna,

Thank you for your brilliant recommendation. We're glad your experience with us was such a success and we look forward to designing for you again in the future. We'll be sure to pass your comments on to Sarah.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Surpassed all expectations!

My experience with RoomLab surpassed all expectations. I found working with Designer Melody to be a very collaborative and creative process, and I’m very excited about the final designs for my living room and bedroom. In addition, the white glove service of coordinating and managing all deliveries via Nathalie is extremely helpful for someone like me, who travels extensively for work. All in all, an incredible value that will take any room from ordinary to extraordinary. Thank you, RoomLab!

January 26, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Kay,

Thanks so much for your brilliant five-star review, it's very much appreciated. We're glad you opted for our RoomLab White Glove Delivery - it's proving very popular. I'll be sure to pass your comments on to Nathalie.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Thank you!

The team are RoomLab are fantastic. From start to finish, I couldn't fault them one bit. They helped bring my vision to life, the quality of the service matches the quality of the service - 5/5.

January 21, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Rees,

Thanks so much for your brilliant five-star review - we appreciate your kind words. More importantly, it's fantastic to hear we could assist with bringing your vision to life, it was a pleasure to design!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Fantastic results, stress free, and inexpensive

Despite being an online service, we found it personal to what we wanted. Our experience was excellent and we highly recommend to anyone designing. Many thanks!

January 20, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Emily,

Thank you for your five-star review and recommendation. We believe everyone deserves a beautiful home and glad that we could help you to achieve that.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Roomlab 5 stars

I would rate Roomlab 5 stars for the following reasons:

Firstly, I think the way Roomlab operates is ingenious. When I heard it from my friend that the designer can design a room from photos taken from each corner I was very unsure until my friend showed me the end result. It was brilliant!
Secondly, the cost is very reasonable. Making designer home accessible to many people at very little hassle
Thirdly but not the least the designer Weronika and all the staff Alex & Nathalie that I dealt with were very friendly and dedicated!
My flat was transformed with the design. All my friends visited us said the same.
You can choose the level of design you want as well. As I only wanted to design my flat so it looks more appealing on the photo to attract buyers and I was able to keep majority of the large furnitures with the design so that I don’t spend too much on the flat I’m selling. On the other hand you can choose to design you rooms from scratch and have as much details as you want. You also have the flexibility of either let roomlab order the Designing items for you or buy similar ones yourself. When they do the ordering they can even collect them and then deliver to you in one go so that you don’t need to stay at home everyday for pascal delivery.....
there are many many reasons that I would recommend roomlab, in fact when I move I’ll use them again!

January 20, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Sophie,

Thanks so much for your brilliant, detailed review of our service - it's really appreciated. We're glad your experience was such a success. We're already looking forward to your return. Fingers crossed for your flat sale!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Bedroom design

I would strong recommend using Room Lab - it was a little shaky start as it took a few weeks to connect me to a designer - but once I was, Rabia was amazing- she called to understand what I wanted to really ended up working with me to design the style of bedroom I wanted- she was very prompt with her replies and sent a number of suggestions when I wasn’t completely convinced- I would say she delivered above and beyond including helping me find a solution for and set up a complicated corner in the room to hide an ugly gas meter- successfully. I enjoyed working with her very much and will be using her again for the living room. Thank you!

January 16, 2020
Unprompted review
RoomLab logo

Reply from RoomLab

Hi IR,

I apologise about the slower than usual start, we've taken steps to ensure that doesn't happen again. Thanks so much for your review of our services but glad your final result is something you love. I'll pass your kind words onto Rabia. We look forward to welcoming you back for your other projects.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Incredible service, and an incredible final result. Couldn't recommend more!

interior designer. I have had an utterly wonderful experience with RoomLab. Everyone from the co-ordinator Nathalie to the designer were an utter joy to work with, and I felt supported every step of the way, and got on very well personally with everyone on the team - what a professional and friendly bunch of people. My designer Melody designed the perfect rooms for me - they are just so gorgeous and unique! - and the way RoomLab order and deliver all the products took a great deal of stress off me - it's such a painless process. It was incredible value for money, and I am now the proud of owner of 3 new rooms courtesy of RoomLab, which match my personality perfectly. The furniture that was sourced was so original and beautiful, and I am going to enjoy every little bit of my room for years to come. I would give 10 stars if I could! x

December 19, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Amrou,

Thank you for leaving us such a wonderful review.

We'll be sure to pass your comments onto Nathalie and Melody, who will be delighted to hear that you had such a great experience. We're glad you saved time, stress and that you took advantage of our RoomLab White Glove Delivery - it's proving very popular.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

I have been dealing directly with…

I have been dealing directly with Nathalie, it has been an absolute pleasure speaking to her and dealing with RoomLab. I would definitely recommend using RoomLab.

Fantastic service.

Kind regards
Sarmed

December 18, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Sarmed,

It's great to hear about your experience with RoomLab - thank you for the five stars and recommendation. We're glad your experience was such a success.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Completely Satisfied

Melody is fantastic and completely understood my style. Our living room looks great, everyone comments on it. The support from Alex has also been wonderful. I won't hesitate to recommend. I would definitely use them again.

December 13, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Natalia,

Thanks for your brilliant five star review and recommendation. We believe everyone deserves a beautiful home and glad that we could help you to achieve that. Thank you for your personal note regarding the support you received, I'm always delighted to help.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

A very happy experience

A very happy experience

I had never had any dealings with interior designers or design companies previously and my dealings with Roomlab surpassed all my expectations. From my initial phone call when the process was explained to the final stage where I find myself now, with Roomlab having coordinated delivery of items and keeping me informed of delivery dates , I could not have asked for more. My designer, Weronika, listened carefully to my desires , presented, changed various items and then the final design! The coffee table she found was amazing as were lights, rugs, pouffes, and sofas. Genuinely just the look I was dreaming of. Prior to my contact with Roomlab I was totally overwhelmed by pinterest, magazine pictures etc etc. Having weronika to sort it all out was probably one of the best investments I have made. Benefiting from the trade discounts the company can procure the actual cost of the design is negligible and for me well worth it !

December 6, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Max,

Thank you for your kind words and super five star review. We're delighted that everything was such a success for you and that you really love your dream look - we do too!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Pleasant experience

The whole experience with Roomlab has been very plesant, compared to other suppliers that I had to deal with during my move.

I would highly recommend you to use their delivery service, where they will store all the furniture that you have chosen at their warehouse, and deliver to you in one delivery. This would save you a lot of troubles of chasing for delivery update and wait at home for a whole day for just one package etc.

The staffs at roomlab are friendly, patient and happy to meet all of your reasonable demands. Good job.

In terms of the design, as long as you communicate clearly with your designer on budget and style, you should be able to get a decent design for your rooms.

November 25, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Lu,

Thanks for your amazing five star review. We're glad you saved so much time and took advantage of our consolidated RoomLab White Glove delivery service and your experience was such a success.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Excellent customer service

Used RoomLab for a nursery design. Design process was quick and easy. We had a couple of issues with faulty items, which was no fault of RoomLab. Nathalie in the customer service team was excellent. Replacement items / Refunds were dealt with straight away. We were always kept upto date by Nathalie along the way.

October 26, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Lisa,

Thanks so much for your amazing five star review.

We aim to make your entire experience a personal one from start to finish and we're glad you're happy with your end result! We are looking to streamline our supplier list with only the best quality pieces, but occasionally this can happen - it's great to hear that Nathalie dealt with this issue quickly and resolved it for you.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Customer Service Beyond Expectation!

We were matched with a great designer and due to time constraint, our project got abandoned. RL was on hand to listen to us and took care of our furniture order during this stressful time

We are absolutely pleased with the customer service of the team, always keeping us in loop and updating us through out the project which we greatly appreciated. We recommend RL highly and hope to be able to work with their designer on another project.

Thank you team!

October 8, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi H&Y,

Thanks for reviewing your experience with us and for the wonderful gift you sent to RoomLab HQ.

We're delighted that the communication you received was excellent and that you managed to achieve a design that you love. We're looking forward to your next project already!

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

Awesome service and amazing designs.

September 17, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi there,

Thanks so much for your review of RoomLab. We think your design looks fantastic and we're glad that we could create a design that you love.

All the best,

Alex - Team RoomLab

Rated 5 out of 5 stars

The room lab process was excellent

The room lab process was excellent. My designer Melody really understood my vision and the room has come together beautifully. Alex was excellent in terms of communication and any questions I had were answered within the day. I would definitely use Room Lab again and wouldn’t hesitate to recommend.

August 30, 2019
Unprompted review
RoomLab logo

Reply from RoomLab

Hi Louise,

Thank you for your brilliant recommendation. We're glad your experience with us was such a success and we look forward to designing for you again in the future. We'll be sure to pass your comments on to Melody.

All the best,

Alex - Team RoomLab

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