Ruggacoffee Reviews 4

Sadly, I have had the same experience of their online service as other people here. It has happened before, and I should have learned my lesson then (when they eventually despatched someone from the office to hand deliver it to me), but I naively thought they would have improved by the time of my next order. WRONG! So the order I placed on 11th May (for which they took my money) has still not arrived - it's now 18th June.
They have zero customer service, no conscience and no sense of what it means to look after loyal customers, people who actually want to buy their products because they are good! For instance, if there's a problem with supply or their couriers, let us know! But just saying nothing and hiding behind their happy-clappy FaceBook page is not acceptable - it's deceitful.
So unless they turn this around for me and all the other complainants here in a hurry, I shall be going elsewhere for my coffee.

Don’t not buy online!!
Wish I had read these reviews before buying off their website. Have bought coffee from their shack under Paignton Pier form some time. Purchased 2 bags of beans over 3 weeks ago, had no communication. Emails have been ignored. £45 out of pocket. Don’t go near them! Absolute sh1t show of a company!! Only option is to pop over to the shack and take it up with their staff as no phone number anywhere. Which is unfortunate as I doubt they realise what a cowboy outfit they are working for.

I have been waiting on my order since 30/03 . Have sent emails and no reply . Please get in touch and let me know when I shall receive my order . Thankyou

I ordered two bags of ground coffee which was a mistake as I intended to order whole beans. I immediately emailed Ruggacoffee asking to substitute, with all items costing the same. Days went by and I didn’t have as much as a confirmation of receipt. I used social media and email channels to make contact and gained a response from neither. In the end I cancelled my order (still waiting for confirmation) and raised as a dispute with my credit card company.