I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
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Review summary
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This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Sakertool makes DIY work much easier. The mini chainsaw is compact, powerful, and perfect for quick garden cutting tasks. Highly recommended!
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad soldered joints.
I contacted them to ask if there was any obvious faults that I could try to rectify my dead but only 7 month old 4" mini chain saw. No reply.
I decided to take it apart myself rather than bin it. Found the battery connections had not been soldered properly. I used crimps instead. Works like a dream.
March 7, 2026
Unprompted review
Reply from Sakertool
Dear Rob,
We sincerely apologize for the lack of response to your inquiry and for the technical issue you experienced with your 4-inch mini chainsaw.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Checked this screw extractor for…
Checked this screw extractor for accuracy and it's SPOT ON WORKS perfectly. And it arrived a day early! Was a little skeptical because of the price well worth it. So far so good.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear customer,
We truly appreciate you taking the time to share your positive experience! Providing high-precision tools that offer exceptional value for the price is a core part of our mission at Sakertool.
We are pleased that the accuracy and performance of the screw extractor met your standards, and that our delivery service exceeded them. Your satisfaction is our top priority, and we look forward to providing the same reliable service for all your future tool needs!
Sakertool
I have both the steamer and jewellery…
I have both the steamer and jewellery cleaner. The jewellery cleaner blew my mind. My rings and watch straps and even my glasses are like new. Brilliant item and would highly recommend. I’m using the steamer a lot and it’s bought my cooker up a treat. Looks brand new and it’s over 5 years old. Bathroom is sparkling and even the hot tub has been given a new lease of life.
March 26, 2026
Unprompted review
Reply from Sakertool
Dear Nicki,
We truly appreciate you taking the time to share such a detailed and positive experience! Providing versatile, high-quality tools that deliver professional results at home is a core part of our mission at Sakertool.
We are pleased that both the jewellery cleaner and the steamer exceeded your expectations across so many different tasks—from delicate watch straps to heavy-duty kitchen and bathroom cleaning. Your satisfaction is our top priority, and we remain dedicated to providing the same reliable quality for all your future needs. Thank you for choosing us!
Sakertool
Advised them of a faulty blower
Advised them of a faulty blower. Thought I had a positive response promising me a refund. 1 month later no refund received and they no longer respond to e mails.
Steer clear!
Finally got a reply but found to be a waste of time. In simple they offer you a refund, tell you that it’s been sent. You wait a month without a refund. Sent 6 e mails with no reply then on the 7th told it has now been sorted. 2 months on, no refund and again no response to e mails.
Be wary of goods quality and after sales service is my advice!
I’m reporting them to the Trading STD’s
Saker made contact after my review, told me that they had sent a refund to me, once again they didn’t!! As soon as you ask for proof of refund they go back into
hiding.
Latest update. Once again promised a refund had been sent! Sadly another lie and company has gone into hiding again.
February 9, 2026
Unprompted review
Reply from Sakertool
Dear Philip,
We are truly sorry for the frustration this has caused. It appears there has been a breakdown in our communication or a delay in the refund processing, and we take full responsibility for the one-month wait.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
I purchased a eye massage product and I…
I purchased a eye massage product and I more than unhappy with the item.
I have emailed numerous times for a refund, all I get is a email telling me to submit the order number and then they will take me through the next steps.
This hasn't happened.
Do not buy from this company!!!
Im out of pocket now £40 ..
Disgusting customer service response.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Phillip,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Placed order on 08/03/2026 said was…
Placed order on 08/03/2026 said was dispatched four days later with tracking info . Tracking info didn’t work raised another complaint with payment company and e mailed company replied saying due to being busy item was sent yesterday with the same tracking wait another 7-15 days . Shocking service not waiting nearly thirty days fir an order
#STOOUK-225127 Order number so let’s see there reply the best customer service will be confirming refund
March 8, 2026
Unprompted review
Reply from Sakertool
Dear Teresa,
We sincerely apologize for the poor experience and the shipping delays. Our team has reviewed your case and will be reaching out to you directly to process your refund. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Saker Support Team
My parcel has been in transit for…ever
My parcel has been in transit for 25days, tracker keeps saying its gone to local courier. Have tried to contact sakertool, just get automated reply. Just hope if and when it arrives that it's better than the delivery service
March 22, 2026
Unprompted review
Reply from Sakertool
Dear Sheila,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Ordered a handheld steamer and it was…
Item was damaged and altho customer service was slow to respond they finally came thro with an apology and a full refund so all good in the end
March 12, 2026
Unprompted review
Reply from Sakertool
Dear Judy,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Hi there two days ago I wrote a review…
Hi there two days ago I wrote a review outlining the problem I had with saker over a pressure washer I'm glad to say the issue in fairness to saker has been resolved which in my opinion is a pretty fast settlement so thanks Celia@customerservice
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Gerry,
We sincerely appreciate you taking the time to update your review. Providing a swift and fair resolution is a core priority for our support team, and we’re glad Celia could assist you so efficiently.
Thank you for giving us the opportunity to make things right. We value your business and look forward to serving you again soon!
Sakertool
Dont respond to emails,when theres a problem
Tried to get in touch by email as our sakertool has broken,sent 3 emails but no one has responded its been nearly 2 weeks,not good enough.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Denise,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
I had a problem with my order -BUT
I had a problem with my order, it was past Christmas and response was slow! I thought I'd been scammed! However I did eventually get a response which was "please wait a little longer", I'd already told them I wanted a full refund. Then i went on holiday for a few weeks, upon my return I had the item delivered. But it wasn't fit for adults which the picture showed. I got back to them telling them Istill wanted a full refund as the items were too late for Christmas presents and not fit for my adult sons as pic showed.Also please send a pre paid returns label! I was happily surprised I GOT A FULL REFUND and they DIDNT WANT ITEMS RETURNED! So all in all I got my money back as I wasn't satisfied and by not requesting the item be returned. So thank you!
December 10, 2025
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for the wonderful update! We're so glad we could turn a frustrating situation into a positive one for you. While we missed the mark on the holiday delivery, we’re happy that the full refund and "no-return" solution met your needs. At Sakertool, we stand behind our products and our promises. We hope to see you back soon for a much smoother 4-star experience!
Sakertool
I have a few Sakertool products and I…
I have a few Sakertool products and I am very satisfied with the quality. You can't beat the prices of their products.
March 7, 2026
Unprompted review
Reply from Sakertool
Dear Kinsley,
We sincerely appreciate your continued support! At Sakertool , we work hard to balance exceptional quality with accessible pricing for all our customers.
It’s a pleasure to know that your experience with our products has been consistently positive. Thank you for your business, and we look forward to providing you with more great tools in the future!
Sakertool
Checked this extractor for accuracy and…
Checked this extractor for accuracy and it's SPOT ON WORKS perfectly. And it arrived a day early Was a little skeptical because of the price worth it . So far so good.
February 2, 2026
Unprompted review
Reply from Sakertool
Dear Drake,
Thank you for taking the time to share your experience. We value your business and are pleased that our extractor provided the precision and value you were looking for.
Providing reliable tools and prompt delivery is our top priority. We are glad to have earned your trust and look forward to providing you with more high-quality equipment in the future.
Sakertool
Minor fault with lighting unit
Minor fault with lighting unit, replaced immediately without quibble. An excellent company to deal with, many thanks.
March 18, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for sharing your experience. We regret the initial inconvenience with the lighting unit, but we are pleased that our immediate replacement policy met your expectations.
Our goal is to ensure every customer feels supported and valued. Thank you for your kind words and for choosing Sakertool. We look forward to your next visit!
Saker Support Team
Ordered a portable double-sided saw at…
Ordered a portable double-sided saw at 4.30 in the afternoon and it was delivered next morning. That's very quick.
February 25, 2026
Unprompted review
Reply from Sakertool
Dear Johnson,
Thank you for sharing your experience. We are pleased that our delivery speed met your needs and that your order arrived promptly the next morning.
At Sakertool, we strive for excellence in every step of the shopping journey, especially when it comes to getting our products into our customers' hands. We hope you enjoy using your new saw and look forward to serving you again.
Sakertool
I bought the Bubble Cleaner
I bought the Bubble Cleaner. What a rip off! A joke! A waste of $28. You should be ashamed of how you deceive the public with your videos. They show a large spray can. The actual product you sent is a small foam dispenser. I tried it on stove drip pans. Didnt remove a thing.
March 16, 2026
Unprompted review
Reply from Sakertool
Dear Bob,
We hear your frustration and sincerely apologize for the experience you've had. We’re sorry that the product didn’t meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Art case late and not as described
Ordered an art case for my granddaughters early Feb 2026. It didn't arrive. I paid £64! It was a special occasion so I splashed out more than usual. Needless to to say it didn't arrive by the promised date of 21st February. I wrote repeatedly but all replies were standard paragraph and ignored all the information I'd given in my emails. I bought a much nicer alternative from elsewhere for a quarter the price for 28th Feb. It took 2 days to arrive. Out of the blue, today 16th March 2026, it arrived. It's damaged. The case is not a case, it's a coloured cardboard box. The drawers are cardboard with really tacky plastic knobs, the glue is all over and 2 of the knobs are broken off. I've also written to Trading Standards.
March 16, 2026
Unprompted review
Reply from Sakertool
Dear Tania,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the delay, the lack of helpful communication, and the damaged condition of the art set.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Ordered a portable double-sided saw at…
Ordered a portable double-sided saw at 4.30 in the afternoon and it was delivered next morning. That's very quick.
March 11, 2026
Unprompted review
Reply from Sakertool
Dear Amy,
We sincerely appreciate your feedback! Providing high-quality tools with exceptionally fast delivery is one of our top goals at Sakertool.
We are glad to hear your order arrived in record time and that you can get started on your projects without delay. Thank you for your support and for choosing us!
Sakertool
I ordered the Sakertool steam cleaner…
I ordered the Sakertool steam cleaner ,and trust me it's not fit for purpose.Its barely steaming much less cleaning what a waste of money and time unto of that I waited over 3 wks for delivery and it wasn't hntil I sent an email it arrived 2 days later.Very unhappy customer .
March 14, 2026
Unprompted review
Reply from Sakertool
Dear Abiodun,
We’re sorry the delivery took longer than expected and the product didn’t meet your expectations.International shipping times can occasionally vary, but we understand the frustration and will review your order to assist further.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Purchased plasterboard cutter for over…
Purchased plasterboard cutter for over £50. Item arrived faulty from manufacturing, and is unusable. Clearly production is rushed with no quality control. Emailed customer service several times and get generic automated responses but clearly I am just being ignored. Avoid this scam company.
March 15, 2026
Unprompted review
Reply from Sakertool
Dear Luke,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
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