Sedgwick UK Reviews 4,492

Excellent support and service from Linda Cole and Kieren Browne during a six month period following a water leak at our home. They were very professional and helpful at all times, quick to respond and excellent advice given. Thanks for all of your help during a difficult time. Great representatives for Sedgwick.

The lady I spoke to was efficient and charming.

However she was let down by Sedgewicks and its systems and yet another contact between me and this loss-adjuster has turned out to be a waste of time.

From today, I am taking legal advice.

Overall the claim went well, where there were problems it wasn’t anything to do with the loss adjusters who at all times were kind, patient and kept me well informed

Following a house fire just before Christmas, we were guided through our claim by Tracey. She couldn't have been more helpful and made a difficult time so much easier for us. Her communication skills are excellent and she dealt with all our queries etc in a competent and efficient way. Really excellent customer service.

The service we received from Sedgewick was exceptional.

At the beginning of my claim, the communication from Sedgwick was excellent—clear, timely, and effective. The quotations were reviewed promptly and accurately, which gave me confidence in the process. Unfortunately, as the claim progressed, the communication became increasingly one‑sided, with my concerns often left unaddressed. In addition, the estimated costs for the actual work were significantly below realistic market values, which was the most disappointing part of my experience as the cash settlement become less than the actual estimated price. By the end of the process, communication had become noticeably poor, which contrasted sharply with the strong start. Generally, the total experience wasn't bad and I would like to thank everyone worked in my house claim given the strong careful start. However, I wish if this continue till the end of the claim.

Sedgwick is a great insurance company with dedicated officers who are ready to help. It is easy to get through on the phone lines not like other companys. I had a really complicated case and Emma Whaler my claims handler went above and beyond to get my issue sorted out, she was very empathetic, professional and went above and beyond for me she really was a God send. I am very happy with the service I received and would recommend.

Very good, prompt and efficient customer service provided by Ishita.

Guiding yourself through a claims process is never easy, especially if there a lot to handle, we were fortunate to have SEDGWICK and our handler stuart to guide us through,keep us right in info required to get our home back to livable, they made the process so easy to follow ,and stuart made sure we were kept fully aware of each step required,cant thank them or over compliment there valued advice, highly recommended company, Robert,

Carly was a great help from start of process to the end.explained everything really well.

My experience of dealing with Sedgwick through Lydia Buswell was great because she alone was able to break a log jam in the claims process that had developed between my insurers and my contractors. I had been in limbo for at least seven weeks before Lydia used her great experience to find the best way forward.

I'm insured through NFU who Sedgwick as assessors. Both parties were easy to deal with, efficient and payment made quickly - sort of what you need ! I recommend NFU all the time and as they use Sedgwick the pair made a great team

We had a domestic burglary and were insured by Direct Line. Sedgwicks were appointed, the loss adjuster who attended was nice enough but that was the last positive experience. No one responded to multiple e-mail enquires, even helpline@sedwick etc did not ellicit a reply. We only started receiving prompt replies and a resolution following an e-mail to complaints@sedgwick etc.
All in all a pretty dire experience.

I had a subsidence claim on my property, which required several trees and hedges around the property to be removed and replaced with a fence.
With the interior property damage repaired.

At every stage of the repairs there was issues, and in my assessment intentional malpractice.
When removing my hedge they cut my internet cable, while in a meeting.
They sent the incorrect fence twice after making me wait several weeks leaving my driveway exposed to the public. They even installed my neighbours fence first before mine because they had a tree affecting the property.
The fence was then installed damaged and is still currently warping and shaking loose.
They refused to acknowledge the damage the subsidence done to my conservatory as well even though it's in their initial subsidence report.
Which has small gaps that let damp/water/mould into it that damaged all my furniture that I repaired . But makes the space unusable and unsafe 70% of the year. Forcing me to pay for a new claim to potentially solve the issue.

This isn't even to mentioned I had to email/call close to 8 different staff about the same claim over a 2 year period. Who constantly lost track of the claim and made the process agonisingly painful when I told them all these issues I was having and that they didn't finish the jobs properly.

I got so overwhelmed with managing this, as I'm a carer for my 80 year old dad who's battling Parkinson's, and prostate cancer. And my elderly mum with cataracts and a breast cancer survivor.
I simply gave up trying to pursue them.
I didn't want to have a mental breakdown.

But seeing my 73 year old mum suffer presently, as the damp in the conservatory has affected her breathing.
I wanted to warn anybody else considering Sedgewick. I'm a reasonable person but it genuinely makes me so angry how they treated me, and I don't want anyone else to experience what my family did.
They don't care and will make it impossible to get the help you need for the insurance you already pay for!!!!
Horrible!

I was dealing with my sister -in-laws claim after she had a bad house fire and i found Both Gillian and Julia extremely helpful and they managed to alleviate my stress levels.They are a credit to your company.

One of the nicest company I have dealt with, so knowledgeable, very professional, friendly and above all their phones are answered within three rings.
I would give 110 over 100.
Thank you.

I moved house from Durham in the North East down to Thatcham near Newbury back at the beginning of February 2026. I had a company called Lion Removals Limited quote for the tender that my Mum put out via a website.

Tony from Lion Removals Limited contacted my Mum about this task of wrapping my possessions, packing my possessions, the handling of my possessions when loading onto the two vans, the transporting and transfer of the items, then the handling of my possessions when unloading my items from off the vans into the house, shed, and garden.

Tony came round to the house in Durham, as he only lived only a short distance away, and he came round to assess my possessions, see what was involved, and assess the volume of my possessions.

We spoke to Tony about whether he and his three colleagues that he said would be involved for this task were able to wrap and pack my possessions, to which he said yes.

We asked Tony to provide all the cardboard boxes, bubble wrap, wrapping paper, dust sheets, rolls of tape to secure and seal the cardboard boxes. Tony stated that as a removal company, Lion Removals Limited could do this. We agreed a price for the wrapping and packing, as well as a price for the move.
Once agreed, Tony said he'd be round on Sunday 1st February 2026 from 08:00am through to 11:00am so they could start the wrapping and packing. Tony saw flat cardboard boxes in my garage roof, along with bubble wrap, and tape, and asked if they could use them, to which I said yes.

Tony from Lion Removals Limited, a removal company, that provided no cardboard boxes, no rolls of tape, no bubble wrap, no dust sheets, no wrapping paper, and no other protective materials.

The bottom line is that Lion Removals Limited has been a nightmare, as they have damaged my possessions with could be repaired, broken my possessions which would need to be replaced, and there were five pieces of my Snap-On Tools and Equipment that has gone missing. All documented with the police.

It took Tony a whole month to pass on his insurance details to me before I contacted Sedgwick UK. I have got 670 pieces of photographic evidence of all the extensive amount of damages, how the items were jammed and rammed into boxes and carrier bags, as Tony failed to provide any of the standard protective materials at all.

The insurance agent who I have been dealing with said that would only need one piece of photographic evidence per item, which in my opinion, does not make sense, as I clearly explained that the damages were vast and multiple on all of my possessions that were damaged. The insurance agent asked me to get quotes for all the items that can be repaired and the list of the combination of 18 individual and multiple items in sets, plus, the other list of 21 items. 5 out of the 21 items that need to be replaced were the 5 Snap-On items that have gone missing, so the remaining 16 out of the 21 items were items that need to be replaced.

The insurance agent refused to answer questions in my emails through this 2 month process in dealing with my 39 separate item claims, as well as refusing for me to send all of the 670 pieces of photographic evidence. The insurance agent asked me to get all the costings of repairs and replacements, to which I did with all the quotes from the repair companies, plus the stores and agents that the replacement items would have to come from, to which I did, all of the information and quotes documented with information about the damages.

The insurance agent then asked me to provide a report with reasons why the items need to be repaired and replaced, which I did and provided a 27 page document. The insurance agent still declined my offer of emailing more pieces of photographic evidence to back up my claim.

The amount of times that I contacted the insurance agent via email requesting updates on my case were many times not responded to, which shows a poor level of standard, especially from a company like Sedgwick UK.

The insurance agent from Sedgwick UK emailed me yesterday with two documents, one of which a agreement form, and the other being an explanation of their decision.

It is beyond belief that the decision that the insurance agent has made along with the reasons what they will pay for and what they will not does not make sense. The items were all damaged by Lion Removals Limited in the wrapping, packing, transporting, and loading, and unloading of all my possessions.

I have extensive photographic evidence of how poorly Lion removals Limited rammed and jammed my possessions into cardboard boxes, carrier bags, etc, etc. The mentality and decisions made my Sedgwick UK is highly questionable with excuses made to avoid pay-out for all the damages to my possessions, despite the fact that I have 670 pieces of photographic evidence to back up every part of my claim, with an insulting offer.

From start to finish your data base was all way up to date and any actions were cleared promptly.

I am very happy from the job they done so far

Excellent company friendly reliable