Sedgwick UK Reviews 4,490

Excellent service, many thanks for all your help.

After major ankle surgery, my doctor confirmed that I would likely be unable to ski for several years. I submitted medical documentation and filed an appeal exactly as instructed after my claim was denied.

Since March 2026, despite multiple follow-ups, I have received only automated responses repeating the same “30 business days” message with no actual update or indication that anyone reviewed the appeal.

What is most frustrating is not even the denial itself, but the complete lack of meaningful communication or customer service during a serious medical situation.
Unfortunately, it feels that the company's priority is collecting customers’ money, while responsibility toward the customer is not.

Got house back together in 5 months with all works co ordinated by Revival. A few mis communications with Sedgewick loss adjuster and sometimes difficult to get hold of which was frustrating. Overall satisfactory and happy to have had them to help. Now the monthly payment has doubled but that's the way of it I suppose. We all end paying for it ourselves in the end.

I am disabled and logged a claim as my electric combi boiler is not providing me with hot water. I am all electric. Firstly an electrician was sent who couldn't do anything enen said don'tknow why they have sent me. Secondly a boiler engineer, who then said an electrical engineer was needed. I have requested an update through my sedgwick and they have said they will get back to me by 26th! That is 6 days without hot water to shower.

Absolutely Terrible experience with this home emergency company I had a blocked drain and toilet paper and feces were all over my drive they took 3 days to even send someone out to see the job after cancelling appointments and not letting me know . Promised calls back never received 1 and my call lod was at 46 calls to them as I had no toilet to use . After all that a plumber came out with no tools to fix anything then lift my man hole and broke my mono brick on my drive all so took a cover of my pipe and left it open so even more feces flooded out . They were absolutely terrible and the whole experience has made me ill am in the process of a large complaint and the Ombudsman had took the case so please please stay well clear of the company as they haven’t got a clue on anything.

Karen Sparks was amazing and kept me updated every step of the way and settlement was very quick

Exemplary Service
Fast Response
Easy and Helpful

I cannot praise you highly enough!

Laura from Sedwicks handled my claim professionally and efficiently. She worked with me to get a resolution in a good time frame and I was very happy with the service. Thank you.

We unfortunately experienced a home burglary just a day before our scheduled trip to Asia. It was an incredibly stressful time for my family, but dealing with
Joanne Swaffer from Sedgwick made a world of difference.

Despite the huge time difference while we were abroad, Jo was remarkably proactive, accommodating, and responsive. She even arranged a detailed one-hour online video session with me while I was away. I could deeply feel her empathy; she truly understood my anxieties about my property from thousands of miles away and provided practical, clear guidance.

Throughout the entire process, Jo and the team took a highly professional, objective, and fair approach to validating and assessing the true market value of our sentimental items. The turnaround time to finalize the settlement was outstanding. Jo is an absolute credit to Sedgwick—her customer-centric approach represents the absolute finest standards of the industry. Thank you for turning a traumatic experience into a smooth, fair resolution. Highly recommended!

Paula was simply amazing to deal with. She handled our claim from start to finish making it stress free. Highly recommend.

We have had excellent service the loss adjuster David Heath kept us informed throughout the claim process and was throughly efficient for the duration

Well done great team !

Both, Andrew Leigh and Sushil Chander, were most efficient, polite and very professional when dealing with them both, over the past 26 months.
A pleasure to work with, both are assets to your Company.

Phone out has boiler broke down. Engineer came out fixed the boiler on a temporary basis. Phoned next day as boiler went down again, as my husband very ill in bed downstairs I was overwhelmed of the help I had.
Nathan riet is a credit to your company !!!

Overall the experience was positive, no issues with the claim itself, arranged for the drying process to be started quickly, slight delay between the house being dry and repairs to start but understand this has to go through an approval process. In the nicest possible way, I hope we don't need to instruct their services again :) but would be happy to recommend to anyone who does.

Sedgwick has been acting as loss adjuster on a subsidence claim affecting my home for almost four years, and the handling of this claim has been wholly unacceptable.

Over this period, site monitoring and investigations have been completely inadequate. Despite the Local Authority (LA) trees being identified as a contributing factor, they have failed to provide sufficient evidence, so the LA won’t take further action. Progress has been extremely slow, including taking over 14 months to arrange a site visit. Communication has been consistently poor, with emails frequently going unanswered for months at a time.

As a result, my home has continued to deteriorate throughout the claims process including large cracks appearing, and doors that no longer close properly. The repeated reassignment of claims handlers has resulted in a complete lack of continuity, accountability, and follow-up. Each change has further delayed progress, with no clear ownership or urgency in resolving the claim.

After nearly four years, the claim appears to have been allowed to drift, and Sedgwick seems intent on doing the minimum possible. The stress and frustration from the process so far has been overwhelming. I have gone through their complaints process, only to be fobbed off, and have now had to escalate the matter to the Financial Ombudsman. Other people should be made aware of their lack of service so hopefully they don’t end up in my position.

Absolutely phenomenal service from this company. I emailed my claim invoice to them yesterday evening and the money is in my account today! That's pretty impressive

Good xxxxxxxxxxxx

Returning from holiday in January to a burst pipe was a terrible experience. Our insurers quickly allocated our claim to Sedgwick and we have been very impressed in our dealings with them throughout the process. Ian, Julia and Pat have been super responsive and helpful any time we contacted them and I have absolutely no complaints in how our claim was managed and our home reinstated. I would highly recommend Sedgwick, and have already done so. It was a pleasure dealing with a very small group of people with specific responsibilities who were always available and/or returned calls promptly. All our costs were reimbursed very quickly as we submitted them. First class service.

Subsidence creates a stressful situation and I was concerned that the interests of the insurer might take precedence. However, I found that over a period of around a year from identifying the problem to completion of repairs, the service provided to me by Sedgwick has been exceptionally good.

I would highlight the high levels of professionalism and customer care shown by Ellis Micklethwaite, the Claims Consultant who dealt with most of the process and, before her, Shaneen Davies, the Building Consultant who efficiently assessed the problem and specified the necessary remedial measures.

Ellis coordinated a range of consultants and contractors and kept me informed over extended period, making sure that my views and choices, e.g. in finishings when the work was complete, were always taken into account. Her communication was always clear and she was always prompt in replying to any queries.

The one area in which Sedgwick could have improved their service would have been by having a larger range of arboreal consultants, it taking months to have a consultant available to visit Glasgow. I would commend Ellis in this regard for chasing the arborist regarding my case and good communication with me during this period. Ultimately, the service and quality of report from the arborist was excellent. Indeed, I was impressed by the quality of consultants and contractors commissioned by Sedgwick throughout my claim.

Principally due to the professionalism of the staff who I was engaged with – Ellis Micklethwaite and Shaneen Davies - my experience with Sedgwick has been excellent.

My (domestic major) loss adjuster was professional in approach while being friendly throughout (eleven months). She was utterly reliable in making regular contact with me and always helpful. She kept in contact with the relevant surveying and building personnel, encouraging them to maintain momentum.