Sedgwick UK Reviews 4,490

I cannot praise Sedgwick enough for how they looked after me during a recent water escape damage claim. I was going through an incredibly difficult time due to other tragic events, but John Drury, Georgina Harper, and Susan McAuley made the entire process seamless. They made the experience feel deeply personal, focusing entirely on my needs and always taking the time to listen. They got the work done quickly and without any hassle, completely removing the stress from my shoulders. I am so grateful to John, Georgina, and Susan for their compassion, teamwork, and efficiency.

When Sedgwick took responsibility for my claim they quickly compiled the necessary information, and had a representative with me the next day, who talked me through everything. With further investigation they were able to assign the work which was done with minimum disturbance. Their staff were always easily contactable and very helpful.

We liaised with Carly and found her to be efficient, polite and professional. Communication was clear and prompt. Claim settled within a reasonable period of time.

Quick attendance, drains were cleared and no mess. They organised a report for further exploration work to be conducted

Jan 2025, we were faced with our home being flooded, such a traumatic time, home unliveable. We contacted the Insurance company who were fantastic, the next day we met with the Loss Adjuster Steven Careless who assessed the damage and explained the process going forward, a lot to take in but he was brilliant . Following this we were in touch with Loss Adjuster, Gayle Lyon who guided us through firstly temporary accommodation then the rental whilst the work was being carried out then step by step through to the end. We would like to thank Gayle so much, she was always there, very professional but with such a caring nature. Along our journey we met with Mike Moore, Construction/ Building Manager and Scott Froggatt, who again were very professional, explaining the works planned and keeping in touch all the time, thank you both so much. All the works went to plan, communication between the different trades were 1st class and we would like to say a big thank you, to you all - R E Spencer Ltd, we would also like to mention the two ladies who came to assess the contents damage, Paul-Plumber, Chris-Decorator, Danny-Carpenter. The service we received from all at Sedgwick was outstanding and we couldn’t have been in better hands. Thank you all for making the journey so much easier through this traumatic time.

I had a Rod McKee who visited my property about my home conditions, he listened and went through my whole property and told me I had nothing to worry about. He was very professional, understanding and spoke with care which we rarely see these days. Just to say a big thank you for such a quick response

Amin Rahman visited my home and dealt with our claim in a very polite and professional manner.

Professional from first to last! Made the stressful experience of leak damage melt away.

Very straightforward and easy process- claim settled very quickly without any stress

Following a devastating house fire in November 2024, Our lives turned upside down as our severely disabled son had to go into supported living after struggling with moves following the fire. We lost everything in the fire and were dealing with court of protection and social services for our son. Nicola Rickson, loss adjuster was just totally wonderful. Clearly outlined the process for us, was amazingly helpful and listened to a totally stressed me crying about my son. Not in her job remit! I would recommend Sedgwick and Nicola , great professional service, real empathy and a all round great job. Thank you so much. I'd give 50 stars if I could!

Once I eventually got through to a human being I was very pleased with the pleasant and detailed information they provided. But I have say that the process of getting to speak to someone through the automated system in atrocious. Please make the process simpler and quicker. This should be fed back to Admiral Insurance too.

Dealing with Bev Rawlings was quick, simple and straight forward

Following a product safety recall on their kettles, Zwilling outsourced the administration of claims and processing of refunds to Sedgwick. The handling of the claims processing by Sedgwick has been dismal. I promptly provided all the necessary evidence and my claim has been approved. However, I am still waiting to receive the refund. Sedgwick stated a timescale of 3 weeks to process refund. It is now 6 weeks and still no refund has materialised. Sedgwick have admitted that, due to the number of customers impacted, there are delays and confirmed that mine is not an isolated case. I’ve spoken to customer service today and there is no sense of urgency to resolve the issue. I do appreciate that Mina was polite and sympathetic, and did provide an apology.

Given Sedgwick have failed to process a straighforward refund on a product recall, I would not have faith in their ability to process more complex insurance claims. Based on my experience, if I was a company considering using the services of Sedgwick, I’d think twice. Just look at how many 1* ratings Zwilling have received in the past month due to customers’ frustration at not receiving refunds.

Update 21 May 2026: still no refund processed. I spoke to Neena who was helpful but it was bad news as the timescale for processing refunds has now increased from 3 weeks to up to 8 weeks. The previous email stating “to be completed within the next few working days” was erroneous. Neena expressed that this is the nature of product recalls and you have to accept that they are slow. In my view this is a languid and unacceptable attitude for a company to adopt. I've had car insurance claims processed faster than this - and that includes the time taken for the repair.

Absolutely shocking. Ceiling collapsed more than two months ago and not a single word from them despite us providing all the requested quotes on time. Shocking company. The Customer Service is absolutely abysmal. Can’t even get to speak to a human being. Left on phone line hanging for more than 30 minutes each time only to be cut off.

Not having to wait for someone to answer and speaking to a human and not an AI

I phone my insurance on Tuesday morning 12/5/26 call from Nathan in 40 minutes and job done in same day 19.35 pm Boiler engineer (fazal)was polite and experienced also attitude was excellent I would recommend any day. Thank again Mr alli Patel.

Kirsty has been absolutely outstanding in dealing with our claim. The care and attention to detail has been second to none which has made the whole process much easier. Thank you!

The visit was on time, guy was polite and did the job well.

Short waiting time for call to be answered, polite, knowledgeable and helpful response from advisor.