Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, work efficiently, and always leave the work area exceptionally clean and tidy. Consumers are also very pleased with the wonderful quality of the new windows and doors, describing the overall process as smooth from start to finish. Some reviewers were not happy with installation issues, mentioning that the work felt rushed or that leaks appeared shortly after completion. Some customers also noted minor inconveniences like missing sealant, unexpected condensation, or initial teething problems following the fitting process.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, efficient installation, and polite,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, friendly, and... See more

Product

Clients share satisfaction on product, frequently praising the amazing quality of windows and doors.... See more

Quality

Reviewers express general satisfaction regarding quality, frequently praising the fantastic look and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth process from start to finish…

Smooth process from start to finish with friendly knowledgeable staff. Fitters were efficient and tidy.

August 5, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Door lnstaltion and quality

A little disappointed after initial installation several teething problems and feel and not sure of durability of door
L cerajewski

August 16, 2026
Sidey logo

Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk to discuss the matter further.

Rated 4 out of 5 stars

From double glazed wooden to triple glazed UPVC Sun RoomWe are very happy with the quality of…

We are very happy with the quality of the final product. Mistakes were made but these were acknowledged and rectified in good time. All the staff involved in our order including the installtion team were friendly and helpful. If it had not been for the mistakes, we would have rated Sidey excellent with five stars.

June 19, 2026
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Reply from Sidey

Thank you for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Good reliable service

Good reliable service. Windows rapidly fitted and cleaned after fitting

June 3, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Informative

Informative, professional, gave really useful advice & steered us in the right direction, couldn't have been more helpful.

August 10, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

First class quality and…

First class quality and service.Operatives most helpful and tidy.All went to plan.Thank you.

May 29, 2026
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Very happy with the service from start…

Very happy with the service from start to finish - would definitely use again and have no concerns recommending

May 28, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Very efficient

Very efficient. Painless process with an excellent outcome.

Only one slight problem - I noticed this morning that one of the window pains had started to 'cloud' with condensation within the double glazing.

April 1, 2026
Sidey logo

Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Splendid job

Arrived on time, did a splendid job and very helpful.

June 15, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!
Absolutely diabolical company. We had our windows replaced, and the workmen completely ruined our stair carpet. Despite being asked not to, they wore muddy boots through the house and then lifted dirty dust sheets directly onto our cream carpet, leaving large, dark stains.

Before the work started, we were explicitly told that if any damage was caused to the interior of our property, the company would cover the cost of cleaning or replacement. Now that the damage has been done, they are refusing to pay for even a professional carpet clean, instead they would like to send out the workmen who created the mess to try rectify although they are not professional carpet cleaners.

February 28, 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience.
We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. Unfortunately, as we have not received any additional information in response to our request, we are unable to identify your case or fully understand the issues raised.
If you would still like to discuss this matter, please contact us at sideyinfo@sidey.co.uk with your name, address, and any relevant details, and a member of our team will be happy to assist.
We remain committed to resolving any genuine concerns and look forward to hearing from you.

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, polite, tidy up after. Windows look amazing,
Steven and William are a fabulous team, very efficient and helpful.

May 25, 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) …

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, excellent politeness and very understanding. Thanks very much guys, very nice meeting you both.

April 13, 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Great customer service from initial…

Great customer service from initial visit to post fitting

February 12, 2026
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

fitters...

April 14, 2026
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Prompt service & class product

Prompt service & class product. Needed to add that everyone from start to finish were great. So so happy with end result.

March 10, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Door installation

Excellent service from initial look around showroom to installation of new doors. Installation was prioritised due to problems with my locks. My decision to choose Sidey over a competitor was their new door handle locking mechanism.

January 31, 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

ÙPVC Windows and Doors

Had my whole house supplied and fitted with triple glazed white pvc windows and white pvc half glass front door. Absolutely ecstatic with the end results. Fitters took all my wooden venetian blinds down for me and then refitted them when finished, as I have mobility issues. Whole house done in half a day, with minimal upheaval, and cleaned and hoovered when finished. I have the utmost respect for the fitters, they didn't even stop for lunch or any breaks, just heads down to the job in hand. I would highly recommend this company, they are the best for professionalism, sheer hard graft and care.

Elaine Anderson

March 6, 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

We had the pleasure of Sidey attending…

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy.

The fitting team couldn't have been more professional and hardworking, they were helpful and high standard of work.

The windows look fantastic and of great quality, highly recommended company. Caroline and Chris Kilmarnock

March 4, 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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