Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.
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Review summary
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Excellent pricing and fast booking process. keep up it up.
it was good the process payment was good, self explanatory
It was such a hassle trying to figure out payment. I kept running into issues. It almost made paying the extra $13 extra on the airline’s app worth it just for the ease.
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Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
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3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 2 weeks
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EASY TO BOOK
May 19, 2026
it was easy to navigate.
May 17, 2026
Best On-line Prices for Airfair
This is the first time in a very long time that I have used another site other than Expedia. The prices I found were almost $10 less expensive per person than the other sites. I just hope I have no issues with our tickets so we don't run into snags with this company. Here's to hoping we found an honest company. We no longer deal with Travelocity due to awful customer service when we needed help.
May 16, 2026
Bait-and-switch scam - charged first, demanded extra $202.80 after 16 hours
I booked a flight (Yerevan to San Francisco, then Los Angeles to Berlin, booking ref GWRQGN) on May 15, 2026. My card was charged immediately. About 16 hours later, I received an email demanding an additional USD 202.80, claiming fares had changed.
This is a deliberate bait-and-switch scheme: they show you a low price, charge your card, then hold the booking hostage until you agree to pay more. By the time they send the fare-change email, ticket prices on the actual airline's website are even higher - so you feel trapped with no good options.
When I told them this practice violates US Department of Transportation regulations on airfare pricing, the agent's only response was "Fare was actually increase that is we shared the e mail." I demanded a cancellation, which they confirmed in the live chat, and was told refund initiation takes 24-48 hours.
Avoid this company.
May 15, 2026
Unprompted review
Good too go!
May 15, 2026
Thank you very mush it was such usefull
May 15, 2026
I wanted to book WITH A HUMAN!!!
I didn’t like that I couldn’t call and book faster WITH A PERSON without being charged a fee!
May 13, 2026
Reply from SmartFares
Dear Customer,
Thank you for your feedback, and we completely understand your preference for booking with a live agent — many of our customers share that sentiment!
We do want to clarify that when a reservation is completed online, no additional fees are applied beyond the cost of the ticket itself.
We've reviewed your reservation and are happy to confirm that it is fully confirmed and booked at the exact fare you agreed to. Everything looks good on our end!
If you ever need assistance or have any questions, our customer support team is available 24/7 and would be more than happy to help. Thank you for choosing us and we hope to give you a seamless experience every time!
Regards,
Smartfares
Cheaper price and easier form filling.
May 14, 2026
Good experience
May 13, 2026
easy booking
May 12, 2026
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