Snackfully Reviews 40

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 3 out of 5 stars

On the website it looks like the mixed snack boxes are in a neat, tidy presentation box but they actually just arrive in the external packaging used for postage. So when they arrive the boxes are beat... See more

Company replied

Rated 1 out of 5 stars

3 boxes of Barebells arrived with no flavour. Don't know how they managed to make that happen. It must have been how they were stored or maybe they were faulty from manufacturer. It is not the bars fa... See more

Company replied

Rated 5 out of 5 stars

Discovered Snackfully a couple of weeks ago and let's just say it's my new favorite shop! The prices are great, the selection is incredible (lots of healthy snacks too), and the mystery box is awesome... See more

Rated 5 out of 5 stars

I'm so happy that I stumbled upon Snackfully when searching for a new provider for office snacks. Snackfully are stocking the best B Corp and sustainability-focused brands at great prices; plus, they... See more

Company replied

Company details

  1. Grocery Store
  2. Confectionery
  3. Soft Drinks Shop

Written by the company

Snackfully is more than just a name. It’s a state of satisfaction. A snack philosophy. It’s your snack prayers answered. Your snappetite satisfied. That feeling of gratitude when those snacks are delivered. It’s the feeling when a house or office is well stocked, and sorted for snacks. It’s the snackaffluence of e-shopping in the best market for gourmet snacks. You think, shop and live life more Snackfully.


Contact info

3.3

Average

TrustScore 3.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent packaging of my order and…

Excellent packaging of my order and received on time

May 6, 2023
Unprompted review
Snackfully logo

Reply from Snackfully

Hi Abdulrahman,

Thank you so much for taking the time to write this review. I'm glad to hear that your order arrived on time.

We really value and appreciate your lovely feedback.

Yours Snackfully,

James

Rated 5 out of 5 stars

Great company and products

Great company and products, fast delivery too

February 7, 2023
Unprompted review
Snackfully logo

Reply from Snackfully

Hi Rubby,

Thank you so much for taking the time to write this lovely review.

It's so valuable for us, as a small company, to receive such positive reviews.

Yours Snackfully,

James

Rated 5 out of 5 stars

The kind of company that I love

The kind of company that I love. Good products, good website, good prices, good people, orders sent out very quickly and with DPD. How could one not stay a loyal customer.

December 28, 2022
Unprompted review
Snackfully logo

Reply from Snackfully

Hi Thomas,

Thank you for taking the time to write such a lovely review.

As a small, young company, it's so valuable for us to receive a review like this and to know you will be staying a loyal customer.

Yours Snackfully,

James

Rated 5 out of 5 stars

Quick delivery and great price

Ordered an advent calendar yesterday and less than 24hrs later it had arrived! Such a good price as well for the size of the item.
Would 100% order again and recommend to friends and family :) well done guys

November 11, 2022
Unprompted review
Snackfully logo

Reply from Snackfully

Thanks for such a lovely review! We’re so pleased you like the look of your advent calendar….by the sounds of description you must have opted for the Tony’s Chocoloney Calendar. They are amazing 🤩

Rated 5 out of 5 stars

Can’t fault the service

Can’t fault the service. I was looking for packs of Nocco as buying individually is expensive over time. I came across snackfully after searching for Nocco online and the deals they had were so good, I’m one to always go by reviews however I emailed on Tuesday after seeing a review regarding use by dates. I queried this as I was bulk buying, I received a response within an hour and today I have received my purchase. I will definitely be shopping here again, fab deals, great customer service and fast shipping! Thank you.

August 25, 2022
Unprompted review
Snackfully logo

Reply from Snackfully

Hi Katie,
Thank you for taking the time to write such a lovely review for us.
As a young company just over 2 years old it means so much for us to receive a review like this on Trustpilot.
We hope you enjoy the NOCCO.
Yours Snackfully
Tom & The whole of Team Snackfully

Rated 5 out of 5 stars

Great Experience

The order was great, the shipping was super fast and the package was very well packaged. Amazing experience.

July 25, 2022
Unprompted review
Snackfully logo

Reply from Snackfully

Hi Jenny,
Thanks for taking the time to write us a lovely review.
It means so much to hear from our customers & as a young company just over 2 years old your feedback is so valuable to hear.
Yours Snackfully
Tom

Rated 1 out of 5 stars

Dismally Poor Delivery Service

I placed an order for five cases of soda (24 cans/case) and was given a delivery date of the following Monday. Saturday morning I woke up to a notice that my purchase would be delivered on Saturday, forcing me to rearrange my Saturday plans. I've waited all day for the delivery (it's now more than an hour past the LAST delivery time they gave) and there's still no sign that the order will be delivered any time soon.

Snackfully uses DPD for their delivery service. I didn't realize until I named this review what DPD means, but if I know a vendor uses DPD, I don't use that vendor. I'll have to find someone other than Snackfully for my next order.

June 4, 2022
Unprompted review
Snackfully logo

Reply from Snackfully

Hi,

Thank you for letting us know about your feedback with DPD.

If you could drop us an email directly on hello@snackfully.co.uk we will be able to investigate what has gone on with your delivery.

We're sorry that DPD had messaged you to say they were going to deliver early. However without knowing who you are or which order you are talking about we are unable to help.

Ordinarly, DPD are an excellent delivery partner & rarely have issues in delivery.

Rated 5 out of 5 stars

The kindest company!!!

Not only did i get a class deal on my order - ufit latte 25g protein shake / jealous gummy worms, but the interaction I had with this company has made my day and they have gained a returning customer.

The delivery company did not attempt delivery - and sent it to a pick up shop which i am unable to get to as i am disabled and do not have family that could collect it. I contacted the delivery company to ask them to re-deliver, they said i had to contact snackfully who would rearrange this - which they are not able to do once it reaches the pick up shop.

Instead of making me wait 7 days for the parcel to be recalled back to them, Snackfully kindly re-sent the order ON THE SAME DAY for it to be delivered the next day!!!!

I have never had any company do this. They not only apologised for the inconvenience (which was not their fault) but apologised to me and sorted this out within seconds. I also appreciate their live chat being with an actual human instead of a robot.

This will be an inconvenience on their own stock until the original parcel can be recalled, but they done this out of genuine kindness towards a first time customer. Health and fitness shops can be extremely expensive to buy from, but their amazing deals - and positive customer service make it the best company i have ever used.

Thank you so very much for making my day, i shall be placing many more orders in the future :)

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic.

Sent an email about a expiry date on products, I was answered quickly and the delivery was super fast via dpd which was fantastic :) highly recommended.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and product

Took a chance ordering as I wanted some non-alcoholic cider for the Xmas period. Turns out the service was fantastic and the cider lovely and refreshing.

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

One happy team

After we decided to not meet face to face during Xmas 2021 festivities, it was decided at short notice to do a virtual event instead. To make this the best it can be, we contacted Tom at Snackfully and he jumped on the task to ensure the team had individual deliveries to home addresses, delivered the next day.

We can't thank the company enough for their prompt responses. All the team received many goodies, more than expected and made them happy.

Thank you Tom and your team - very happy

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Order arrived super fast, well packaged and the free treat box was so so good! Will be a repeat customer.

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Very fast delivery, amazing prices and the mystery box is a lovely additional touch! Especially being milk intolerant with some lush vegan treats inside! Thank you

November 27, 2021
Unprompted review
Rated 5 out of 5 stars

Love them!

Brilliant company! Super quick and constantly up to date delivery, great customer service, really competitive pricing

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Just amazing!

Discovered Snackfully a couple of weeks ago and let's just say it's my new favorite shop! The prices are great, the selection is incredible (lots of healthy snacks too), and the mystery box is awesome! The service has been amazing so far. The delivery is super fast - I receive my snacks within a day usually, and I really like that they highlight small businesses and female-led startups. Only thing I would note is restocking more often - some of my fave snacks have been sold out for a week or 2 now and wish they were available!

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love this shop, I was looking for heathy sweets and seen this shop so had a look. Initially I just ordered a few things that I like the look of, they arrived about a week later. They were all in one box and I loved the free mystery box so even thought I have now ordered a bulk order of different sweets and things I like, I still continue to try new stuff which is exciting. I love surprises so love this idea they have. Definitely have recommended to a few friends now who also love it.

February 27, 2021
Unprompted review
Rated 2 out of 5 stars

Hit and miss expiry dates

First purchase had good dates. Second purchase only had 2 months before expiry. There was no warning / info about it being short dated. For a small purchase this wouldn't matter. But, the site is set up for bulk purchases. I'd bought 80 bags of crisps. They only agreed to refund for 20. They did then offer opp to return if I'd got the large box they came in but it had been recycled. I will not purchase from the firm again unless they provide expiry date info.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow! From a service and price point! I called yesterday and spoke to a gentleman called Sam, I had a question about one of the products they sell. Sam took my details down and promised to call back within 5 min with an answer...and he did! Not only that, he gave me advice to on another product I wanted to buy. Extremely happy with the service and the items I received (next day). In these times it is so difficult to receive such excellent service. I am so happy with the products I ordered and I also got a complimentary snack box. Thank you!

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered vegan love raw cream filled…

I ordered vegan love raw cream filled wafer bars. this company was about £5 cheaper than everyone else and the website was really easy to use and the order came quickly. Couldn't ask for more!

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Yum Yum Posh Pop

Great and quick delivery.
Got my Dalstons drinks for cheaper than anywhere I could find.
Also had a free snack box!

December 4, 2020
Unprompted review

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