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See what reviewers are saying

Rated 1 out of 5 stars

Don’t waste your money These cameras are rubbish waited 4 wks for delivery, looks cheap and won’t connect to internet, complete waste of money , DONT BUY this crap

Rated 2 out of 5 stars

Ordered 2 cameras and 2 LED lights, but only got one of each. As I am a British expat now living in the Netherlands, and Brexit has kicked in, I now have to pay customs duties (€25) for any orders! R... See more

Company replied

Rated 5 out of 5 stars

Bought the Gamut 4 camera system, customer support very helpful, kit arrived promptly. One camera was mal functioning, returned free of charge, SpyCamera tested it, found it faulty. They replaced it f... See more

Company replied

Rated 1 out of 5 stars

Everything went smoothly until the time I wanted to contact them when facing an issue with the recording...tried phoning and emailing...NO answer. When I reached the point that I couldn't use the came... See more

Company replied

Company details

  1. Security Equipment Store
  2. Closed Circuit Television Store
  3. Electronics Store

Information provided by various external sources

We offer a comprehensive range of high-quality security solutions to suit any scenario at unbeatable prices. Based in Bristol, we are a leading supplier of CCTV systems and spy cameras for the home and business. We ensure our customers get the best possible service with free support, our superb price match promise and exceptional delivery. With a huge range of solutions, all the way from tiny covert spy cameras to advanced multi-camera CCTV systems, you will find something to suit your need. We are a distributor of Hikvision equipment, the world's largest CCTV supplier, which means we can offer professional equipment at remarkable prices for trade and installers.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve was great explaining what he was…

Steve was great explaining what he was doing and what I needed to do when syncretising and setting up my camera system. Really friendly and efficient service.

January 17, 2022
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Tracey,

Thank you for choosing to order from us, we appreciate it!

Steve and the rest of the tech support team are always here to help with any questions that you may have.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Very professional service and[product.

The quick service from Spy Camera is first rate. The products are packed in very durable packaging and the contents are all look very durable and once connected worked first class. Thank you again Spy CameraCCTV.

January 13, 2022
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi John,

Thank you very much for ordering from us, we're really grateful!

We strive to deliver the best products paired with outstanding customer service.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Kit easy to set up. Just put out in garden so haven’t seen any results

January 10, 2022
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi there,

Firstly, we're always really grateful for every order, so thank you!

Hopefully you will see some results soon.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Excellent buying & technical support experience

Bought the Gamut 4 camera system, customer support very helpful, kit arrived promptly. One camera was mal functioning, returned free of charge, SpyCamera tested it, found it faulty. They replaced it free of charge. Technical support excellent, particularly Menh Ly who talked me through set up & answered my daft questions.

December 23, 2021
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi David,

Thank you for your order and feedback, it's really appreciated!

We're pleased to hear that Menh Ly resolved your issue swiftly.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Great customer care

We locked ourselves out of our system after installation and had really excellent support from the team at SpyCamera, above and beyond expectations!

December 22, 2021
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Fiona,

Thank you for your order and feedback.

These things happen to the best of us, but we're always here to help if needed!

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Top company!

Excellent service as always and quality products. Would prefer instant availability to tech guys but I guess that’s what Covid has left us with.

December 15, 2021
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi David,

Thank you very much for your order, we appreciate it.

Yes, unfortunately you're exactly right. The combination of us being busier and various staff having to isolate makes responding to customers quickly a bit tricky at times, however, we hope this will ease up in the coming months.

We thank you for your patience.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

The right product

The right product, a fair price and fast delivery.

December 13, 2021
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Philip,

Thank you for your order and kind review!

Kind Regards, SpyCameraCCTV

Rated 4 out of 5 stars

Great personal service

Great personal service. Glitch in ordering on website so phoned up and received assistance. Waiting for stock to arrive was a bit lengthy but a sign of the times we're in. Kept up to date with delivery details. Been using this site for years so we'll trusted. I recommend them to all my friends.

December 13, 2021
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Sharon,

Thank you for continued loyalty to SpyCameraCCTV and your feedback.

We would really like to know more about this glitch that you encountered with the website, so we can look into it and get it fixed asap.

Regarding the delivery times, whilst we're doing our best to send out 100% of orders on time, the order volumes and covid are both making it difficult at times. We thank you for you patience with this.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Gamut Camera

Having had a problem with my Gamut camera I contacted SpyCCTV who arranged for me to return it for checking, a replacement camer was sent which now working well. Menh helped with the setup in a fiendly and professional manner.

December 9, 2021
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Richard,

Firstly, thank you for choosing to order from us and for giving us a 5 star rating, we really appreciate every review.

Our Helpdesk Team are a very knowledgeable, friendly and always happy to help with any questions.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Excellent compamy and Great Hikvision Camera

Good Camera, came a little slower but this was the post offices fault. Cameras were excellent easy to fit. I have dealt with this company many times and they have good customer service and really try to solve any issues. I would deal with again. The camera was a coax with POC and motorised zoom. All works excellently and resolution is fantastic (1080P)

December 7, 2021
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hello,

Thank you very much for choosing to order from us, and giving us a 5 star rating!

We're glad to hear that you're liking your new camera system.

Our Helpdesk team are always happy to help with any questions and queries, if required.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

The sign of a good company is not that…

The sign of a good company is not that everything is always right but that any problems are resolved efficiently and quickly. I had problems with my ordering which was my error but returns were handled without a problem. I did have a problem with ordering a camera which was too high a spec for my DVR. The support team identified this and a return and re-order was implemented to my satisfaction. The level of support has proved to be outstanding at every turn. Thanks.

December 6, 2021
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Graham,

Thank you for ordering from us, and your 5 star rating, we really appreciate it!

We're always willing to support you with product decision making and technical support where needed.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Great service,I had lots minor problems…

Great service,I had lots minor problems that were sorted promply,would recomemnd SPYCAMERA CCTV.

November 26, 2021
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Peter,

Thank you for the 5 star rating, we're always happy to help!

Kind Regards, SpyCameraCCTV

Rated 4 out of 5 stars

MyCam View event viewing

Having written a one star review I was contacted by the company and they have worked tirelessly to correct the issue via their supply source. Only fair to say Well Done!

November 18, 2021
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Michael,

We're really grateful that you updated your review, we really appreciate your cooperation and we're glad we could resolve this for you.

Kind Regards, SpyCameraCCTV

Rated 5 out of 5 stars

Very honest and efficient team

Very honest and efficient team. Providing service since 10 years . NO COMPLAINTS.

November 17, 2021
Unprompted review
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Thank you for your 5 star rating and kind review, we appreciate it!

SpyCameraCCTV

Rated 4 out of 5 stars

SD card for Wildlife Camera

I ordered a SD card for my wildlife camera, model HCAME1 which had an 19mm aperture. Unfortunately the supplied card at 11mm was too small to fit and the adaptor that came with it, too wide at 24mm. I am aware the model of camera is no longer supplied but hoped a suitable card was still available. The company arranged the return of the card without any hesitation and will be refunding the cost upon receipt of the goods.
I have purchased cameras from them in the past and found them to be helpful and great to deal with.

November 11, 2021
SpyCameraCCTV logo

Reply from SpyCameraCCTV

Hi Jennifer,

Thank you for ordering from us! We can understand your frustrations here, but we're really glad it was sorted quickly for you.

Kind Regards, SpyCameraCCTV

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