Don’t waste your money These cameras are rubbish waited 4 wks for delivery, looks cheap and won’t connect to internet, complete waste of money , DONT BUY this crap
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Ordered 2 cameras and 2 LED lights, but only got one of each. As I am a British expat now living in the Netherlands, and Brexit has kicked in, I now have to pay customs duties (€25) for any orders! R... See more
Company replied
Bought the Gamut 4 camera system, customer support very helpful, kit arrived promptly. One camera was mal functioning, returned free of charge, SpyCamera tested it, found it faulty. They replaced it f... See more
Company replied
Everything went smoothly until the time I wanted to contact them when facing an issue with the recording...tried phoning and emailing...NO answer. When I reached the point that I couldn't use the came... See more
Company replied
Company details
Information provided by various external sources
We offer a comprehensive range of high-quality security solutions to suit any scenario at unbeatable prices. Based in Bristol, we are a leading supplier of CCTV systems and spy cameras for the home and business. We ensure our customers get the best possible service with free support, our superb price match promise and exceptional delivery. With a huge range of solutions, all the way from tiny covert spy cameras to advanced multi-camera CCTV systems, you will find something to suit your need. We are a distributor of Hikvision equipment, the world's largest CCTV supplier, which means we can offer professional equipment at remarkable prices for trade and installers.
Contact info
Unit 3 Netham View Industrial Park, Netham Road, BS5 9PQ, Bristol, United States
- 0117 325 2470
- marketing@spycameracctv.com
- www.spycameracctv.com
2.9
Average
3K reviews
Hasn’t replied to negative reviews
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Good Support
Nice to find a company that actually puts the effort in to support their customers when they have non-standard support issues.
November 7, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Clive,
We do our best!
Kind Regards, SpyCameraCCTV
Good customer support
Had previously bought a turret camera from them and received an email indicating that the firmware needed to be updated on it. Tried to do so but it didn't work so I got in contact with their support, who were very responsive and helped to quickly overcome the issue.
October 30, 2021
Unprompted review
Reply from SpyCameraCCTV
Hey there!
Thank you for your order and kind review. Our aim is to always resolve any tech issues or answer tech questions, as quickly as possible!
Kind Regards, SpyCameraCCTV
Order processed and arrived quickly
October 29, 2021
Reply from SpyCameraCCTV
Hi Garry,
Thank you for your order and review. We're really pleased to hear that you're happy with the product and service.
Kind Regards, SpyCameraCCTV
Speedy response
Speedy response with a plausible answer to the question. Need to maintain expertise on older products for those who do not update every time a new model comes out.
Happy with the reply given.
October 28, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Tony,
Firstly, thank you for your order! Secondly, we're really pleased that we could resolve your issue swiftly.
Kind Regards, SpyCameraCCTV
Great service well worth paying the…
Great service well worth paying the yearly subscription ,
i have spent hours wasted trying to sort the issue out i had ,
stick to what you know i say :-)
October 28, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Rob,
Thank you for your order with us. Agreed, stick to what you know, our tech team are wizards and are always happy to help!
Kind Regards, SpyCameraCCTV
ORDERED THE ITEM AS IT WAS IN STOCK…
ORDERED THE ITEM AS IT WAS IN STOCK ARRIVED IN 2 DAYS AWESOME SERVICE AND REALLY GOOD PRODUCT AS WELL.....THANKS VERY MUCH.
October 20, 2021
Reply from SpyCameraCCTV
Hey there,
Thank you for your order and enthusiastic review.
We aim to get all of our orders to our customers as quickly as possible!
Enjoy.
Kind Regards, SpyCameraCCTV
Password reset issue
Had an issue with my password with the assistance of the helpline I was up and running again in no time. 5 star service
October 20, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Johnny,
Thank you for your order and review. Our support team are always here to help if needed!
Kind Regards, SpyCameraCCTV
Reply from SpyCameraCCTV
Hello Mr Wing,
I appreciate you're upset, however you've not purchased a camera/SD from us.
According to our records you've only purchased a battery from us.
I'm unsure of what other store you've mistaken us for but I've sent you an email to try and resolve this situation.
Kind Regards,
David B.
Customer Services.
Camera works well although the…
Camera works well although the instructions took some working out and the software I had to download was blocked by the security settings on my PC, which was a bit disconcerting. Also the instructions say the maximum memory card size supported is 64GB whereas the seller stated on its website that 128GB is the maximum, so I ordered the 128GB card but then sent it back after reading the instructions. However the seller was very apologetic and said they would happily refund me for the card when I returned it. So overall I am happy. It seems to be a good company to deal with.
October 16, 2021
Order Quantities Incorrect
Ordered 2 cameras and 2 LED lights, but only got one of each. As I am a British expat now living in the Netherlands, and Brexit has kicked in, I now have to pay customs duties (€25) for any orders!
Replacements will be sent but means I have to initially pay customs duties again, although Customer Services say these will be reimbursed.
October 6, 2021
Reply from SpyCameraCCTV
Hello Lee Steventon,
I am sorry your experience with our dispatch hasn't been plain sailing, I have spoken to our warehouse team about the mis-pick and as explained over our call we have recently had new staff in ahead of Christmas.
I can also see you've previously mention the reimbursement of import tax, again as discussed we'd be more than happy to cover the costs of this as promised.
It's regrettable Brexit has a heavy toll on all of us so I hope we can ease your experience as best we can by doing this for you.
You should receive an email as soon as we dispatch your order.
If you have any other questions or if there is anything else I can do for you, please don't hesitate to get in touch, I'd be happy to help.
Kind Regards,
David.B
Customer Services.
Reply from SpyCameraCCTV
Hello Mrs Collins,
Thank you for your order and kind review!
Kind Regards, SpyCameraCCTV
Brilliant service by brilliant staff
Excellent service by agents who have care for customers
September 11, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Callan,
Thank you for your order and review. We care greatly about all of our customers and aim to ensure they're happy with the service received.
Kind Regards, SpyCameraCCTV
Reply from SpyCameraCCTV
Hi Mrs Fisk,
Thank you for your order and kind review, it's great to hear that you're happy with your order.
Kind Regards, SpyCameraCCTV
Greenfeathers spare birdbox camara
Excellent service have used spycamaracctv for years different camera's and first class service .
September 7, 2021
Reply from SpyCameraCCTV
Hi Martin,
Thank you for being such a loyal customer, we appreciate it.
Kind Regards, SpyCameraCCTV
Had a problem with an old purchase
Had a problem with an old purchase. They were very helpful and sorted it out. Nothing was too much trouble and I wouldn't hesitate in recommending Spycameracctv.
August 26, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Rob,
Thank you for your order, we like to make sure all of our customers are happy.
Kind Regards, SpyCameraCCTV
Brilliant Service
After a power cut my CCTV went down....
Had a call from Menh, technical help, and its all up and running.
Brilliant service from Spy Camera !!!!
Would definitely recommend them to anyone thing about getting CCTV
August 25, 2021
Unprompted review
Reply from SpyCameraCCTV
Hi Nigel,
We're pleased to hear that we could help you so quickly.
Kind Regards, SpyCameraCCTV
Brilliant service and communication…
Brilliant service and communication with speedy delivery can't comment on the item as yet as it is a gift. Update my son loves the camera and it is used every night to photograph the wildlife activities in our field
August 24, 2021
Reply from SpyCameraCCTV
Hi Mrs Pattinson,
We strive to always give our customers a great shopping experience.
Kind Regards, SpyCameraCCTV
Great camera
Great camera. Detailed instructions on the website and easy to follow manual
with the equipment.
August 24, 2021
Reply from SpyCameraCCTV
Hi Mrs Fielden,
Thank you for your order.
We're glad that it was a pleasant and easy experience for you.
Kind Regards, SpyCameraCCTV
I will give four star rating for this…
I will give four star rating for this transaction. I received my order in good time, delivered by Royal mail. On opening my package I found that extra fitting/ connectors were required. Namely an mail/mail RCA connector and a cable to go between DVR and Tv. So as yet I have not managed to get my mic to perform.
My origin order was not my first choice. SpyCameraCCTV shows a video of their camera model idaudiopro, I could not find this article in their WEB page.
I am still interested in this camera if information is available!
August 24, 2021
Reply from SpyCameraCCTV
Hi Ronald,
Thank you for your original order.
If you still require further assistance then please get in touch with us via the number below and someone from our sales team will be able to help you:
0117 325 2470
Kind Regards, SpyCameraCCTV
Excellent buy!
August 15, 2021
Reply from SpyCameraCCTV
Hi Lee,
Thanks for your order, we're glad you're happy with it.
Kind Regards, SpyCameraCCTV
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