Gabrielle is incredible. This review is long overdue... Gabrielle helped me customize my tux for the big day. Absolutely nailed it. Tremendous service -- friendly and insightful. Very happy with the e... See more
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Review summary
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Reviews shaping this summary
This company is pure class. I happened to find a suitsupply store on a work trip in London. I always wanted to buy something from this brand and luckily I found the store by chance. Roberto the sales... See more
Company replied
Suitsupply is my favorite brand and makes up at least half my wardrobe after 4 years shopping there. Their clothing and suits are of excellent quality, especially for the price. If you have a leaner,... See more
Company replied
Website, packaging, fast delivery (next day!!!) is extraordinary! Def. recommended experience! PS. The only one thing I didn't like is on your website if I choose 'customise' and choose things with... See more
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Company details
Contact info
HJE Wenckebachweg 210, 1096 AS, Amsterdam, Netherlands
- 0800 020 6227
- service@suitsupply.com
- www.suitsupply.com
4.7
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience
Horrible experience. I use to be a loyal customer. I have purchased a significant amount of merchandise over the years. I will no longer patronize them in the store or online.
Do NOT buy online. I purchased some items nearly a week ago and I have not received any shipping or delivery information. The response that I received is as follows:
"Dear Mr. Hartfield,
Thank you for your message. We have reviewed your request and the order confirmation you received; however, we are not able to locate this order in our system. We understand how confusing this must be, and we are glad to help you move forward.
Based on the information available, it appears that the items you intended to order were:
• BW31207
• SW182206
To ensure you receive your items without further delay, we would be happy to place the order for you directly.
May we kindly ask for your confirmation that you would like us to proceed with creating the order for these two items? Once confirmed, we will prepare the order and send you the payment link.
We remain at your service and will take care of the next steps as soon as we hear from you."
I have ORDERED and PAID for the items and they are asking me to order and pay for them AGAIN!
DO NOT waste your time and money with this store.
December 7, 2025
Unprompted review
Reply from Suitsupply
Thank you for sharing your feedback, and we are truly sorry for the frustration this situation has caused, especially as a loyal customer. This is not the experience we want for you. Please rest assured that we are already following up on this through your open case. Our team is actively investigating the issue and will update you as soon as possible.Thank you for your patience while we work to resolve this, and we truly appreciate the chance to make things right.
Suitsupply Customer Service
service@suitsupply.com
S
Fast
Fast, good service! Sales team was very polite! Thank you for your professionalism.
December 10, 2025
Unprompted review
Reply from Suitsupply
Thank you so much for your wonderful feedback, Kim! We are delighted to hear that you experienced fast and smooth service, and that our Sales team left a positive impression with their politeness and professionalism. Your kind words truly mean a lot to us and we are looking forward to your next visit.
Suitsupply Customer Service
service@suitsupply.com
Reply from Suitsupply
Thank you for your feedback, Stuart. We are delighted to hear that the fit is perfect for you. We appreciate your confidence in us and look forward to assisting you again.
Suitsupply Customer Service
service@suitsupply.com
Excellent service from the support team
December 2, 2025
Unprompted review
Reply from Suitsupply
Thank you for your feedback, Rasmus. We are pleased to hear that you had an excellent experience with our support team. Your satisfaction is greatly appreciated, and we look forward to assisting you again.
Suitsupply Customer Service
service@suitsupply.com
Just the way I wanted it to fit
Just the way I wanted it to fit. Excellent work 👏
December 4, 2025
Unprompted review
Reply from Suitsupply
Thank you for your feedback, Adedayo. We are delighted to hear that the fit met your expectations and that you are pleased with the workmanship. We appreciate your kind words and look forward to assisting you again in the future.
Suitsupply Customer Service
service@suitsupply.com
Great pants
Love the fit and quality of the material. Great fast service.
December 3, 2025
Unprompted review
Reply from Suitsupply
Thank you so much for your kind words, Mark! We are happy to hear you are enjoying the fit, quality, and our fast service. We truly appreciate your support and hope to welcome you back again soon.
Suitsupply Customer Service
service@suitsupply.com
The worst customer service I have ever…
The worst customer service I have ever experienced in my life. Truly awful. I’ve never had service this utterly poor from any business in my life. I was very simply trying to exchange some items in my order for a size larger.
The return label was not included with the order so I had to get this manually from the support via email. They insisted the return label was hiding somewhere inside the order- it wasn’t.
The support worker then did the return labels and documents completely wrong, wrong items, wrong everything. I noted this and it took multiple further emails and phone calls to finally get the correct customs declarations and return labels issued to me.
Finally once my return had been collected, instead of exchanging my items they refunded me for some of them instead. When I questioned this they told me the size I wanted was not available so they decided to refund me instead.
I looked online and the size I wanted was in stock and available.
It just boggles the mind. You spent £1,500 to be treated like this.
The products seem great quality but the entire support system on the site is shockingly awful. How complicated can an exchange be. Surely that’s about as routine as it gets for a clothing brand.
Just absolutely disastrous and I wasted so much of my own time and patience simply attempting to do something that should be almost second nature for any online business.
Terrible terrible company.
Even after venting my frustrations and being completely clear with them they find a way to get it wrong again and again.
I can only imagine the situation will get worse and worse from now on as I’ve lost all trust that are able to do anything competently at all.
Please do not reply to my message with the same useless generic support email that has gotten me absolutely nowhere.
Appalling business and appalling practices.
November 18, 2025
Unprompted review
Reply from Suitsupply
Thank you for sharing your feedback, Dan. We are truly sorry for the series of mistakes and frustrations you experienced, from the missing return label to the incorrect documents and the mishandling of your exchange request. This is not the level of service we aim to provide, and we fully understand your disappointment and loss of trust. We would appreciate the opportunity to review your case properly and understand exactly what went wrong. If you are willing, please reach out to us again and refer to your review so we can locate your order immediately and work toward a suitable resolution. Thank you again for bringing this to our attention.
Suitsupply Customer Service
service@suitsupply.com
I'm very surprised by the bad quality…
I'm very surprised by the bad quality of your shoes and also the customer service!
Customer service telling me its normal that the shoes become yellow after wearing them three times. "This material is chosen for its comfort, flexibility and grip, but one of its inherent characteristics is that it can oxidize when exposed to air, UV light or moisture. This oxidation process can gradually cause a yellowing effect, particularly on lighter-colored soles." - For me thats just poor quality which I absolutely did not expect in that price range.
November 30, 2025
Unprompted review
Reply from Suitsupply
Thank you for sharing your feedback with us, Leon. We are very sorry to hear about your disappointment regarding both the condition of your shoes and your recent experience with our customer service. This is certainly not the impression we aim to leave, especially when expectations naturally align with the quality level associated with our products. Please rest assured that we have already reviewed your case carefully and are currently awaiting your reply to our last message in order to proceed. Should you have any further questions or would like to clarify anything before responding, we remain at your disposal.
Suitsupply Customer Service
service@suitsupply.com
DONT PURCHASE FAST SHIPPING!
I felt it was important to share my experience after having two disappointing online purchases with Suitsupply. On both occasions I paid for fast delivery, and both times the items arrived late. I then had to spend time on the phone getting the issue resolved.
To their credit, customer service refunded my delivery charges quickly and without any hassle, but it does highlight that they’re offering a service they can’t consistently deliver.
In-store, Suitsupply have always been excellent — the staff are helpful and the clothes are great quality — which makes the contrast with the online service frustrating.
I’ve given a balanced three-star review. My suggestion would be to remove the fast-delivery option from the website until it can be reliably provided, as both of my online orders have had the same issue. Which is in line with the many other 1 star reviews on trust pilot about other people’s very same experience
November 25, 2025
Unprompted review
Reply from Suitsupply
Thank you for sharing your experience, Nick. We sincerely apologize that your fast-delivery orders did not arrive on time. We understand how frustrating this must have been. While we are glad our team was able to refund the delivery charges promptly, it is clear we missed the mark on providing a consistent service. We appreciate your positive notes about our in-store experience and your constructive suggestion regarding the fast-delivery option. Your feedback has been shared internally for further review. Thank you again for taking the time to let us know. Please feel free to reach out if we can assist you further.
Suitsupply Customer Service
service@suitsupply.com
Never received my orders
Never received my orders
Customer support is very rude and unprofessional (they literally disconnect the chat on me)
It’s difficult to deal with this a busy man on the go. I would suggest avoiding if you value your time.
November 3, 2025
Unprompted review
Reply from Suitsupply
Thank you for sharing your feedback, Hassan. We sincerely apologize for the inconvenience with your orders and for the experience you had with our customer support team. This is not the standard of service we aim to provide.
If you still need assistance, please reach out to us again so we can review your case and work toward a quick resolution. We appreciate your patience and are here to help.
Suitsupply Customer Service
service@suitsupply.com
Very good!
Finally a company that makes trousers the way it should be!
November 22, 2025
Unprompted review
Reply from Suitsupply
Thank you for your kind feedback,. We are thrilled to hear that our trousers meet your expectations and that you are enjoying the fit and quality. We truly appreciate your support.
Suitsupply Customer Service
service@suitsupply.com
Miles was excellent
Miles was excellent! Fantastic service and will definitely be coming back
April 26, 2025
Unprompted review
Reply from Suitsupply
Thank you for your wonderful feedback, Tom. We are delighted to hear that Miles provided excellent service and that you had a great experience. We look forward to welcoming you back again soon.
Suitsupply Customer Service
service@suitsupply.com
Reply from Suitsupply
Thank you for your feedback, Humayun. We are pleased to hear that your order arrived earlier than expected. We hope you enjoy your purchase and look forward to assisting you again.
Suitsupply Customer Service
service@suitsupply.com
Never dispatch gift cards
Several times have ordered gift cards to be delivered in nice gift pack
Takes the money immediately
Takes 2 weeks to dispatch or not dispatched at all resulting in them saying was lost / not delivered etc etc. resulting in e vouchers after lots of fuss and stress
Very very disappointing for this company
November 14, 2025
Unprompted review
Reply from Suitsupply
Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear about your experience with our gift card deliveries. This is certainly not the level of service we aim to provide, and we fully understand how disappointing and frustrating it must have been to face repeated delays, missing shipments, and the inconvenience of receiving an e-voucher only after significant effort on your part. We sincerely apologize for the stress this situation has caused. Your comments are extremely valuable, and we would very much appreciate the opportunity to review your case in detail to ensure this is properly addressed. May we kindly ask you to reach out to us directly with your order number or the email address used for the purchase This will allow us to investigate the matter thoroughly and assist you with an appropriate resolution. Thank you again for bringing this to our attention. We hope to restore your confidence in our service.
Suitsupply Customer Service
service@suitsupply.com
Great online shopping experience
Great online shopping experience. Shirt fits well, quick delivery, excellent post-delivery recommendations on fit and sizing. Thanks Suitsupply!
November 17, 2025
Unprompted review
Reply from Suitsupply
Thank you very much for your wonderful feedback, Jacov. We are delighted to hear that you had a great online shopping experience with us and that your shirt fits well. It is also great to know that the delivery was quick and that our post-delivery fit and sizing recommendations were helpful. Your kind words are truly appreciated, and we are pleased that we could meet your expectations.
Suitsupply Customer Service
service@suitsupply.com
Mohamed shata is very helpful when I…
Mohamed shata is very helpful when I buy my first custom made suit throw him-he assist me as per my requirements
November 8, 2025
Unprompted review
Reply from Suitsupply
Thank you very much for sharing your feedback with us. We are very happy to hear that Mohamed provided you with such excellent assistance during the purchase of your first custom-made suit. It is wonderful to know that he was able to support you according to your requirements and help make the experience a positive one. Your kind words will certainly be shared with him and the rest of the team. We truly appreciate you taking the time to let us know.
Suitsupply Customer Service
service@suitsupply.com
I went to Suitsupply at Westfield
I went to Suitsupply at Westfield, where I was assisted by Kully — one of the best salesmen I’ve met in a very long time. He helped me choose the perfect suit and shoes for a special occasion, and his professionalism and attention to detail made the whole experience exceptional.
November 7, 2025
Unprompted review
Reply from Suitsupply
Thank you very much for taking the time to share your feedback. We are delighted to hear about your positive experience at our Suitsupply Westfield store and that Kully was able to assist you so exceptionally. His professionalism, expertise, and attention to detail are qualities we value greatly, and we are pleased to know they contributed to helping you find the perfect suit and shoes for your special occasion. Your kind words mean a great deal, and we will be sure to pass your compliments on to Kully and the store team. Feedback such as yours encourages us to continue delivering the highest level of service. Thank you once again for sharing your experience, and we look forward to welcoming you back in the future.
Suitsupply Customer Service
service@suitsupply.com
Good and helpfull advice
Good and helpfull advice. Clear communication and swift delivery
November 4, 2025
Unprompted review
Reply from Suitsupply
Thank you for your kind words, Paul! We are very happy to hear that you had a positive experience with our advice, communication, and delivery. We truly appreciate your feedback and hope to assist you again soon.
Suitsupply Customer Service
service@suitsupply.com
Elliot always has great energy and is…
Elliot always has great energy and is super detail oriented.
November 1, 2025
Unprompted review
Reply from Suitsupply
Thank you very much for taking the time to share your kind feedback, Alex. We are happy to hear that you had such a positive experience and that Elliot’s energy and attention to detail stood out during your visit. We take great pride in our team’s dedication to providing exceptional service, and your recognition of Elliot’s efforts will certainly be shared with him and the team. We truly appreciate your continued trust in Suitsupply and look forward to welcoming you again soon.
Suitsupply Customer Service
service@suitsupply.com
Says next day delivery but actually means 1-3 days
I paid £25 for next day delivery only to find out they ‘dont offer next day delivery’ when i spoke to an agent online. My email clearly says delivery for the next day. Simply don’t say it will arrive next day if it wont. And also don't charge £25 for it!! As per agent, delivery is 1-3 days….be transparent and tell customers this before they buy. Disappointed as i needed my order for the weekend.
October 31, 2025
Unprompted review
Reply from Suitsupply
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused, TT. We understand how disappointing it must have been not to receive your order when expected, especially after selecting express delivery. If your order did not arrive within that timeframe, we would be happy to refund the £25 express shipping fee. Please contact our Customer Service team if this has not yet been processed. We truly appreciate your understanding and will make sure your comments are shared internally to help improve our communication going forward.
Suitsupply Customer Service
service@suitsupply.com
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