Teleflora Reviews 11,624

Awful flowers. Was supposed to get roses, hydrangeas and Lillie’s. Mainly got baby breath!!! For $143!!! What a rip off

I ordered flowers and received an email that I had to change the order date, so I changed it to next available date. Then cancelled on the date that was set. THIS IS VERY unprofessional and then to have to wait for my refund? Will not use this service again

The product did not absolutely resemble the picture. What got delivered showed lot of leaves and yellow. The product ordered had red and pink roses with no greens showing. Very disappointing for flowers that cost $112 to be delivered.

I ordered flowers to be delivered for my daughter’s birthday. I received an odd voicemail this morning regarding my order. Since the call back number and order number did not match what was on my confirmation, I called the Telefora 800 number. I was assured by Crystal that the order would definitely be delivered today (1/29/26). By 5:50 the flowers did not arrive and I contacted Teleflora customer service and was told by Reen the order would NOT be delivered today because they were having trouble locating a florist in her area. I know that there are several florists where my daughter lives. This is unbelievable! I told her that I was thinking about canceling but not sure if I wanted to but after she put me on hold and got back on with me she went ahead and canceled the order without my consent. I will never use Teleflora again and I suggest no one else should either.

My order was canceled for some reason on their side. They said my order looked suspicious. They i had to call and wait online forever to get order replaced. Then when it arrived the bouquet looked nothing like what I picked. Face I picked was like stained glass look and the one I got was white. Not even the same shape. The reasons I picked it were also because it had a succulent and eucalyptus. The bouquet did not have either.

Ordered flowers for my great-niece's recital that I had to miss because I live far away and the road conditions were bad due to weather. I ordered flowers to be sent the day before. The morning of delivery day they sent an email saying the flowers were being delivered. Then late in the day I received an email saying they were unable to fulfill my order. No explanation. It was too late on a Saturday to get flowers delivered. The recital was on Sunday morning. They say I'm getting my money refunded. We will see. I absolutely would not recommend this company.

Flowers were marked as delivered and they never were. Horrible. Now I’m left with nothing to give my daughter on her special night. Would not recommend.

Pro - website easy, order arrive on date as requested.
Issue- Ordered a "Premier" (Cotton Candy) bouquet arrangement which showed pale pink & cream roses (at least 10), light pink carnations, white button spray chrysanthemums with pittosporum type leaf fillers. Bouquet that arrived at cousin's seemed more of a Standard size than a Premiere size. Instead of pale pink, the roses were dark pink (also only 4-6 included), along with dark orange alstroemeria (what?) & small white ground cover flowers with green filler. The bouquet delivered did not even slightly resemble the on-line representation nor was it remarkable in its own way. Within 48 hrs of receiving the flowers, 2 of the roses were already limped over. Twice the bouquet was pointed out as the one that came from me & my family. I thought, no it can't be. Please know that these flowers were ordered in memory of my cousin, a Certified Master Gardner! No one had positive comments regarding the bouquet and I don't blame them. I was sadly disappointed.

I had a great experience with Teleflora. The ordering process was quick and easy, delivery was right on time, and I really appreciated the phone call from the driver letting me know he was on his way. My coworker was thrilled and said the deluxe bouquets were beautiful. I love the results of giving flowers to support or show love to my friends and family!

Most indifferent and pathetic customer service and indifferent delivery... not only wrong flowers and vase was sent .. they refuse to accept responsibility and redeliver ! Worst experience ever

Provided pictures of what was received and what was advertised on there website. Did not even come close to the same thing. Issued a very minor refund. Not sufficient to what i paid. Spend your money else where. Should be a negative -5 star. Also reported to the BBB based on what is/feels like false advertising.

Bottom Line Up Front: I do not recommend Teleflora nor will I utilize for future purchases.

I ordered a floral arrangement for a funeral service 3 days in advance of the funeral. I included the time of the funeral service in the notes section. I did not pay the $15 upcharge (this would have been in addition to the $18.99 delivery fee) to have the flowers delivered before 1 PM since I gave plenty of advance notice.

The floral arrangement arrived during the funeral service and was stored in a room until after the ceremony completed. I had to inquire with the church to find out where the flowers were. That's ding on the delivery service but one I could have overlooked.

The floral arrangement looked like a dismal attempt at what the pictured floral arrangement, Beautiful in Blue, looked like and I paid the upcharge to for the Deluxe arrangement. I really wish I could upload a picture of how sad the floral arrangement that was delivered looked. Basically only the vase was as pictured. There were zero Lilies, zero purple Limonium or Statice, so basically no purple flowers. The florist added some drooping foliage (I am not familiar with) that made the arrangement look dehydrated, almost dead. I was embarrassed to be associated with the floral arrangement.

I understand that the florist has to use flowers that are in season and available in the area, but the arrangement we received was a horrible attempt.

VERY disappointed with this purchase.

On the plus side, the checkout process was okay, not difficult. Numerous floral selections (although does that really count as a plus if you don't get what you order), decent promotional offers, tracking order status was okay but also vague (ordered, with florist, delivered) does not include which florist is fulfilling the order or time of delivery.

Don’t bother ordering from this company. They are ridiculous. I tried to order flowers for a funeral. My first clue to not order should have been, when I tried to order an arrangement it stated not available in that service area. So I ordered another arrangement. The order went through and I got an order confirmation email. I went about my day confident with what I ordered. I was sick the following day so I didn’t check my emails. Checking emails today 1/23/2026, the day of the viewing, I find out my order was cancelled hours after completing it. Then Teleflora has the unmitigated gall to state I’ll receive a refund in 2 to 10 business days. Lies they tell. I’m getting my money back on today. Going to my bank and have them pull the funds back now. Teleflora is crazy. Just like the website stated the flowers I wanted weren’t available, they should have also stated that they don’t service the area in the state of FL that I was sending the flowers to so that I could have avoided spending my money. NEVER AGAIN!!!! Crap for service and customer service.

Overall, I had an outstanding experience using Teleflora. I decided to place a same-day order for a floral arrangement to be delivered to a local business. I was able to make my flower selection from wide range of options. I included special instructions and had no issues during the check process. The arrangement was delivered on time and recipient was extremely pleased with her surprise gift.

I have ordered this arrangement before & it is so pretty & cheerful!Hope this ones.the same.

NEVER AGAIN ! Used Teleflora for the first time for flowers to my son and dau-in-law to celebrate the arrival of my grandson. My total was $114.00 I ordered flowers in an elephant vase with a “Hello Baby” sign - the “premium” arrangement. I got a feminine small unicorn and no sign ! I understand minor substitutions, but going from a boy-looking vase with a sign to a feminine unicorn vase and no sign is absolutely UNACCEPTABLE ! DO NOT USE TELEFLORA. Call a local florist or FTD !

I would give them 0 stars if it would let me. This is the situation that occurred for an arrangement I ordered to be delivered to my best friend. The only resolution that they finally provided after receiving this detailed email, below, was to pick up the flowers on 1/5/26, the day after they were delivered, and then provide a refund but no replacement order. They would not guarantee anything at all and the flowers were already dead the day they picked them up! Here is the email that provides all detail: This order was scheduled for delivery on January 9, 2026 for her mother’s funeral; however, it was delivered early on January 5, 2026. In addition to the delivery-date error, the design and flower quality do not match the advertised Teleflora photo and fall well below professional standards.

Specific issues, in florist terms:
Unapproved substitutions of premium stems
Advertised focal mix: white roses, white dahlias, white snapdragons, and a blue hydrangea.
Delivered mix: white roses plus mums/spider mums (in place of dahlias), no snapdragons, and heavy alstroemeria (Peruvian lilies) not shown in the advertisement, with green button mums added.
These are lower-cost filler stems replacing premium focals—not acceptable without prior written approval.

Design and silhouette mismatch
Advertised: taller, airy, asymmetrical arrangement with vertical line (snapdragons) and clear focal hierarchy.
Delivered: a short, squat mound with truncated stem length, no vertical lift, and greens flaring horizontally. This is a different design style than sold.

Focal placement and balance issues
Focals are clustered unevenly; the blue hydrangea is tucked low, reducing its impact.
Eucalyptus and leatherleaf fern dominate the eye line and obscure blooms.
Multiple alstroemeria heads face sideways/backward, indicating poor presentation and lack of focal hierarchy.

Freshness and stem condition
Visible drooping alstroemeria, curling petals, and tired stamens; mums show uneven opening.
This does not meet the expectation of fresh, upright blooms for a funeral arrangement.

Color and product treatment concerns
The hydrangea appears dyed/over‑saturated rather than a natural blue and is positioned too low to act as the intended color block.
The addition of green button mums introduces an off‑palette neon green not present in the advertised photo.

Vase and presentation
The advertised vase is a faceted, royal‑blue vessel; the delivered vase is a generic teal/blue glass with a wrinkled ribbon.
Overall presentation is inferior and not consistent with the advertised styling.

Requested remedy:
Full remake to match the advertised design and quality, to be delivered on Friday 1/9/26 as originally requested.
A firm commitment that there will be no substitutions—of flower types, colors, or vase—without my prior written approval.
If a remake is provided, the arrangement must be fresh, true to the advertised flower list (roses, dahlias, snapdragons, blue (natural and not dyed) hydrangea, properly structured with vertical line and focal hierarchy, and delivered on January 9, 2026 as originally scheduled.
I have attached photos for reference (advertised image and delivered photos 1–4). Given the funeral timing, please confirm the resolution by 3:00 PM ET today so we can avoid further distress for the family.
Thank you for your prompt attention to this matter.

I realize there is a substitution policy, but my word, when you substitute the most important pieces of the arrangement being shown online, it totally changes the entire look (and in this case it was something I would not have even selected). So, what exactly is the point of the photos online?!?!?! If you cannot guarantee that what you display/describe is even going to closely represent what is sent, then don't bother offering it for the zip code being entered! From now on, I will just go directly to the local florist. This is the only way to know for sure exactly what I am sending and that I'm getting my money's worth. What was received, was closer to another option on Teleflora's website. If I had wanted that particular arrangement, I would have purchased it instead, but it didn't have the same meaning I wanted to portray. I am retired, so money is far too precious nowadays to just willy nilly substitute key items and send something that is nothing like what you are expecting to be received or paid for. The only good thing I can say is that it did arrive the next day to the hospital.

I placed a ordered 5 days ago and still fighting with teleflora to refund my money. Saying they can't get in contact with the flower shop even after the 24hr investigation. I want My Money. Teleflora suck

I ordered flowers for a funeral, to be delivered the day before the funeral. I got a call at 1:30 the day of the funeral, telling me they couldn't find a florist that would deliver to the funeral home. They were who the funeral home recommended on their web page. I would not recommend them ever.