Teleflora Reviews 11,624

THE MOST WORSE ENTIRE PLACE EVER TO ORDER ANYTHING FROM! SOOO SAD!!! 😡😡 after two tries nothing was even close to what I paid for in ordered what was sent was cheap a fourth of the size and nothing at all that was even in included!!! VERY VERY DISAPPOINTED

I used the Teleflora website based on my Union Plus benefit for the discount and the beauty of it, and thought it would be a good way to surprise a friend celebrating her birthday. I asked her to stay home once I placed the order for flowers on Teleflora. I placed the order with an order number at 7:30 AM, and to my dismay, the order was supposed to be delivered by 11-Noon. I reached out to my friend at 1 PM to ask if she had received her surprise flowers, and she replied no.
Ten minutes later, after rechecking the order, I found out it was cancelled. I immediately called the customer service line of Teleflora, and the guy said, "Yes, it's cancelled." The third party cancelled your order. I don't know why; there's nothing that we can do. Try another florist company, and that was that, no compensation, no NOTHING. I want to tell Union Plus to select another Floral service because Teleflora does not provide good customer service by reaching out to the customer if there is an issue. Yes, I want a much better floral service.

I made my order for my Dad’s 82 birthday. I ordered a bird of paradise plant, molar balloons and a box of candy. Some stupidly plant and flower arrangements. Regular balloons and they were not even filled with helium. I want my Dad to be able to plant his Bird of Paradise in a planter and enjoy it for the rest of his life. Thanks for nothing and we were late to deliver. By 2 days!!!!!!

I ordered a special orchid from this shop because I was looking for something unique. While I understood substitutions might be necessary, what I received was completely different from what was advertised. Instead of a comparable alternative, they sent two very common orchids — the exact variety I was trying to avoid.
The substitution did not match the style, rarity, or overall value of the original listing. It felt like there was little effort made to provide something similar in quality or presentation.
Unfortunately, this was a disappointing experience, and I would not order from them again unless substitution standards are clearly improved.

Apparently I should have read reviews before using this service 🙄.
I have received the exact same experience sadly.
Charged immediately, but then oops can't complete.
Said I'd receive a full refund....withe
The wrong amount listed in the E-mail.
Replied another oops, I guess.
Now we have to wait 10 days for a refund it took you minutes to remove from my account.
Worst customer service EVER.

I went on this website to order a plant as a gift. I entered the zip code and delivery address with no issues, and it clearly showed next-day delivery was available. They even displayed options that could arrive the very next day.

Late the following day, I received a message saying they couldn’t ship it as promised but could deliver it two days later instead. I agreed to that change. Then today, around mid-day, I was told they couldn’t even find a florist to fulfill the order.

Shouldn’t availability be confirmed before accepting an order and charging a customer’s card? Even better, before promising next-day delivery in the first place? Now I’m being told it will take 10 business days to process a refund.

What a joke of a company. I honestly don’t understand how they stay in business

Ordered 3 days prior to delivery funeral flowers, on the day of delivery they text me and tell me they cannot deliver until two days after the funeral! customer service could hardly speak English when telling me they couldn't find a florist in Liverpool! I know there are thousands of florists, absolutely disgusting service DO NOT USE THEM, EVER I then scrambled and got next day delivery from flowershopsnetwork.com no problem, thank God. I cannot tell you how mad it made me the absolute incompetence of this so called company, they are an absolute joke who just don't care now I have to wait 10 days for my refund! insanity

They completely missed the delivery date. Granted, there was some inclement weather that day but not until much later in the day. They had PLENTY of time to deliver the single bouquet to my aunt for her birthday. Instead the day came and went, and no flowers. I contacted them the next day to ask how soon my aunt could receive her BIRTHDAY GIFT, and instead of reading the email and providing an updated ETA, they cancelled my order. I will be telling any and everybody who will listen to avoid these scam artists.

I sent two flower arrangements recently. One was the Teleflora's Hummingbird Surprise Bouquet - Deluxe, the other 12 red roses. Both recipients raved about their flowers. In fact I was sent a picture of the roses 7 days later and they still looked as fresh as when delivered. Let me give credit where credit is due. Teleflora’s site is clear, easy to navigate and they are VERY responsive. A previous arrangement arrived frozen. When I wrote Teleflora about it someone responded within the hour to make it right. Understand that the flowers come from local florists. If something is wrong with the flowers it is the florists fault. Regarding the two arrangements I recently sent - one went to New Mexico and the roses went to a snowy town in New York. Both were fresh, gorgeous and well received.

I was so very embarrassed. I ordered these flowers in good faith that they would look “somewhat” like the picture I ordered from. These are 2 totally different products. One is a floor standing big wide spray of flowers and the other is a cheap-looking potted arrangement that sits on the floor like something in front of a podium at a graduation and not a wake. After approaching Teleflora, their "remedy" was to give me a $35 credit towards a future order. Future order???? Are you joking me, I will NEVER purchase from them again, and will advise anyone who cares about what they send their loved ones to not send flowers from Teleflora. They are getting 2 stars because the flowers actually did "arrive".

Avoid this service. Overpriced, but I ordered anyway. Got confirmation the day of delivery - then, with no reason given, the order was cancelled. It has been 5 days, and there has been no refund. They charged my card before delivering service. I will never use this service again

Not even close to what I ordered. I ordered a Congratulations bouquet for my daughter and husband for buying their new house. $100 bouquet with blue Delphinium, eucalyptus, cream roses, even a succulent in a white ceramic vase on a stand. What they got was a valentines bouquet with carnations and daisies. Worth less than half the value I paid. Customer service did not care. They refunded the shipping and gave me a coupon for my next purchase. Unbelievable that they don't stand by their service. NEVER AGAIN.

UPDATE: added two stars - I put this review on Trustpilot and Teleflora responded with a 50% rebate! So I Just wanted to give credit to them for doing that. I know "shop local" etc. but I needed a quick order between doing 15 things and didn't have time to look at all the reviews of all the florists in their local area to decide where to order. (isn't that what these sites like Teleflora are for?) I had used them before with no issues. Unfortunate that it was Valentines Day as well. Anyway - just wanted to give credit....(even though nothing happened dealing directly with them , it took a bad review to do it.)

This company’s services are automatically shown on the online obituary via Dignity Memorial. Teleflora offers sympathy flower delivery and other appropriate sympathy gifts that are immediately processed online. I chose the option to have ten trees donated in my loved one’s honor (which is explained in detail to the buyer.) However, they do not inform the immediate family of the deceased that this gift has been sent. They claimed that I would receive a digital certificate which never arrived.i asked to cancel my order and get a refund. They denied my request. What is the point of trying to honor someone I loved very much, if it is not providing comfort to her family? The customer service team failed to reconcile the situation. It makes me question whether these so called trees exist at all. It’s been over a week since the funeral. I will never use this company again.

This order was not filled, the flowers were never delivered.. I called the customer service line and they said someone would get back to me from the International Dept in 48 which did not happen... I read other reviews.. this is a scam

Easy to order and good quality products, I’ve ordered a ficus tree for a funeral and flowers for my mother for valentines, both were delivered on time and both were fresh and healthy!

So, last Wednesday evening I ordered a flower arrangement for a female cancer patient, she recently got out of the hospital. I sent them in her husband's name because I didn't want him to think anything. Him and I really don't get along. Then I get an e-mail from Teleflora late Thursday afternoon. It stated: "We have canceled your flower order (for unknown reasons?) I thought, "Wha?" Why? I tried calling, no answer? I wrote them an e-mail early Friday morning. A person sent me an e-mail back. "They haven't changed their decision." Then I requested my money back in full. I still haven't seen that in my corporate bank account.

5 Honest Reviews

I bought the Teleflora Membership and let them ruin several flower deliveries before I stopped using them. Hopefully you can learn from my mistake and choose another service or go directly to a local florist. After they failed on half of the flower deliveries in one way or another, they were refused to refund the membership that had never offered any service-add. Every order I placed was done at least 2 weeks in advance and they still managed to leave a negative mark on multiple holidays.

Order 1 - The surprise flowers I ordered, claimed delivery at 2pm. I was out of town but called the recipient to ask how they looked... only to ruin the surprise and be told they hadn't arrived.... Still nothing at 3pm, 4pm, 5pm... and finally at 8pm they show up... when the recipient wasn't even home to receive them anymore.

Order 2 - Teleflora never placed or confirmed the order and the Florist never delivered. I was told "Sorry... you'll have to place the order again for tomorrow and maybe it’ll arrive tomorrow”.

Order 3 – The tracking confirmed the flowers had been "Hand Delivered" to the recipient. I called support to ask where they are since they did not arrive. After wasting an hour going back and forth... they informed me that their tracking cannot be trusted and to just wait to see if they arrive by 7pm. That's ridiculous... because if they fail to arrive... I won't even know for sure until the day is over.

Order 4 - The order was confirmed to never be placed by Teleflora and they auto-scheduled it for the next day. The florist confirmed that Teleflora sent the order late and when called Customer Support, they had zero remorse or recompense for yet another failure.

Order 5 - 2 days before Valentines Day. So, it was an important delivery. Florist claimed delivery was completed at 9am while Teleflora claimed delivery occurred at 10pm (13 hours apart) ... The flowers never arrived at all. Next day, Teleflora just gave the usual "Opps, sorry, here is your money back". I requested they get flowers delivered that day.... and received zero effort to make it right. So... in the end, I had to hope I could find flowers on Valentine’s Day, at the last minute.

(Addendum: The Teleflora response below is a bold faced lie as they have not refunded me for the Teleflora membership.... but I'm not shocked)

If I could put 0 stars I would. They never delivered my flowers and they set the delivery time for 7:40pm BTW. I called the funeral home to confirm if they ever got it they said NO. Then the lady said she tried to call the driver 4 times and no answer!

Stay clear from this place please!

I wish i read these reviews before i bought the flowers. I ordered a deluxe arrangement of dance with me bouquet, it had red/pink everywhere and a red vase with a bow, what was delivered was a bouquet full of green leaves and twigs and 9 roses. Am not sure there is a way to describe the shock i had when i saw them. I am not sure how they justify being in business. The cost is not comparable to whatever it is they deliver, you could do better going to a local farm and picking the flowers yourself at a half of the price and come up with an out of these world arrangement. Not recommended at all.

This is in reply to teleflora’s Christina S. I did try to call using the number you listed and was on hold for a long time before i ended the call. I did send an email though and included the photos of what I ordered and what was delivered in reply to a colleague of yours by the name Christian C. The email address i used was serviceATteleflora and I will reply back and tag your name so that it can get to you and you can view the pictures. Thanks,
B.

A lovely experience from beginning to end! I was ordering for a relative who lives far away and the Teleflora website made it super simple for me to order flowers to be delivered and nor waste time deciding between the many local florists there. The person I had them deliver to used to be a florist, so I prefer the arrangements to be perfect, and it was! She loved it. She said the Sunset bouquet was one of the prettiest she'd ever seen and enjoyed the different colors and the quality of the individual flowers. Shipping was on time and the delivery driver was professional and friendly. Thank you so much for being a trusted source of beautiful bouquets that I feel comfortable sending to everyone for any occasion. The prices are wonderful and Im always happy to receive the various coupons for all occasions throughout the year.