Territory Ahead Reviews 214

I needed help with a very simple exchange of an item. According to their website, there is no charge for an even exchange, but they required me to package and ship it at my expense. They do not respond to phone, chat, or email help requests. The phone number hangs up after making you hold for about 20 minutes. Now I'm stuck with an expensive item that doesn't fit.

On September 16th, I ordered a French Dispatch Rider leather jacket from Territory Ahead and paid for expedited shipping (4-7 days). The link in the confirmation order to track the shipment NEVER worked (red flag). Always went to a dead page. After waiting 8 days for my jacket to arrive, I called them this morning and they told me the item was "back ordered." After receiving their original email, confirming my order, they NEVER notified me that the item was out of stock and allegedly back ordered (another red flag). How easy would that have been? Customer service 101. In fact, they should have NEVER processed my order without informing me that it wasn't currently available. This is TERRIBLE customer service. I wish I had checked TrustPilot before ordering from them. I used to like this company A LOT and even shopped in their old bricks and mortar store years ago in Chicago. I will NEVER order from them again. Based on my experience and everything I have read here, I think they are running some kind of shady business, or at the very least have horrible customer service. Regardless, they have not only lost my business, but I am going to zealously dissuade anyone I know from shopping with them.

I have 10 Territory Ahead shirts. When washed grease spots appear. I wash with laundry sheets. I never use a liquid detergent or a pod. Just made in America laundry sheets.

Anyone else ever have this happen?

I ordered a corduroy shirt, total $84. After five days of no word about shipping, I wrote to customer service. They wrote right back, said, actually that shirt is out of stock and may come back in 60 days, BUT WE AREN"T SURE. After 60 days I could ask for a refund. Or now. Guess what I did? I got that refund, but what really grates on me is that they had no intention of telling me this and would have held onto my money for 2 months! Uh uh. There are many fine stores out there who give great service...this ain't one of them. No more orders for Territory Ahead.

the return process was ridiculous. So hard to do. I'm sure it was on purpose. I ordered four items, returned and four and the gave me a partial credit. Also a ridiculous amount of time for them to process????Tried to log into my account and been buffering for 5 minutes. Can't get an answer. TA use to be a great company. I have dozens of garments from them. Now? TRAIN WRECK!!!!! Obviously from the reviews, everyone saying the same.

Would give them a big 0 if I could. I ordered $500 worth of clothes 23 days ago and the order still has not been fulfilled. After multiple attempts to get my order expedited and continually getting the run-around I finally canceled the order. Their motto is "customer service is our priority" I think NOT!

Wow, I wish I had come here sooner! Their medium T-Shirt is like an extra large. Also the stitching shows on the outside of the T-shirt - for a $50 T-shirt that is unacceptable! That's a faulty product. I am trying to return it only to get hung up on after being on hold for 10 minutes. Also, it will cost me $11 to return a $50 shirt. I should not have to pay for a return label for bad stitching - that's also uneven (wish I could post a photo). So I google their reviews and find out I can never return the T-shirt. So sad. It is no wonder that Amazon remains the king retailer of the world. How do entrepreneurs not realize the secret sauce to a booming business is great customer service? From all the bad reviews here, does the Territory Ahead think ripping off customers improves their bottom line more than good products and great service? They should borrow a leaf from Jeff Bezos. On top of everything, they should stop sending me paper catalogs in the mail - now I realize it's a desperate attempt to lure in unsuspecting new buyers because they can't hold on to previous customers who know how awful their products and service are. Shopping here is a waste of your money so BUYER BEWARE! The disappointment of receiving poor quality clothes and the stressful return process are not worth their high prices. Save yourself the trouble - not buy from The Territory Ahead.

The The Territory Ahead is a very duplicitous company. If you attempt to return an item, expect them to add previously undisclosed charges, so that you will not receive a full refund.The hidden charges in my case added up to 20% of the cost of the original item. In fact in my case, The Territory Ahead withheld an amount coincidentally equivalent to taxes that should have gone to the State if I had purchased the item - which I did not do. BUYER BEWARE.

This company is worthless. I ordered 3 items for over $600.00 They were never delivered. They have not replaced my clothes or refunded me.

Wish I would have checked here before ordering. The clothes are ok but the customer service is a joke. Do not buy from them. I wont buy again. I tried to change an order and they told me I couldn't because it had already been "PRINTED". But not shipped. So tried to cancel the order and they said I couldn't even though it had not been shipped. Worst customer service and policies on the internet. Buyer beware it's really a from another planet. You just lost a good customer. I'm taking my business elsewhere

We made the mistake of ordering and now we're drowning in solicitations and emails. The 'unsubscribe' button doesn't work and customer service won't unsubscribe us. The worst.

I placed an order online for 2 shirts and when I got the email for the order confirmation i noticed the size I picked was wrong. I immediately called them back. The woman tells me they can't cancel or change the order because the order goes right to the warehouse. That is BS. What kind of ordering system does not allow you to cancel or change an order in this day and age? Now I have to wait for the shirts to arrive and return them. That will take 2 + weeks. How inefficient is that? The time it takes to get my refund back they will be out of stock like they are all the time. I will not be shopping at Territory Ahead anymore.

Do not order Christmas gifts and expect to get them. They procure great clothing from whomever manufactures it, but they have zero competence in knowing what their stock is and can no longer deliver on time. The last items I ordered came months late and one never arrived. Now, I see so many customers who experienced the same inept service. Manufacturers should look for another outlet because this is not the company you want marketing your product under their label.

I had the exact same experience as Tobias Mendelson in the chain of customer reviews. After providing a refund, they suggested that I reorder the product at a substantial increase in price! I too am DONE with this Company. Beware - order at your own risk.

Another customer that’s about done. Spent $200 on a jacket, wore it exactly 3 times, then had to take it to tailors($60) to repair the buttonholes. Another shirt I loved in the catalogue, arrived and was meh, has mostly hung in the closet, wore it for the 2nd time yesterday and the stitching in about half the hem is unraveling. I still have TA shirts that were made in Hong Kong, for crying out loud. Now Made in China is plastered all over the labels. I guess I could just feel smug about having the ability to pay $200 for a shirt that’s cheaply made, or just start putting that money into a trip to the Virgin Islands.Oh, btw I’ve had the same customer service rep issues as others here, with similar bad endings, so this was inevitable.

I ordered merchandise that apparently wasn't in stock for the advertised sale. As others stated they charged my credit card immediately and about a month later notified me that shipping would be delayed. Another month goes by and I check with them and customer service doesn't know anything but the shirt reappears in the new catalogue at an increased price. TA then cancels my order.

Not to be out done as a glutton for punishment, I order a pair of pants. Of course they send the wrong size and color pants. After a frustrating call with customer service I'm told it will be corrected. Yesterday the replacement pair arrived. Guess what? Again TA send the same wrong size and color. TA duplicated the error.

The moral of the story, TA has terrific designers but a lack of customer service is driving a 20 year TA customer away.

UPDATE:
The third replacement pair of Mission Comfort pair of pants arrived today and low and behold they were the same wrong pair again for the third time. I called customer service to get the return authorized and attempt to get a supervisor but that was unsuccessful. However I'm more resourceful than TA customer service expected.

I will not go through the details but I rattled the very top of JP Outfitters to the point that I got a return call 10 minutes after i utilized my customer service. Needless to say the individual with who I spoke has sufficient authority to clear up my order troubles and the ones in customer service.

I will follow-up next week to let you know the result of my conversation and if any action was taken by TA.

Ordered two times with no item actually rec'd with no CS follow up on shipping. Terrible company with no real fulfillment plan. No ship date could be given, no explaination. Seems a bit like a scam to me..... I would not order from them again

I had similar experience as others. Ordered two pair of pants and received only one. Many attempts to contact and get resolution from customer service failed. Horrible customer service. I still don’t have the product or a refund

Bad Company
I ordered two pair of pants and only received one pair in the time line stated. The more expensive pair after calling Customer Service couldn’t be determined to be in stock or not and couldn’t be determined when it would be in stock or shipped. The webpage only allows you to order items. There’s no ability to track orders. Whoever is running this company should be taken out to the woodshed and given a good a$$ kicking. You’ve been warned. Don’t buy anything from The Territory Ahead

This company is NOT the Territory Ahead it used to be. Ive placed 3 diff orders in the past month. The 1st order was on the 2nd of Sept and then 2 following that order. Its now the 16th and after several calls to customer service, they have ZERO idea what or how this has happened or where the order is or why it has NOT been fulfilled. They also HAD ZERO explanation as to what the issue is or when they will get it fulfilled. THIS IS RIDICULOUS AND THEY WILL GO OUT OF BUSINESS SOON IF THEY DONT FIX THIS AND FIX IT NOW. WHO'S EVER running the company should be TERMINATED for terrible customer service and not fulfilling correct orders that have been paid for 3 weeks prior. THIS MAKES NO SENSE AND THERE IS NOONE TO GIVE ANY ACCEPTABLE ANSWERS.