Territory Ahead Reviews 214

Territory Ahead behaves like they are a premium brand. And with casual pants at $149 they should be premium, but they are not. I purchased a pair of pants because they had the color and fit I was looking for. The website did not have detailed sizing information in terms of the garment's measurements. No information about actual garment sizings like the pant's front rise, or back rise. They talked a lot about how many pockets it had. I took a shot. The pants technically fit me but were uncomfortable. The size wasn't the problem. It was the construction and cut of the garment. In trying to return them for a refund, the "returns" page said to use the return label enclosed in my package. I did not receive one in my package. The only option is to call or email. I like documentation so I emailed; only then was I given the "secret link" to start the return process. And I would be charged for the return costs. All premium brands I buy from do not make the consumer pay for return postage, not at those prices. I would NOT recommend this brand, and they don't have great customer service like many competing brands.

Purchased 5 shirts valued at $110+ each, in addition to prices, horrible customer service, will purchase from Johari West going forward!

Said item was instock at time of purchase and was not, billed for the item immediately, have no idea when it will be in stock, and now must wait 14 days for a refund on the item that was suppose to be in stock

Worst customer service. Clothes are ill fitting. Received only an auto response to my concerns despite sending 3 emails.

Deceptive company - worst customer service. They couldn't even keep to their words clearly written on their website. I wish I could give them a zero star

Don't shop here if you value your money

I ordered a sweater on sale. Because of previous confusions on order status, I decided to call a couple
of days (Saturday) after placing the order. Nice lady pulls up the order sees the order and tells me that
the order is set to ship on Monday. Great, but I decide to call on Tuesday and confirm that the sweater did ship out. (I don't trust their inventory system) Didn't ship, on back order with no expected
delivery date. why does the initial order
confirmation say "confirmed"? What are they confirming, just that the order has been received.
It's easy to assume that everything is set. (Useless info) 2) why are they bothering to offer a sale item that they don't have in stock and will have to reorder and then sell at a reduced price? Get
a real inventory control system, PLEASE! 3) finally and most irritating, after the order I'm swamped with e-mails (2-3x a day, 2 days) saying that I left "something" off my order, which given their history I assumed that the order is fouled up, but I have to call in and find out that it's just a come-on to order more.
These issues should be child's play for experienced management. Yes?

Really pissed off at this criminal organization !!! Got 2 shirts that didn't fit . Even though their return and exchange form shipped with items , mentioned NOTHING about cant return OR exchange after 60 days . They say thats the policy What a RIP OFF !!! Was about to buy more stuff from them , but thats NEVER happening again .

Received only one item; asked for status of second item. Customer service lied twice that they were unable to cancel the remainder of order because it was being processed for shipment. Called two weeks later, customer service said item was not available. They then canceled my order.

Horrible company. I needed to exchange a $175 jacket for a smaller size. They gave me a website where I could click on to generate a return label. The jacket was lost in the return mail. They told me I was out of luck because they don’t retain a copy of the tracking number on the label they provided. I lost $175 and they refuse to help me! STAY AWAY! STAY AWAY!

The worst customer service and returns ,they charge a fortune for shipping and then charge you again to return,!!!!

Do I smell a class action suit? My next email is to a law firm. I have the same issue as other reviewers, indicating a pattern of disregard for the customer that includes holding on to our money. I returned a blazer (ordered too large because of their erroneous size charts) and asked for a smaller size. I call 12 days later and ask, did you receive it?. Representative says no sign of it, and I should have written down the tracking number. I say I got the label from you, can you look it up? Rep says go to the email with the link to the label and look it up. I say I tried it and that doesn't work. I say again, don't you have the tracking number? Rep says no, can I help you with anything else?

World's Worst Customer Service. I ordered 2 shirts and needed to return one and exchange the other. No label included in box (OF COURSE) so I had to contact them for one. I shipped the returns on January 31st and they were received by Territory Ahead on February 9th. I e-mailed a few weeks later to ask about the status of the return. I got one response asking for the tracking number then nothing after that despite repeated attempts. One month later, I called them and was told they never received the items. I told them I had proof of delivery. They have the tracking number, of course. The customer service person informed me that they would not issue a refund or exchange anything until they found the items. THAT THEY LOST. I had to open a dispute with my credit card company, and Territory Ahead has permanently lost a customer. STAY AWAY.

The most god awful customer experience I have ever had! I spent $2k on clothing for my husband and paid $50 to overnight it. Let’s just say almost three weeks later, I haven’t received a thing. I have literally spent five hours calling every single day to understand why the warehouse hasn’t shipped. I was told items are in back order but half weren’t, yet they haven’t shipped. They use the most antiquated software ever. Absolutely horrid.

$20 shipping and $9 to return. $just wasted $29 dollars to find out size charts are wrong and goods are cheaply made.

If I could give 0 stars, I would. Horrible customer service. They charged me for a backordered item even though I cancelled the item. Have had to call custoner service 3 times to request my refund. They keep telling me they will issue the refund but never do. Its been over one month now and still no refund. I am going to report them as a fraudulent charge to my credit card tomorrow. Why does a company put a charge through to your credit card, knowing an item is on back order? Who does this??? No other company that I know of but these weasels.

I want to rereview territory ahead. Six months ago I wrote a one star review for their site and service. I gave them another chance and was shocked how well improved they are. I ordered 2 different items at different times and they arrived in 1 or 2 days. They deserve another chance from the disappointed customers. I did and was gladly surprised. Thank you, Michael

Unbelievably Horrible Company!!!! If I could give NEGATIVE Stars, I Would!!! Spent $260, for an XXL Dijon Mens Coat. Guess what arrived........an XL NAVY BLUE coat!!!! The Worst part is.....ON TOP OF THE COAT, IS THE ORDER SHEET!!!! IT READS "XXL DIJON MENS COAT"!!!! Unbelievable!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!! AND, THEIR CUSTOMER SERVICE IS A JOKE!!!!! VERY CONDESCENDING, IN THEIR MESSAGES TO ME!!! I REPEAT, DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!! 👎👎👎👎👎

Worst company ever! I ordered an E-gift certificate for my son in law and after a week called them because it had not been received. Talked to 3 people, was put on hold for 25 minutes and hung up called back in, same person answered, I’m sure Donna was surprised to hear from me again, said she would stay on the line with me , we waited 20 minutes and she said they weren’t working that day! Really! Called in again, on hold for a Branch Manager, 20 minutes of hold and I have to leave a voicemail for them to call me back! It’s a week later and still no return call. Finally a rep says that the gift certificate was mailed! what??? Why??? And no one knew this? And this is not what I ordered. So my son in law tries to use it on-line, after I had called in to verify that it could be used on-line, and guess what? No, you can’t use it on-line, you have to call in to place your order! What a joke this company has become! Don’t buy from here! Check out Bar Blues. I’m sure everything about them will be much better! Very sad! I used to buy my husband clothes here all the time because he is a Med Tall guy, but not anymore! They won’t get another penny of my money after this fiasco!

Don’t buy from this company. My experience was 1) very long initial delivery time; 2) product is mediocre quality but return charges were so high that I figured I’d go for exchange rather than severe loss; & 3) call center staff gives nonsensical answers about what is in stock. Over a month & I don’t have my replacements or answers

dishonest website. customer service non-existent. messages never answered. no delivery or shipping info available.