Was seduced by the large following on fb and the new bakery in his garage he had trades do in exchange for free cake last year. Wanted to support a home baker and ordered hoping they would arrive in t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful cakes !!!!
Awful cakes !!!!
When I ordered it said a 12 week wait I received them after waiting for 6 months which is ridiculous, didn’t feel I could message and ask how much longer as he singles people out on his page and belittles them so best to keep quiet.
Cakes looked awful in the box once it arrived the box is too big for the cakes and the cakes are in plastic bags so icing all stuck to the bag.
We did try them but to be honest they tasted nasty so threw the away what a waste of time and money no point in moaning to him he just comes across as not very nice man and blocks people for complaining so no point,
customer service dreadful.
Do not buy total waste of money !!!!
Absolutely horrendous cakes (and zero custoner service)
Absolutely horrendous. Dry cakes, so stale they weren't even edible.
Icing stuck to the cheap rubbish packaging. Mystery box of 4 cakes and they can't even be bothered to send 4 different ones.
This company needs closing down. Once believed they were honest, but how they've dealt with myself and other customers, they're just a pair of fraudsters.
Do not waste your money.
Ordered these last year
Ordered these last year, and waited a few months which I was well aware of when ordering. It was a great surprise when they rocked up as I didn’t know when to expect them! They were great cake/bakes and I wouldn’t hesitate to order again if I wanted to.
More dry and gag inducing than Terry…
More dry and gag inducing than Terry coming towards Nikita in his underwear. Ridiculous wait time, cheaper than cheap ingredients. Don't complain, you will just get blocked. Absolute shambles.
Terrible quality products
Terrible quality products, stale and dry on arrival
Took months
Took months, no choice what you get , cake was dry and not worth £25 for 4 , had my money for 5 months before arrived he should be able to live of the interest from all money he takes in advance , shows on instagram he uses cheap ingredients .
6 month wait to receive mediocre cakes…
6 month wait to receive mediocre cakes that were fat too sweet and also dry.
His customer service is poor and his…
His customer service is poor and his cakes are not worth the wait.
The man is a con artist
I haven't actually ordered anything from what Terry calls Terry bakes.
And I never will. He's takes people's money for mystery boxes, I think the mystery is whether the people who has brought them will ever receive their goods?
His business is called Terry bakes but he never actually bakes.once a month maybe.
He's too busy spending money from people that have orded
Surely taking peoples money but not making effort to deliver the goods is fraud!!
He states quite happily that he's on September 2025 I mean we are nearly at the end of march 2026
The man is vile, he swears all the time and when you see his video's you can see spit coming from his mouth,yes I know he has a lisp, but he could wear a face mask he hardly wears
gloves when handling and decorating various items items, he makes drip cakes to headbut. While people are waiting 6 months for their order's. Using money thats not actually his because he hasn't earned it yet
This is not how to run a business!!
Please find another local cake business that will deliver what they say they will
Avoid Terry bakes
I followed Terry from the start
I followed Terry from the start, brought his mystery box on a 12 week wait as he said when they arrived they are average at best.
I have continued to follow Terry but then found Doughgirl who also bakes and wow these are proper bakes and cheaper than Terry and you do not wait 6months, but guess what he has since blocked me as well for promoting Doughgirl i assume, yetbif he ran his business like Doughgirl for instance then he wouldn’t have the reviews he has now.
He says thats how you run a business, well i run a business and i do not get paid until i have completed the job and the customer is happy, i do not say pay me now and in 6 months i will do your job, and then go out shopping, eating out and going on holidays, he is simply a fraud and social media should do something about it.
Mystery box awful 😖
I ordered a mystery box from Terry Bakes. Waited ages and the cakes were awful. Cheap, dry and just amateurish. This is NOT a professional trained baker. He and his wife are rude and insulting if you dare to complain about the lack of quality or the wait time. Really horrible experience all round.
NOT worth the wait.
Ordered when the wait was UPTO 12 weeks but waited way longer. Never had an update from the company. Cakes definitely NOT worth the wait. Even my children didnt like them. Very poorly packaged aswell. Commented my experience on a socail media post as no where to leave a review (until finding here).. my comments got deleted and I now cant find their social media any more. Find this super strange behaviour since am a paying customer. Prior to this i also seen a few customers get rude reply from them and one man got his order refunded after asking how long the wait was. I feel conned out of my money and highly DO NOT recommend. Wish I could give no stars...
Fell for the hype last year...
Fell for the hype last year.... ordered in August and received in January.
Cakes weren't the nicest at all, my 7 year old didn't even like them which is saying something.
Cookie pie crust was dry, sponge cake was mediocre at best and the other 2, the brownie wasn't even a brownie and can't remember the last one.
This is the only place you will get genuine reviews, for the past couple months I've gotten more and mroe frustrated as his true self comes to light. What was once considered possibly funny is now embarrassing for him.
Language is appalling, his efforts are shocking and the wait keeps increasing.
Please avoid and spend your money elsewhere!
6 months wait for 4 cakes that when…
6 months wait for 4 cakes that when they arrived were of substandard quality.. Cheapest ingredients used, portion sizes small and if anything is said online him and his Mrs give abuse and block. Thier block lost is actually probably now bigger than their followers. They seem to spend less and less time baking and more time creating content about shopping hauls and meals out, spending customers money without fulfilling orders. No cake company takes 6 months to deliver, he might have told people there was a wait, but didn't think they were expecting 6 month and some.. Keeps on taking orders even though so behind. Watch his videos he seems to prefer spending his time baking drip cakes, for which he then goes on to headbutt.. Absolute disgrace of a man. And his wife no better.
Awful cakes
Awful cakes, stay well clear. Him and his wife are abusive
PERFECT QUALITY CAKES !
This is my 2nd time of receiving these FANTASTIC QUALITY CAKES ! Nothing but perfection ❤️
Honestly biggest disappointment going
Honestly biggest disappointment going. I stupidly gave into the hype, ignored the reviews because “surely if there’s that long a wait he must be doing something right” no no. The wait was 12 weeks, it went over that. What I received were 3 sweaty cakes/cookie pie things in sandwich bags. School cake undercooked and wet, cookie pie products were stale and tasteless. He may have months of orders but I can bet they aren’t repeat customers, they’re probably people like me who have given into the hype and will be extremely dissapointed. Appearance, taste, delivery and customer service are all appalling,buttered really is no redeeming quality. Go to your local baker, have a look online and the thousands of amazing bakers available because Terry Bakes is a flop.
Ordered start of November and still…
Ordered start of November and still waiting it says 12 weeks well I’m on week 20 and still nothing.
Waited 14 weeks for the delivery
Waited 14 weeks for the delivery. The old school cake was undercooked but also didn’t taste good at all. So binned it.
The cookie was just bang average nothing special
£25 for 4 cakes is too much for what I received. Won’t order again.
More interested in baking and…
More interested in baking and headbutting cakes than actually getting orders out. I’d give him a wider birth than the tiny cakes he’s baking in a calzone box for a fiver each. Dare to question it and you are immediately blocked.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








