I'm still sending them emails asking about my order and no Response from them, they respond once saying they will check with the warehouse & that's it. I just ordered again from other website & pai... See more
Company replied
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See what reviewers are saying
Couldn't recommend these guys enough.Excellent service ad very attentive - especially as i changed my delivery address at the last minute which was not an issue. Product arrived very fast and was wel... See more
Company replied
Amazing service. Got an email that my order was packed within 2 hours after placing it. Unfortunately Canada has incredibly high import tax on tobacco so the landed cost ended up being doubled. Still... See more
AMAZING! Im from Saudi Arabia and its my first time trying snus The royal snus has provided me with fast delivery and care + reasonable prices.An online ordering experience I will never forget, I will... See more
Company replied
Company details
Written by the company
Buy your favourite Swedish snus, nicotine pouches, tobacco free snus and Swedish candy products online. Probably the best Swedish snus and nicotine pouches shop online. Fast worldwide shipping and always fresh products directly from Sweden! 🌍 Worldwide shop- www.theroyalsnus.com 🇪🇺 EU shop- www.theroyalsnus.eu ***Nicotine is a highly addictive substance
Contact info
3.6
Average
190 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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great company
great company, only downside which is not their fault is the extreme tax the australian government puts on the import of snus
November 1, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Jake,
Thank you for your feedback!
Unfortunately the local customs charges are beyond our control and we keep fingers crossed for any changes in your local regulations.
We are glad that you have been satisfied with our services so far and we hope to serve you in the future.
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Swedish Snus to Japan via UPS Saver
Great! Fast delivery via UPS Saver to Kyushu, Japan. Very responsive. Superfast reply by Hans via Email. Thanks alot! I ordered 3 rolls and had to pay only 1700¥ (10€) import tax when the parcel arrived at the hotel. With ordering 2 rolls you shouldn't pay any tax at all. Highly recommended Swedish Snus source if you travel the world. Arigato Gozaimasu (人´w｀) 🇯🇵
October 19, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Larry,
Thank you for your feedback!
We are glad that you have been satisfied with our services so far and we hope to serve you any time and anywhere in the world in the future :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Ordered to Perth arrived in 4 working…
Ordered to Perth arrived in 4 working days!! Great service responsive on emails, will order again
September 12, 2023
Unprompted review
Reply from The Royal Snus Online
Hello there,
Thank you for your feedback!
We are glad that you have been satisfied with our services :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
May you get the website working again…
May you get the website working again at checkout
July 11, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Jiwan,
Thank you for your feedback, all the errors must be fixed by now :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Hands down best snus company on planet!
April 30, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Brian,
Thank you for your feedback!
We are always happy to see you :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Reply from The Royal Snus Online
Hello Matt,
Thank you for your feedback!
We are more than happy to serve your orders! All the best from Sweden! :)
We wish you a very Merry Christmas and a Happy New Year!
Best Regards,
Hans
The Royal Snus Online team
Ordered snus from Mexico
Ordered snus from Mexico, arrived in less than two weeks without having to pay any importation fees
March 16, 2023
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, Ana, it is always our pleasure to serve you! :)
Enjoy the sunny Mexico and much love from Snusland- Sweden!
/Sofia, The Royal Snus Online team
Fast shipping and everything was there
March 29, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Jordan,
Thank you for your feedback, it is our pleasure to serve your orders!
Have a great week ahead! :)
/Sofia, The Royal Snus Online team
Bad Service - Bad Support.
Real horrible service. Doesn't really help in inquiries and has no information about local VAT and taxes of their products. When asked about it they hide behind their Terms and Policies.
When asked if I could get a refund they also hid behind the terms and policies, because their product is a "perishable goods" they can't do any refunds.
Eventhough their products have never left the box they have been shipped in.
Btw. I got an extra charge from customs of 240$.
Overall really bad experience.
March 22, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Matti,
Thank you for your feedback!
As we spoke on the email earlier today, we stand only for clean and transparent business with our customers and therefore before each checkout with us we have marked with "red warning" our "shipping policy" what states that "Please get informed about any customs restrictions that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed or returned back to us." In case you have missed the first message, before checkout you confirm also our T&C and shipping policy with the same information.
As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus and other types of tobacco and nicotine products in your destination country and the rules related to payment of any duties/ fees/ taxes that may be charged. It is the responsibility of the buyer to pay for any applicable taxes and duty fees.
Sorry for any inconvenience!
Best Regards,
Hans, The Royal Snus Online team
"I recently purchased products from…
"I recently purchased products from Royal Snus, and I have to say, I was really impressed with both the quality of the products and the speed of delivery. The items arrived in excellent condition and much sooner than I expected. I appreciate that the company takes the time to prioritize customer satisfaction and ensure a smooth transaction. I will definitely be a returning customer and highly recommend Royal Snus to anyone looking for great products and efficient service."
March 8, 2023
Unprompted review
Reply from The Royal Snus Online
Hello Ahmed,
Thank you for your feedback, we are always happy to serve your orders and to provide you with the best services possible! 🥰
Have a great week so far!
Warm regards from Snusland- Sweden 🥰
/Sara, The Royal Snus Online team
Best company for snus
Could not be happier with this company! I’ve ordered from them two times already and they have been nothing but amazing! I currently live in Japan, so I wasn’t expecting my package to arrive as fast as it did! Recommend to everyone! 10/10
January 5, 2023
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, it is much appreciated, Yaoi! :)
Have a great week so far!
/Sofia, The Royal Snus Online team
I'm in Thailand many friends and…
I'm in Thailand many friends and customers asking for Snus then I found The Royal Snus it's spent 8 days to arrived to my place. Good start! Will kept order more in the future
February 13, 2023
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, Ketsunda! :)
Have a great stay in Thailand!
Much love from Sweden! J
/Sofia, The Royal Snus Online team
Excellent!
Phenomenal!
I had been in Japan for over 1 month without snus since the snus I had brought from Sweden had run out. Live on the countryside here so no easy access. Decided to order from here, very professional, customer service is both fast and helpful.
Ordered on the 10th got it on the 20th, very happy!
Great selection, arrived fresh to the door, couldn’t be more satisfied!
Highly recommend!!
November 20, 2022
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, William, it is always our pleasure to serve you! :)
Much love from Snusland- Sweden! J
/Sofia, The Royal Snus Online team
Impressive
Received the goods within a couple of business days, from Sweden to Australia. Simply put - very impressive!
November 15, 2022
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, Ane Marte! :)
Enjoy the sunny weather in sunny Australia so far and we are looking forward to serve you any time in the future! J
/Sofia, The Royal Snus Online team
Always order received very fast
November 8, 2022
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, Mahdia! :)
It is always our pleasure to serve you! 💚
Have a great week so far!
/Sofia, The Royal Snus Online team
Reply from The Royal Snus Online
Thank you for your feedback, Abigail!
It is always our pleasure to serve you with the best quality Swedish products! 💚
Have a great week so far!
/Sofia, The Royal Snus Online team
Overseas recension
I made a purchase from South Korea. Nothing to say. Professional and efficient. Only 5 days have passed between the time of purchase and customs procedures. Not bad for overseas shipping. I highly recommend
November 2, 2022
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, Davide! 💜
It is always our pleasure to serve you!
Much love from Sweden! :)
/Sofia, The Royal Snus Online team
Amazing customer service and product…
Amazing customer service and product received within said timeframe. Highly recommended
October 12, 2022
Unprompted review
Reply from The Royal Snus Online
Thank you for your feedback, Muhammad! 💜
It is always our pleasure to serve you! :)
Have a great week so far!
/Sofia, The Royal Snus Online team
This company is amazing
This company is amazing. Delivers to Malaysia without any problem. In Malaysia it is difficult as it is to get snus and finding this company on Google saved the day. Thank you for the speedy delivery and excellent service
October 6, 2022
Unprompted review
Reply from The Royal Snus Online
Hello Anthony,
Thank you for your feedback, it is always much appreciated! ❤️
We are more than happy that your shipment has reached you in a speedy manner, our priority is safe and fast shipments for our customers and never the less- fresh snus products! 😊
Have a great weekend ahead and we are looking forward to serve your snus orders any time to any destination directly from Snusland- Sweden! 😊❤️
/Sofia, The Royal Snus Online team
I paid 56$ dollar for fast delivery and…
I paid 56$ dollar for fast delivery and it says 2-5 days it’s been 6 and still waiting wasted 56$ for fast but it’s not even fast
October 6, 2022
Unprompted review
Reply from The Royal Snus Online
Hello,
We are truly sorry to hear about your delay. 2- 5 business days for UPS shipments are the estimated delivery time to UAE and some delays may occur at customs clearance and customs charges must be paid before delivery what may also cause some delays what is beyond our control unfortunately.
We always recommend to reach out your local UPS office with your shipping reference and they will guide you to your shipment delivery times.
Sorry for any inconvenience!
Best Regards,
Hans
The Royal Snus Online team
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