The Royal Snus Online Reviews 190

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I'm still sending them emails asking about my order and no Response from them, they respond once saying they will check with the warehouse & that's it. I just ordered again from other website & pai... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend these guys enough.Excellent service ad very attentive - especially as i changed my delivery address at the last minute which was not an issue. Product arrived very fast and was wel... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Got an email that my order was packed within 2 hours after placing it. Unfortunately Canada has incredibly high import tax on tobacco so the landed cost ended up being doubled. Still... See more

Rated 5 out of 5 stars

AMAZING! Im from Saudi Arabia and its my first time trying snus The royal snus has provided me with fast delivery and care + reasonable prices.An online ordering experience I will never forget, I will... See more

Company replied

Company details

  1. Tobacco Shop

Written by the company

Buy your favourite Swedish snus, nicotine pouches, tobacco free snus and Swedish candy products online. Probably the best Swedish snus and nicotine pouches shop online. Fast worldwide shipping and always fresh products directly from Sweden! 🌍 Worldwide shop- www.theroyalsnus.com 🇪🇺 EU shop- www.theroyalsnus.eu ***Nicotine is a highly addictive substance


Contact info

3.6

Average

TrustScore 3.5 out of 5

190 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Couldn't he happier!

No complaints. Estimate said 7-15 business days, received in 5! Excellent service, excellent variety, excellent snus. Can't wait till my next order.

September 25, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei Matt,

Thanks for your review, it means a lot to us!

We hope to serve you soon again! :)

Take care and stay safe so far!

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

Great customer service

Great customer service. Great shipping and freshness of snus. The product smells and tastes great. Best snus site I have ever dealt with.

I wish I could order more, but Canada’s tax rate on importing tobacco is way too high. This is not Royal Snus’ fault, of course. I would be using this site on a monthly basis if not for the taxes :(

So all I can say is I would highly recommend the site to those who can afford any taxes their country may apply.

September 23, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei Terence,

We are sorry to hear about you experience with the local import TAX at your destination, but unfortunately these are factors what we can't affect anyhow from our side.

However, we are more than happy that you are satisfied with our products and services and we would love to serve you in the future, Terence! :)

We wish you a pleasant day and stay safe so far!

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

Best snus webshop ever

Best snus webshop ever where you can buy almost every existing snus brand including newest offerings.
Fast shipment and perfect packing. Tracking is extremely great and helps to calm down while waiting)

September 10, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei Al,

Thanks for your review, it means a lot to us!

We are more than happy to see that you are satisfied with our services and our products! :)

We would be more than happy to serve you in the future, Al!

Have a pleasant day and stay safe so far!

Best Regards,
The Royal Snus Online team

Rated 4 out of 5 stars

These guys are quite amazing

These guys are quite amazing. Answer your email right away. And you are provided with all the information you need.
Unfortunately I was informed that my package was attempted delivered, but no one rang the bell... But as soon as I wrote an email about this they could give me the number I had to call to find my package, which was at a store very close to my house.
Overall it was a very good experience :)!!

August 20, 2020
Unprompted review
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Reply from The Royal Snus Online

Hei Tina,

Thanks for your review, it means a lot to us! :)

Time to time UPS parcels are delivered to the closest drop off locations in case the shipment is not delivered to the door. We are happy that we helped you with all required information and shipment found the way to you, Tina! :)

We are going to do all we can to earn the "missing star" on the next order! :)

Have a great evening so far and we are looking forward to serve you in the future!

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

To be honest this is the best website I…

To be honest this is the best website I have ordered from with really fast customer support and fast shipping I have dealt with them straight for 5 months and everything’s going great I would recommend it 100%.

August 19, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei Mohammed!

Thanks for you feedback!

We are happy to see that you are satisfied with our services and we are looking forward to see you in the future! :)

We wish you a pleasant day, Mohammed!

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

Ordered my snus to Mexico

Ordered my snus to Mexico. Got here in 3 days and their customer service was excellent. I highly recommend this company.

July 22, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei Alexander!

Thanks for your order with us and we are more than happy that your shipment went smooth! :)

We are looking forward to serve you in the future and do not hesitate to contact us any time if you need any assistance in the future!

Have a good day!

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

Reliable delivery to Qatar

Reliable delivery to Qatar. Good selection of snus

June 9, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei Geoff,

Thanks for your review!

We are always happy to serve you! :)

Have a great day so far!

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

AMAZING

AMAZING! Im from Saudi Arabia and its my first time trying snus The royal snus has provided me with fast delivery and care + reasonable prices.An online ordering experience I will never forget, I will tell all my tobacco and snus friends to come and shop for snus at the royal snus without any hesitation any day of the week. Amazing,,,Amazing....Amazing.

June 1, 2020
Unprompted review
The Royal Snus Online logo

Reply from The Royal Snus Online

Hei WAVER,

Thanks for your feedback!

We are honoured to serve you and provide you with the best customer experience and services possible! :)

Thanks for your order with us and we are looking forward to serve you in the future! :)

Best Regards,
The Royal Snus Online team

Rated 5 out of 5 stars

Amazing service

Amazing service. Got an email that my order was packed within 2 hours after placing it. Unfortunately Canada has incredibly high import tax on tobacco so the landed cost ended up being doubled. Still worth it.

May 20, 2020
Unprompted review
Rated 5 out of 5 stars

Phone number does not work

They gave me response on my mail. And was really kind to give me best service. I will change my 3 stars to 5 stars.
- But I will still say that they should delete their phone number from the website, because as new customer it can seem very strange, to call a number that does not exist.
I think it is very disturbing that I can not get through on your phonenumber.

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

I've tried a few companies that claim…

I've tried a few companies that claim to be able to deliver to Saudi Arabia. I was shocked a week later when my order arrived. Also the dates on the cans were very young. Very impressed. I'll be they're new best customer for sure!

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

By far the most efficient and reliable…

By far the most efficient and reliable service, living abroad Its a bit challenging to get Snus. The Royal Snus team is super helpful and reliable, always keeping open communication and closely following up on any concerns. super fast delivery too 🙌🏽

May 7, 2020
Unprompted review

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