Musikhaus Thomann is rated "Excellent" with 4.3 / 5 on Trustpilot

Perfect customer service

Best webshop for musicians in the world i reckon.

Reply from Musikhaus Thomann

Dear J. Gevers,
Thank you ever so much for taking the time out to leave us this great review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers from Treppendorf
Your Thomann Team International

10 years since my first of many orders…

10 years since my first of many orders and the service of Thomann still is excellent. They are fast, friendly, and professional.

Reply from Musikhaus Thomann

Congratulations!

10 years is a long time, we appreciate very much your loyalty and we're glad to have customers that have stuck with us as we have grown through the years.

Our aim has been to maintain the same level of service now as we always have, so feedback like this is very important to us.

We look forward you your 20th year feedback, and we look forward to your return.

Your Thomann International Team :)

Thomann is the only place to buy new…

Thomann is the only place to buy new audio equipment. If you want the very best after sales service you just want to buy from this guys. I had issues with an audio interface I just bought (not going to mention which because I'm still troubleshooting the problem and don't want to give them a bad reputation) and they were kind as I've never seen before, giving me all the required attention and taking care of my problem, instead of the audio interface company, that has zero communication with their costumers. They assume a responsibility that I never saw in another seller. Since it's an online buy you want it to be reliable and they are aware of all the problems you may encounter. Their reputation is so high that they will just help you regardless of all the time it may take from them. That's what you like in a big company.

Reply from Musikhaus Thomann

Hello André,
Wow! Thank you for the 5 star review! We are here to assist our customers as best we can and hopefully we can get to the bottom of the interface issue for you as quickly as possible. Thank you for your feedback and support!
-Your Thomann Customer Care Team

Great customer service

Great customer service! Easy quick return and replacement of product.

Reply from Musikhaus Thomann

Hello LP Beauduin,
Thank you for the 5 star review! We take pride in our services and it is always great to hear our customers are satisfied with the service. We look forward to assisting you again in the future.
- Your Thomann Customer Care Team

Just a positive note

Just a positive note. Never enough of those it seems. The folks I interacted with and had questions for always helped me in a timely and knowledgeable fashion. Thomann should be proud of you! Your entire ordering system is 2nd to none. I always understood where I was in the process. Even though I had to wait for an item I always knew. Now that the order is shipped details of that are concise and easy to understand. Thanks for the wonder people/ordering experience. I'll be back!

Reply from Musikhaus Thomann

Hi Steven

Good to hear that you are having these great interactions with our team and feel so good about our whole process! We are very proud of our team and the level of service they offer our customers on a daily basis.

We've been working long and hard on our website to make it as clear as possible so getting feedback about how easy to use and informative it is always makes us feel like what we are doing is working.

Enjoy your gear and we look forward to your return!

Your Thomann International Team

I have been a customer for years and…

I have been a customer for years and never had an issue. Always perfect service, no delays with delivery, products always as described, warranties respected. Any instance where I have had to raise a support case was dealt with promptly and I've always been satisfied with result. I can't speak highly enough of Thomann.

Reply from Musikhaus Thomann

Hello LF,
Thank you so much for your ongoing support as a customer. We are really happy to hear that you are satisfied with our services and look forward to hearing from you soon!
- Your Thomann Customer Care Team

Good service and professional gear.

Reply from Musikhaus Thomann

Hello Eric,

Thanks for your short but very sweet feedback, getting right to the point!

We hope you enjoy your new gear and we look forward to your return!

Your Thomann International Team

Thomann is excellent

Thomann is excellent, their customer service is 10 stars, I had an issue with the delivery that I received just minor stuff but they went out of their way to address it and were very prompt to response. I highly recommend this company to do business with and will myself continue to do business with them. Thank you Thomann for being awesome, very happy with your service.
Imran

Reply from Musikhaus Thomann

Hello Imran,
Thank you for the great review!! We are really happy to hear that you are satisfied with our services and look forward to assisting you in the future! :-)
- Your Thomann Customer Care Team

What returns policy?

Ordered 3 very expensive pieces of equipment one of which arrived damaged and another stopped working within 2 days of use - contacted them on their website: no reply. email: no reply. And I have tried calling them and "no one from the correct department is available to take my call" For 5 days now! Seriously my advice: don't use this company, not even for picks or guitar strings.

Reply from Musikhaus Thomann

Hello Siobhan,
We are sorry to hear of the damaged equipment. Can you please write to use at leitung.service@thomann.de stating your customer number so that we can look into the matter further for you?
- Your Thomann Customer Care Team

AVOID LIKE THE PLAGUE.

AVOID LIKE THE PLAGUE.

I bought a small mixing desk (amongst other items) from them and after very limited use the item ceased working. Upon contacting customer services I was told to use the item with another power lead - even though the item's lead is highly unusual and states on the chassis that it is to only be used with the supplied lead. (It does not seem reasonable that I am expected to have a spare power supply of the type for this unit available to me)

And that was it, that was their sole and total response.They are now ignoring my communications - probably imaging that because I am in the UK that there is no remedy for me to obtain my money back.

I am currently seeking legal advice.

Perhaps if you are in Germany you may be safe to use this company, but they seem to be quite prepared to supply defective goods to customers in other locales and hide behind the difficulty of pursuing these matters across borders.

Reply from Musikhaus Thomann

Hello David,
We are sorry to hear about the faulty mixer. We respond to every email from our customers no matter where in the world they are and sometimes there may be a short delay, however there is generally a response within 24hrs. Can you please write to us at leitung.service@thomann.de stating your customer number so that we can look into the matter further for you and assist?
- Your Thomann customer Care Team.

Highly efficient

Highly efficient, fantastic customer service. Have given £6K+ worth of business to Thomann to date for a reason.

Reply from Musikhaus Thomann

Hello Alan!

Thank you for your continued and valued business with us, we very much appreciate happy customers but when people keep coming back it tells us that we are doing something right!

We certainly hope that you keep coming back in the future and we look forward to it.

Thank you for taking the time out of your day to leave us this feedback, Thomann Salutes you!

Your Thomann Team International ;)

The Case of the Missing Speaker

Bought two active speakers and lots of extras from Thomann a few months ago. A box of extras and one speaker arrived. I contacted them immediately to find out where the other speaker was. They asked me to send a photo of the two boxes which I did. Why they couldn’t just check their stock room I’m not sure. I was eventually passed to another department as the person I’d originally contacted couldn’t deal with it. It all went quite for a bit then. A few days later I got a shipping note emailed to me, no other contact or apology from Thomann. Five days later the speaker arrived. I had ordered them specifically for a gig that weekend meaning I had to rent another speaker from a company 25miles away! The lack of urgency to remedy the mistake was hugely disappointing. I was going to complain directly to them but was very busy at work at the time and franky after dealing with their other departments couldn’t be bothered. Just another load of box shifters unfortunately.

Reply from Musikhaus Thomann

Hello Adam,
We are sorry to hear of the troubles with your purchase. Can you please contact us at leitung.service@thomann.de so that we can take a look into the matter for you.
- Your Customer Care Team

It just works

Ordered a starter pack including an electric guitar, a soundcard, picks, cables and stuff. Everything just worked as expected, very happy!

Reply from Musikhaus Thomann

Thank you Danil!

We appreciate that you took the time to leave us this feedback and we look forward very much to your next visit.

We hope you enjoy your starter pack!

Your Thomann Team International :)

One-stop-shop for all things audio!

Ships on time, can easily track my packages, great customer support. 100% would recommend.

Reply from Musikhaus Thomann

Thank you so much for your time on leaving us this important feedback!

We're very proud of our tracking system in the customer centre that allows you to keep up to date with your delivery, and we're super happy about the positive feedback it has been getting.

Our warehouse team take pains to make sure everything is correctly packaged so that you can receive it is perfect condition.

Enjoy your new gear!

Your Thomann Team international :)

Fast delivery,good price a lot of…

Fast delivery,good price a lot of choice,postal tracking & transport box it’s ok
Thanks Thomann
From French

Reply from Musikhaus Thomann

Hello Mister T!

Thank you for taking the time to leave us a cool review about our tracking and postal service!

We take pride in getting it right and we love getting feedback like this!

Enough "jibba jabba" from us, enjoy your new gear!

Your Thomann Team International ;)

Bad returns and fixing policy

Having bought a rather expensive acoustic guitar from Thomann I was pleased with their fast service, speedy delivery an reasonable price. However, the moment when things went wrong their service levels began to drop.

I had an issue with a faulty truss rod and, after the guitar was returned (free of charge, but took 8 weeks all told) and "fixed" it was returned in the original, broken condition. I was told that nothing was wrong with it, but after I sent a video detailing the issues they agreed it was not fixed but that now it is a "used guitar" I could not be given a refund!

It shows the dangers of buying abroad with mail order companies. Sadly I am too worried to use them and could not, in good conscience, recommend you do.

If your instrument has no issues they are fast and have good stock. If you need to return it then beware.

Reply from Musikhaus Thomann

Hello,
We are very sorry to hear of the troubles and would like to take a closer look into the matter for you. Can you please contact us with your customer number at leitung.service@thomann.de so we can assist you further.
- Your Thomann Customer Care Team

Very helpful and efficient.

Reply from Musikhaus Thomann

Dear Michael,
Thank you so much for your review! We're very pleased that you are happy with our service and we very much look forward to your next visit.

Your Thomann International Team

Unbeatable!!!

5 Stars all the way!!!
Incredible choice of instruments and everything else associated with making music at unbeatable prices. Fast reliable delivery service and everything arrives well protected and packaged. I have used Thomann many many times in the past and will continue to order all my guitar and amplifier parts through them in the future.

Reply from Musikhaus Thomann

Lee, wow 5 stars!
Thank you ever so much for this great review.
It’s wonderful to know that you've been consistently happy with our service and range throughout your time buying with us, consistency in a good, high level of service is very important to us and so is offering a wide range of different products at the best prices possible to our customers.
We look forward to having you back again and again.
Cheers from Treppendorf!

Your Thomann International Team

Fantastic company

Fantastic company, great prices , and excellent customer service.

Reply from Musikhaus Thomann

Thank you so much for the 5 star review!
It is great to receive this feedback from our customers, we look forward to assisting you again in the future!
- Your Thomann Customer Care Team

Always exellent!

Reply from Musikhaus Thomann

Dear Magnus,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business and look forward to dealing with you again.
Cheers!
Your Thomann International Team

Musikhaus Thomann Reviews

2,565 • Excellent

Write a review

Write a review

Perfect customer service

10 years since my first of many orders…

Thomann is the only place to buy new…

Great customer service

Just a positive note

I have been a customer for years and…

Good service and professional gear.

Thomann is excellent

What returns policy?

AVOID LIKE THE PLAGUE.

Highly efficient

The Case of the Missing Speaker

It just works

One-stop-shop for all things audio!

Fast delivery,good price a lot of…

Bad returns and fixing policy

Very helpful and efficient.

Unbeatable!!!

Fantastic company

Always exellent!