UK Bathroom Warehouse Reviews 162

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Ordered replacement toilet seats on 18th June, called to check delivery date on 21st June and told should be received from supplier on 24th June and despatched either that day or following day. Had no... See more

Rated 1 out of 5 stars

So far very poor. Received items yesterday - Duravit sink and bidet. Bidet fixings missing - box ripped at bottom. 18th Dec emailed at 3.00 to receive message shut for Christmas open on 4th Jan -... See more

Rated 5 out of 5 stars

Aiden is a star. I genuinely never received such good service. I couldnt locate a replacement toilet seat for a Catalano toilet. I tried lots of places to no avail. Luckily I called Bathroom Wareh... See more

Rated 5 out of 5 stars

We bought a new bathroom from UK Bathroom Warehouse in Wallingford at the end of 2019. Customer service was great, from beginning to delivery. We had a problem a problem with the basin tap four days a... See more

3.7

Average

TrustScore 3.5 out of 5

162 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Bathroom taps

Swift delivery, well packed. Bath tap handles both facing to left instead of one each way, but fortunately installer was able to alter that.

May 21, 2019
Unprompted review
Rated 5 out of 5 stars

Good service and Great Prices!

Good service and Great Prices!

Ordered two Crosswater taps, one for a basin and a floorstanding one, both look great and were great prices too!

Fast delivery, good communications, would not hesitate to use them again.

May 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer services, first class products.

UK Bathroom Warehouse assisted me so much with my order. All people I spoke to were really helpful and patient. I am so pleased with my order, the products were packed so well and delivered to me swiftly. I now have an excellent bathroom suite and at a very good price. Many thanks.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

Adam at UK Bathroom Warehouse went all…

Adam at UK Bathroom Warehouse went all out in finding me taps,sinks, shower trays, radiators etc. at fantastic prices. Most items were in stock and arrived swiftly. Even when the warehouse sent the wrong colour shower tray the error was quickly rectified and the correct one arrived immediately. Communication was excellent. And when Adam wasn't available Kasia dealt efficiently with all of my queries. The quality of all the goods I received was of a very high standard. I would highly recommend UK Bathroom Warehouse as the service they provided was outstanding.

April 16, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I purchased a Celeste vanity unit and basin with very prompt despatch and delivery. The basin subsequently developed a hairline crack after it had been installed. The Sales Manager, Aidan Rowe couldn't have done more to help resolve the issue. He contacted the manufacturer on my behalf and although I subsequently went on to resolve the issue directly with the manufacturer (Crosswater) Aidan continued to offer help and support if required. Companies often claim to deliver outstanding customer service but don't always deliver what they promise. I cannot fault UK Bathroom Warehouse - brilliant service.

March 30, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

Quick response to email queries before and after ordering. Delivery communication perfect.

Great price too!

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

I've ordered a Crosswater product with the guys. The product got shipped directly from Crosswater, but one of the cartridges and the handles got damaged in transit. As I had already had my plumber doing the install (£270!), I had no option to return the whole product. So we decided to install the product as is and then replace the cartridge and the handle. That's where Alex and his team at UK Bathroom Warehouse shined. Despite Crosswater initially trying to wriggle out of sorting the situation out due to the fact that the unit was installed, Alex and his team relentlessly followed up with Crosswater and updated me regularly until the damaged parts arrived in my mailbox and were successfully installed. The guys are very professional and customer-focused - I'll definitely be using this company in the future! Thanks, guys!

March 22, 2019
Unprompted review

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