Good service in shop , arranged my online order but I received the wrong colour item . I ordered brown dress but I got black . Dress is nice in black but not what I wanted, computer error. Was ask... See more
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The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who h... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17K reviews
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The sales lady in Shop Street Galway…
The sales lady in Shop Street Galway was so lovely to deal with!
April 17, 2026
Lovely product and timely delivery
Lovely product and timely delivery. Who could ask for more!!!
April 19, 2026
May use AI-assist with repliesRead more
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Returning process requires printing :(
I had to print the label to be able to return. Who still has a printer at home?
Price to be paid for returning: something that is not clear on the website.
April 18, 2026
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand how inconvenient it can be to need a printer in order to complete a return, and how frustrating this process may feel. We also understand your concern regarding the return fee.
We are very sorry for any inconvenience this may have caused.
Please note that the return fee is stated in our return policy on the website and helps cover part of the costs for handling, transport, and processing of returns. We also appreciate your feedback regarding the printing requirement and will take it into consideration as we continuously work to improve our services.
Thank you again for your feedback.
Vänliga hälsningar
BESTSELLER online shops
Customer Operations
The process of sequality jacket at a great pricearching and receiving…
The process of searching and receiving this item of clothing was exceptional and well delivered with zips protected for postage. Well pleased
April 18, 2026
Great service
April 8, 2026
Alles was super in orde
April 13, 2026
Scrolling Vila online shop turned into…
Scrolling Vila online shop turned into a full cart moment. The pieces are simple, modern, and easy to mix without overthinking it. The site feels clean and smooth, great for browsing with a friend in FaceTime. Checked out with a few staples that just work.
April 6, 2026
Unprompted review
galway store review
Went to the galway store, I can’t remember the store assistants name but she was so helpful and friendly. Ordered a jacket for me that wasn’t available in store. Arrived a few days later with free delivery
April 4, 2026
Good quality
Good quality. Garment as advertised.
Quick delivery. Would use your company again.
April 12, 2026
Marked and bad returns policy
Dress was had noticeable all over the top front of the dress. Will be sending back, but I don't think I should be charged for the return as this was a company error not June.
April 8, 2026
Reply from VILA Online Shop
Dear Aoife,
Thank you for taking the time to leave a review.
Sorry to hear that the item was not as expected. If we are talking about a faulty/wrong item you can send the item back with the returnreason faulty/wrong so no return fee will be charged.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Kind regards,
BESTSELLER online shops
Customer Service
Convenient shopping
Convenient shopping, fast delivey, good quality and all looks as on websites. Very happy
April 11, 2026
Positive experience with my order
The delivery was fast and the dress looks as expected.
April 11, 2026
I hadn’t heard of Vila but glad I took a chance
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quality & styling. I bought “L” for 12/14 and it fit me perfectly. Delighted 🤩
April 11, 2026
Unprompted review
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