Good service in shop , arranged my online order but I received the wrong colour item . I ordered brown dress but I got black . Dress is nice in black but not what I wanted, computer error. Was ask... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who h... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great range of attractive clothing.
Great range of attractive clothing.
Seemless online ordering
April 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic Jacket
April 6, 2026
Reply from VILA Online Shop
Thank you for your feedback – we’re very happy to hear that you love the jacket!
Customer Operations
Bestseller Online Stores
First time ordering
Fast response to notification request, good delivery, within the stated time and very good product. Very happy
April 3, 2026
Great value, top service and products
Great value, perfect service all according my wishes. Top products! Will buy again and recommend to my friends! Thank you!
March 30, 2026
Clothes in a style that suits me
Clothes in a style that suits me, I work in an office and like clean cuts. I like that there’s a lot of colors to chose from. Fast delivery, I really have nothing bad to say.
March 28, 2026
Very helpful staff quick delivery very…
Very helpful staff quick delivery very satisfied
March 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.